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person:"Fomin, Anatolij Stepanovič"
~person:"Karaesmen, Fikri"
~person:"Mutuswami, Suresh"
~person:"Sakov, Anat"
~person:"Ward, Amy R."
~subject:"Callcenter"
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Search: subject_exact:"Queueing theory"
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Callcenter
Queueing theory
35
Warteschlangentheorie
33
Theorie
9
Theory
9
Call centre
7
Dynamic programming
6
Mathematical programming
5
Mathematische Optimierung
5
Neue politische Ökonomie
5
Public choice
5
Queueing problem
5
Dynamische Optimierung
4
Preismanagement
4
Pricing strategy
4
USA
4
United States
4
Nichtkooperatives Spiel
3
Noncooperative game
3
Scheduling problem
3
Scheduling-Verfahren
3
Statistical method
3
Statistische Methode
3
Tourenplanung
3
Vehicle routing problem
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service operations
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Admission policy
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Allocation
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Allokation
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Decision theory
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Dienstleistung
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Dienstleistungssektor
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Egalitarian equivalence
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Entscheidungstheorie
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Game theory
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7
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Fomin, Anatolij Stepanovič
Karaesmen, Fikri
Mutuswami, Suresh
Sakov, Anat
Ward, Amy R.
Mandelbaum, Avishai
6
Jouini, Oualid
5
Dallery, Yves
4
Gans, Noah
4
Legros, Benjamin
4
Shen, Haipeng
4
Stolletz, Raik
4
Akşin, Zeynep
3
Emadi, Seyed Morteza
3
Gurvich, Itai
3
Helber, Stefan
3
Ibrahim, Rouba
3
Koole, Ger M.
3
Shumsky, Robert A.
3
Whitt, Ward
3
Armony, Mor
2
Bassamboo, Achal
2
Brown, Lawrence
2
Deshpande, Vinayak
2
Ding, Sihan
2
Henken, Kirsten
2
Huang, Junfei
2
Köller, Frank
2
Lee, Hsiao-hui
2
Manitz, Michael
2
Mei, R. D. van der
2
Perry, Ohad
2
Pinker, Edieal J.
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Tezcan, Tolga
2
Zeltyn, Sergey
2
Zhang, Jiheng
2
Afèche, Philipp
1
Aguir, M. Salah
1
Aguir, Salah
1
Aktekin, Tevfik
1
Akşin, O. Zeynep
1
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The Wharton Financial Institutions Center
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Production and operations management : an international journal of the Production and Operations Management Society
2
Working papers / Financial Institutions Center
2
Journal of the American Statistical Association : JASA
1
Manufacturing & service operations management : M & SOM
1
OR spectrum : quantitative approaches in management
1
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ECONIS (ZBW)
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1
Threshold routing to trade off waiting and call resolution in call centers
Zhan, Dongyuan
;
Ward, Amy R.
- In:
Manufacturing & service operations management : M & SOM
16
(
2014
)
2
,
pp. 220-237
Persistent link: https://www.econbiz.de/10010367159
Saved in:
2
Call center delay announcement using a newsvendor-like performance criterion
Jouini, Oualid
;
Akşin, Zeynep
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
4
,
pp. 587-604
Persistent link: https://www.econbiz.de/10011282790
Saved in:
3
Staffing call centers with uncertain arrival rates and co-sourcing
Levent Koçağa, Yaşar
;
Armony, Mor
;
Ward, Amy R.
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1101-1117
Persistent link: https://www.econbiz.de/10011309925
Saved in:
4
Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence A.
;
Gans, Noah
;
Mandelbaum, Avishai
; …
- In:
Journal of the American Statistical Association : JASA
100
(
2005
)
469
,
pp. 36-50
Persistent link: https://www.econbiz.de/10002702139
Saved in:
5
Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence
;
Gans, Noah
;
Mandelbaum, Avishai
; …
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002444709
Saved in:
6
The impact of retrials on call center performance
Aguir, Salah
;
Karaesmen, Fikri
;
Akşin, O. Zeynep
; …
- In:
OR spectrum : quantitative approaches in management
26
(
2004
)
3
,
pp. 353-376
Persistent link: https://www.econbiz.de/10002094565
Saved in:
7
Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence
;
Gans, Noah
;
Mandelbaum, Avishai
; …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001754522
Saved in:
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