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person:"Günter, Bernd"
~language:"eng"
~person:"Bayón, Tomás"
~person:"Svensson, Göran"
~subject:"Dienstleistungsqualität"
~subject:"Germany"
~subject:"Kosten-Nutzen-Analyse"
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Search: subject_exact:"Customer orientation"
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Dienstleistungsqualität
Germany
Kosten-Nutzen-Analyse
Beziehungsmarketing
41
Relationship marketing
41
Customer satisfaction
24
Kundenzufriedenheit
24
Lieferantenmanagement
24
Supplier relationship management
24
Confidence
16
Vertrauen
16
B-to-B-Marketing
11
Business-to-business marketing
11
Arbeitszufriedenheit
10
Job satisfaction
10
satisfaction
10
Consumer behaviour
9
Konsumentenverhalten
9
commitment
9
trust
8
Service quality
7
Deutschland
6
Selling
6
Verkauf
6
coordination
6
relationship marketing
6
Norway
5
Norwegen
5
Satisfaction
5
South Africa
5
Südafrika
5
Theorie
5
Theory
5
Trust
5
continuity
5
cooperation
5
Commitment
4
Economic satisfaction
4
KMU
4
SME
4
Salespeople
4
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5
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Article
8
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7
Aufsatz in Zeitschrift
7
Arbeitspapier
5
Working Paper
5
Graue Literatur
3
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Language
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English
German
13
Author
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Günter, Bernd
Bayón, Tomás
Svensson, Göran
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Gil Saura, Irene
12
Gong, Taeshik
12
Gustafsson, Anders
12
Balaji, M. S.
11
Hollebeek, Linda D.
11
Homburg, Christian
11
Quach, Sara
10
Wangenheim, Florian von
10
Bruhn, Manfred
9
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Edvardsson, Bo
8
Izogo, Ernest Emeka
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Walsh, Gianfranco
8
Wieseke, Jan
8
Grégoire, Yany
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Roberts-Lombard, Mornay
7
Thaichon, Paramaporn
7
Van Vaerenbergh, Yves
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Bolton, Ruth N.
6
Bonfanti, Angelo
6
Casidy, Riza
6
Chahal, Hardeep
6
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Working paper / International University in Germany, School of Business Administration
5
Enhancing knowledge development in marketing ; Vol. 21
1
International journal of business excellence : IJBEX
1
International journal of contemporary hospitality management
1
Journal of business-to-business marketing
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of service research
1
Journal of service research : JSR
1
The journal of business & industrial marketing
1
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ECONIS (ZBW)
13
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1
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10
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13
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date (oldest first)
1
The role of customer relationship vulnerability in service recovery
Cénophat, Sadrac
;
Eisend, Martin
;
Bayón, Tomás
; …
- In:
Journal of service research
27
(
2024
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10014580442
Saved in:
2
Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise
;
Mostert, Pierre
;
Svensson, …
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 330-353
Persistent link: https://www.econbiz.de/10014422300
Saved in:
3
A sequential logic model between sales performance and salesperson satisfaction in B2B markets
Rodríguez, Rocío
;
Høgevold, Nils
;
Otero-Neira, Carmen
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
1
,
pp. 180-194
Persistent link: https://www.econbiz.de/10012797127
Saved in:
4
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
5
Validity and reliability of satisfaction as a mediator between quality constructs in manufacturer-supplier relationships through time and across contexts
Padin, Carmen
;
Ferro, Carlos
;
Svensson, Göran
- In:
Journal of business-to-business marketing
24
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011674235
Saved in:
6
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
7
How customer satisfaction affects employee satisfaction and retention in a professional services context
Frey, Regina Viola
;
Bayón, Tomás
;
Totzek, Dirk
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 503-517
Persistent link: https://www.econbiz.de/10010203516
Saved in:
8
The unattended effects of satisfying professional services clients : the influence of client satisfaction and attitudinal congruence on employee retention
Frey, Regina Viola
;
Bayón, Tomás
-
2011
Persistent link: https://www.econbiz.de/10010191062
Saved in:
9
A panel analytic view on core service buying in customer relationships : an example from the airline industry
Bayón, Tomás
-
2003
Persistent link: https://www.econbiz.de/10013441074
Saved in:
10
Direct and moderated effects of customer satisfaction on two dimensions of loyalty in a business-to-business context
Wangenheim, Florian von
-
2001
Persistent link: https://www.econbiz.de/10013441018
Saved in:
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