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person:"Günter, Bernd"
~person:"Svensson, Göran"
~subject:"Arbeitszufriedenheit"
~subject:"Customer service"
~type:"article"
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Arbeitszufriedenheit
Customer service
Beziehungsmarketing
42
Relationship marketing
42
Lieferantenmanagement
26
Supplier relationship management
26
Customer satisfaction
22
Kundenzufriedenheit
22
Confidence
16
Vertrauen
16
B-to-B-Marketing
11
Business-to-business marketing
11
commitment
9
satisfaction
9
Job satisfaction
8
trust
8
Beschwerdemanagement
7
Complaint management
7
Theorie
7
Theory
7
Selling
6
Verkauf
6
coordination
6
relationship marketing
6
KMU
5
Norway
5
Norwegen
5
SME
5
Satisfaction
5
South Africa
5
Südafrika
5
Trust
5
continuity
5
cooperation
5
Commitment
4
Customer analysis
4
Dienstleistungsqualität
4
Dienstleistungssektor
4
Economic satisfaction
4
Kundenanalyse
4
Marketing management
4
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10
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10
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1
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1
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English
10
German
1
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Günter, Bernd
Svensson, Göran
Barnes, Donald C.
7
Gustafsson, Anders
7
Beatty, Sharon E.
6
Van Vaerenbergh, Yves
6
Walsh, Gianfranco
6
Zablah, Alex R.
6
Brown, Tom
5
Collier, Joel E.
5
Gazzoli, Gabriel
5
Arnold, Todd J.
4
Babakus, Emin
4
Baker, Melissa A.
4
Bayón, Tomás
4
Dagger, Tracey S.
4
Gremler, Dwayne D.
4
Han, Heesup
4
Homburg, Christian
4
Kim, Wansoo
4
Larivière, Bart
4
Mattila, Anna S.
4
Ok, Chihyung
4
Padin, Carmen
4
Piccoli, Gabriele
4
Shin, Hyunju
4
Sirianni, Nancy J.
4
Stock-Homburg, Ruth
4
Voorhees, Clay M.
4
Yavas, Ugur
4
Yoo, Jaewon
4
Abdullateef, Aliyu Olayemi
3
Alavi, Sascha
3
Balaji, M. S.
3
Bani-Melhem, Shaker
3
Büttgen, Marion
3
Chaker, Nawar N.
3
Cheung, Fung Yi Millissa
3
Chiguvi, Douglas
3
Edvardsson, Bo
3
Ferraro, Carla
3
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The journal of business & industrial marketing
4
International journal of procurement management
2
International journal of business excellence
1
International journal of business excellence : IJBEX
1
International journal of contemporary hospitality management
1
Journal of business-to-business marketing
1
Probleme und Trends in der Marketing-Forschung : Festschrift für Professor Dr. Peter Hammann zum 60. Geburtstag
1
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ECONIS (ZBW)
11
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1
The role of trust and commitment as mediators between economic and non-economic satisfaction in sales manager B2B relationships
Ferro-Soto, Carlos
;
Padin, Carmen
;
Svensson, Göran
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
1
,
pp. 235-251
Persistent link: https://www.econbiz.de/10013539060
Saved in:
2
A sequential logic model between sales performance and salesperson satisfaction in B2B markets
Rodríguez, Rocío
;
Høgevold, Nils
;
Otero-Neira, Carmen
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
1
,
pp. 180-194
Persistent link: https://www.econbiz.de/10012797127
Saved in:
3
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
4
Precursors and outcomes of satisfaction in seller-customer business relationships : a sales perspective
Høgevold, Nils M.
;
Svensson, Göran
;
Mpinganjira, Mercy
- In:
International journal of procurement management
13
(
2020
)
4
,
pp. 531-552
Persistent link: https://www.econbiz.de/10012254622
Saved in:
5
Validating the relationship between trust, commitment, economic and non-economic satisfaction in South African buyer-supplier relationships
Mpinganjira, Mercy
;
Roberts-Lombard, Mornay
;
Svensson, …
- In:
The journal of business & industrial marketing
32
(
2017
)
3
,
pp. 421-431
Persistent link: https://www.econbiz.de/10011662279
Saved in:
6
Validity and reliability of satisfaction as a mediator between quality constructs in manufacturer-supplier relationships through time and across contexts
Padin, Carmen
;
Ferro, Carlos
;
Svensson, Göran
- In:
Journal of business-to-business marketing
24
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011674235
Saved in:
7
Trust and commitment as mediators between economic and non-economic satisfaction in manufacturer-supplier relationships
Ferro, Carlos
;
Padin, Carmen
;
Svensson, Göran
;
Payan, …
- In:
The journal of business & industrial marketing
31
(
2016
)
1
,
pp. 13-23
Persistent link: https://www.econbiz.de/10011539306
Saved in:
8
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
9
Satisfaction as a mediator between quality metrics in manufacturer-supplier relationships
Rindell, Anne
;
Svensson, Göran
;
Mysen, Tore
; …
- In:
International journal of business excellence
7
(
2014
)
1
,
pp. 16-27
Persistent link: https://www.econbiz.de/10011482011
Saved in:
10
A validation of inputs and outputs of satisfaction in business-to-business relationships through a Nordic comparison
Rindell, Anne
;
Mysen, Tore
;
Svensson, Göran
; …
- In:
International journal of procurement management
6
(
2013
)
4
,
pp. 424-443
Persistent link: https://www.econbiz.de/10010207623
Saved in:
1
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