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person:"Helm, Sabrina"
~person:"Heinonen, Kristina"
~person:"Homburg, Christian"
~person:"Kumar, Vikas"
~type_genre:"Article in journal"
~type_genre:"Working Paper"
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Search: subject_exact:"Relationship marketing"
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Beziehungsmarketing
88
Relationship marketing
88
Consumer behaviour
30
Konsumentenverhalten
30
Deutschland
17
Germany
17
Brand management
13
Markenführung
13
Customer satisfaction
12
Kundenzufriedenheit
12
Brand image
11
Customer value
11
Kundenwert
11
Markenimage
11
Theorie
11
Theory
11
Lieferantenmanagement
10
Supplier relationship management
10
Dienstleistungsqualität
8
Salespeople
8
Service quality
8
Social Web
8
Social web
8
Verkaufspersonal
8
Brand
7
Estimation
7
Markenartikel
7
Schätzung
7
Betriebliche Wertschöpfung
6
Internet marketing
6
Marketing management
6
Marketingmanagement
6
Online-Marketing
6
Value creation
6
Arbeitszufriedenheit
5
Beschwerdemanagement
5
Complaint management
5
Customer integration
5
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5
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Article
69
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39
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Language
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English
66
German
22
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Helm, Sabrina
Heinonen, Kristina
Homburg, Christian
Kumar, Vikas
Han, Heesup
52
Kumar, V.
50
Hollebeek, Linda D.
40
Verhoef, Peter C.
39
Mattila, Anna S.
36
Gil Saura, Irene
35
Van den Poel, Dirk
32
Smith, Alan D.
31
Palmatier, Robert W.
30
Prentice, Catherine
30
Svensson, Göran
30
Bruhn, Manfred
29
Herrmann, Andreas
27
Loureiro, Sandra Maria Correia
27
Grewal, Dhruv
25
Agnihotri, Raj
24
Bang, Nguyen
24
Huber, Frank
24
Hyun, Sunghyup Sean
24
Walsh, Gianfranco
24
Bauer, Hans H.
23
Klaus, Philipp
23
Neslin, Scott A.
23
Vrontis, Demetris
23
Ruyter, Ko de
22
Thaichon, Park
22
Wieseke, Jan
22
Evanschitzky, Heiner
21
Wong, IpKin Anthony
21
Balaji, M. S.
20
Harrigan, Paul
20
Quach, Sara
20
Rather, Raouf Ahmad
20
Sesé, F. Javier
20
Karjaluoto, Heikki
19
Wangenheim, Florian von
19
Casidy, Riza
18
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
14
Journal of marketing
7
Journal of the Academy of Marketing Science
6
Die Betriebswirtschaft : DBW
5
Marketing : ZFP ; journal of research and management
5
Journal of retailing and consumer services
4
Journal of travel and tourism marketing
3
Meddelanden från Svenska Handelshögskolan
3
The journal of services marketing
3
Journal of business economics : JBE
2
Journal of business research : JBR
2
Journal of service management
2
Reihe: Management-Know-how / M : praxisnah und aktuell
2
The international journal of bank marketing : IJBM
2
Annals of public and cooperative economics
1
Business horizons
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
European business review
1
European business review : EBR ; the official journal of the International Management Centres, Europe
1
European management journal
1
GfK marketing intelligence review : Marketingforschung für die Praxis
1
Harvard-Business-Manager : das Wissen der Besten
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of business information systems : IJBIS
1
International journal of internet marketing and advertising : IJIMA
1
Journal of customer behaviour
1
Journal of financial services marketing : JFSM
1
Journal of global marketing
1
Journal of international marketing
1
Journal of internet commerce
1
Journal of promotion management : innovations in planning and applied research
1
Journal of retailing
1
Journal of service research
1
Journal of service research : JSR
1
Journal of strategic marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Journal of vacation marketing
1
Marketing intelligence & planning
1
Marktforschung & Management : M & M ; Zeitschrift für marktorientierte Unternehmenspolitik
1
Psychology & marketing
1
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ECONIS (ZBW)
88
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1
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88
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1
Ordinary customer experience : conceptualization, characterization, and implications
Heinonen, Kristina
;
Lipkin, Michaela
- In:
Psychology & marketing
40
(
2023
)
9
,
pp. 1720-1736
Persistent link: https://www.econbiz.de/10014338320
Saved in:
2
Characterizing ex situ value : a customer-dominant perspective on value
Heinonen, Kristina
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
8
,
pp. 1707-1721
Persistent link: https://www.econbiz.de/10014384378
Saved in:
3
Investigating the impact of online brand communities on online customer engagement and brand loyalty
Gupta, Rajeev
;
Kumar, Vikas
;
Kaushik, Arun Kumar
; …
- In:
Journal of global marketing
36
(
2023
)
4
,
pp. 319-338
Persistent link: https://www.econbiz.de/10014390288
Saved in:
4
Customer ecosystems : exploring how ecosystem actors shape customer experience
Lipkin, Michaela
;
Heinonen, Kristina
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 1-17
Persistent link: https://www.econbiz.de/10013542858
Saved in:
5
Role of customer perceived brand ethicality in inducing engagement in online brand communities
Kumar, Vikas
;
Kaushal, Vikrant
;
Shashi
- In:
Journal of retailing and consumer services
71
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014253572
Saved in:
6
Quantifying the influence of customer experience on consumer share-of-category
Klaus, Philipp
;
Kuppelwieser, Volker
;
Heinonen, Kristina
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303364
Saved in:
7
Building relationship orientation among travelers through destination brand authenticity
Kumar, Vikas
;
Kaushal, Vikrant
;
Kaushik, Arun Kumar
- In:
Journal of vacation marketing
29
(
2023
)
3
,
pp. 331-347
Persistent link: https://www.econbiz.de/10014293847
Saved in:
8
From customer-, to actor-, to stakeholder engagement : taking stock, conceptualization, and future directions
Hollebeek, Linda D.
;
Kumar, Vikas
;
Srivastava, Rajendra …
- In:
Journal of service research
25
(
2022
)
2
,
pp. 328-343
Persistent link: https://www.econbiz.de/10013268027
Saved in:
9
Corporate social responsibility and customer-citizenship behaviors : the role of customer-company identification
Fatma, Mobin
;
Khan, Imran
;
Kumar, Vikas
;
Shrivastava, …
- In:
European business review
34
(
2022
)
6
,
pp. 858-875
Persistent link: https://www.econbiz.de/10013412460
Saved in:
10
Engaging customers through brand authenticity perceptions : the moderating role of self-congruence
Kumar, Vikas
;
Kaushik, Arun Kumar
- In:
Journal of business research : JBR
138
(
2022
),
pp. 26-37
Persistent link: https://www.econbiz.de/10013197775
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