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person:"Johnston, Robert"
~person:"Chase, Richard B."
~person:"Grönroos, Christian"
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Search: subject_exact:"Service-Management"
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Dienstleistungsmanagement
23
Service management
23
Beziehungsmarketing
8
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8
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8
Management
7
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USA
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United States
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Behaviour
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Johnston, Robert
Chase, Richard B.
Grönroos, Christian
Parry, Glenn
Bruhn, Manfred
59
Hadwich, Karsten
29
Corsten, Hans
19
Haller, Sabine
13
Stauss, Bernd
13
Roth, Stefan
12
Fließ, Sabine
11
Woratschek, Herbert
11
Burr, Wolfgang
10
Gössinger, Ralf
9
Hänssler, Karl Heinz
9
Kenesei, Zsófia
9
Pepels, Werner
9
Edvardsson, Bo
8
Gebauer, Heiko
8
Marciniak, Róbert
8
Spath, Dieter
8
Gardini, Marco A.
7
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6
Cater-Steel, Aileen
6
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Jääskeläinen, Aki
6
Kolos, Krisztina
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Laihonen, Harri
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Spohrer, James C.
6
Clark, Graham
5
Fitzsimmons, Mona J.
5
Freiling, Jörg
5
Ganz, Walter
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Gustafsson, Anders
5
Harvey, Jean
5
Jacob, Frank
5
Kowalkowski, Christian
5
Lingnau, Volker
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Maas, Peter
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Service design and delivery
4
Journal of service management
2
Always learning
1
California management review
1
European management journal
1
Handbook of service science ; [Vol. 1]
1
Harvard-Business-Manager : das Wissen der Besten
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Journal of historical research in marketing
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Legends in marketing
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Managing service quality : MSQ ; an international journal
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Operations management ; Vol. 1
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Service Science: Research and Innovations in the Service Economy
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ECONIS (ZBW)
23
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1
Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
Saved in:
2
Service operations management
Johnston, Robert
;
Shulver, Michael
;
Slack, Nigel
; …
-
2021
-
Fifth edition
Persistent link: https://www.econbiz.de/10012315196
Saved in:
3
Christian Grönroos : I did it my way
Grönroos, Christian
- In:
Journal of historical research in marketing
9
(
2017
)
3
,
pp. 277-301
Persistent link: https://www.econbiz.de/10011798326
Saved in:
4
Accelerating employee-related scholarship in service management : research streams, propositions, and commentaries
Subramony, Mahesh
;
Ehrhart, Karen Holcombe
;
Groth, Markus
; …
- In:
Journal of service management
28
(
2017
)
5
,
pp. 837-865
Persistent link: https://www.econbiz.de/10011801801
Saved in:
5
Service management and marketing : managing the service profit logic
Grönroos, Christian
-
2015
-
Fourth edition
Persistent link: https://www.econbiz.de/10013546911
Saved in:
6
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
7
Service management
Grönroos, Christian
-
2013
Persistent link: https://www.econbiz.de/10010235084
Saved in:
8
The customer service solution : managing emotions, trust, and control to win your customer's business
Dasu, Sriram
;
Chase, Richard B.
-
2013
Persistent link: https://www.econbiz.de/10013469204
Saved in:
9
Discretion and complexity in customer focused environments
Angelis, Jannis
;
Parry, Glenn
;
Macintyre, Mairi
- In:
European management journal
30
(
2012
)
5
,
pp. 466-472
Persistent link: https://www.econbiz.de/10009631121
Saved in:
10
Service operations management : improving service delivery
Johnston, Robert
;
Clark, Graham
;
Shulver, Michael
-
2012
-
4. ed.
Persistent link: https://www.econbiz.de/10009532314
Saved in:
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