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person:"Johnston, Robert"
~person:"Chase, Richard B."
~person:"Parry, Glenn"
~subject:"Beziehungsmarketing"
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Beziehungsmarketing
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Service management
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Johnston, Robert
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Service design and delivery
2
California management review
1
Handbook of service science ; [Vol. 1]
1
Harvard-Business-Manager : das Wissen der Besten
1
Managing service quality : MSQ ; an international journal
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Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
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2
The customer service solution : managing emotions, trust, and control to win your customer's business
Dasu, Sriram
;
Chase, Richard B.
-
2013
Persistent link: https://www.econbiz.de/10013469204
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3
A multi-organisational approach to service delivery
Purchase, Valerie
;
Mills, John
;
Parry, Glenn
- In:
Service design and delivery
,
(pp. 119-134)
.
2011
Persistent link: https://www.econbiz.de/10009011808
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4
Understanding services and the customer response
Dhaliwal, Jagdeesh S.
;
Macintyre, Mairi
;
Parry, Glenn
- In:
Service design and delivery
,
(pp. 1-18)
.
2011
Persistent link: https://www.econbiz.de/10009011831
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5
The customer experience : a road-map for improvement
Johnston, Robert
;
Kong, Xiangyu
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10008989023
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6
Revisiting "where does the customer fit in a service operation?" : background and future development of contact theory
Chase, Richard B.
-
2010
Persistent link: https://www.econbiz.de/10003968677
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7
Wie erlebt der Kunde Ihren Service?
Chase, Richard B.
;
Dasu, Sriram
- In:
Harvard-Business-Manager : das Wissen der Besten
23
(
2001
)
6
,
pp. 88-94
Persistent link: https://www.econbiz.de/10001632152
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