//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
person:"Johnston, Robert"
~person:"Chase, Richard B."
~person:"Parry, Glenn"
~type:"article"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Service-Management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsmanagement
11
Service management
11
Beziehungsmarketing
6
Relationship marketing
6
Dienstleistungssektor
4
Service industry
4
Dienstleistung
3
Dienstleistungsqualität
3
Service quality
3
Services
3
Bundling strategy
2
Consumer behaviour
2
Customer service
2
Konsumentenverhalten
2
Kundenservice
2
Leistungsbündel
2
Service innovation
2
Behaviour
1
Business process management
1
Complex systems
1
Consumer psychology
1
Core competency
1
Criminal policy
1
Customer integration
1
Customer satisfaction
1
Dienstleistungsinnovation
1
Emotion
1
Experience economy
1
Großbritannien
1
Inter-firm cooperation
1
Interessenvertretung
1
Interest group
1
Kernkompetenz
1
Kommunale Dienstleistung
1
Komplexe Systeme
1
Kriminalpolitik
1
Kundenintegration
1
Kundenzufriedenheit
1
Local public services
1
London
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
Book / Working Paper
7
Type of publication (narrower categories)
All
Aufsatz im Buch
6
Book section
6
Article in journal
5
Aufsatz in Zeitschrift
5
Case study
1
Fallstudie
1
Language
All
English
10
German
1
Author
All
Johnston, Robert
Chase, Richard B.
Parry, Glenn
Kenesei, Zsófia
9
Gebauer, Heiko
8
Marciniak, Róbert
8
Roth, Stefan
7
Bruhn, Manfred
6
Edvardsson, Bo
6
Hadwich, Karsten
6
Jääskeläinen, Aki
6
Kolos, Krisztina
6
Laihonen, Harri
6
Freiling, Jörg
5
Spath, Dieter
5
Woratschek, Herbert
5
Angelis, Jannis
4
Baksa, Máté
4
Burr, Wolfgang
4
Cater-Steel, Aileen
4
Demeter, Krisztina
4
Fisk, Raymond P.
4
Gustafsson, Anders
4
Gyulavári, Tamás
4
Kowalkowski, Christian
4
Maas, Peter
4
Mattila, Anna S.
4
Móricz, Péter
4
Osborne, Stephen P.
4
Subramony, Mahesh
4
Svensson, Göran
4
Sydow, Jörg
4
Bauer, András
3
Benkenstein, Martin
3
Bowen, David E.
3
Böttcher, Martin
3
Estevão, Maria-José
3
Fließ, Sabine
3
Frei, Frances X.
3
Ganz, Walter
3
Gleich, Ronald
3
more ...
less ...
Published in...
All
Service design and delivery
4
California management review
1
European management journal
1
Handbook of service science ; [Vol. 1]
1
Harvard-Business-Manager : das Wissen der Besten
1
Journal of service management
1
Managing service quality : MSQ ; an international journal
1
Operations management ; Vol. 1
1
more ...
less ...
Source
All
ECONIS (ZBW)
11
Showing
1
-
10
of
11
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
Saved in:
2
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
3
Discretion and complexity in customer focused environments
Angelis, Jannis
;
Parry, Glenn
;
Macintyre, Mairi
- In:
European management journal
30
(
2012
)
5
,
pp. 466-472
Persistent link: https://www.econbiz.de/10009631121
Saved in:
4
Are you being served?
Macintyre, Mairi
;
Parry, Glenn
;
Angelis, Jannis
- In:
Service design and delivery
,
(pp. 167-169)
.
2011
Persistent link: https://www.econbiz.de/10009011799
Saved in:
5
A multi-organisational approach to service delivery
Purchase, Valerie
;
Mills, John
;
Parry, Glenn
- In:
Service design and delivery
,
(pp. 119-134)
.
2011
Persistent link: https://www.econbiz.de/10009011808
Saved in:
6
Complex deployed responsive service
Parry, Glenn
;
McLening, Marc
;
Caldwell, Nigel
;
Thompson, Rob
- In:
Service design and delivery
,
(pp. 95-117)
.
2011
Persistent link: https://www.econbiz.de/10009011812
Saved in:
7
Understanding services and the customer response
Dhaliwal, Jagdeesh S.
;
Macintyre, Mairi
;
Parry, Glenn
- In:
Service design and delivery
,
(pp. 1-18)
.
2011
Persistent link: https://www.econbiz.de/10009011831
Saved in:
8
The customer experience : a road-map for improvement
Johnston, Robert
;
Kong, Xiangyu
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10008989023
Saved in:
9
Revisiting "where does the customer fit in a service operation?" : background and future development of contact theory
Chase, Richard B.
-
2010
Persistent link: https://www.econbiz.de/10003968677
Saved in:
10
Operations : from factory to service management
Johnston, Robert
-
2003
Persistent link: https://www.econbiz.de/10001797855
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->