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person:"Johnston, Robert"
~person:"Roth, Stefan"
~subject:"Auktionstheorie"
~subject:"Business process management"
~subject:"Customer integration"
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Auktionstheorie
Business process management
Customer integration
Dienstleistungsmanagement
19
Service management
19
Dienstleistung
9
Management
8
Betriebliche Wertschöpfung
3
Customer satisfaction
3
Dienstleistungssektor
3
Kundenzufriedenheit
3
Service industry
3
Theorie
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Theory
3
Value creation
3
Betriebswirtschaftslehre
2
Beziehungsmarketing
2
Consumer behaviour
2
Herbert Woratschek
2
Konsumentenverhalten
2
Kundenintegration
2
Preismanagement
2
Pricing strategy
2
Production management
2
Produktionswirtschaft
2
Prozessmanagement
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Relationship marketing
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Asymmetric information
1
Asymmetrische Information
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Auction theory
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Balanced Scorecard
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Balanced scorecard
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Bargaining theory
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Business network
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Johnston, Robert
Roth, Stefan
Bruhn, Manfred
7
Fließ, Sabine
7
Baglieri, Enzo
4
Hadwich, Karsten
4
Jacob, Frank
4
Stauss, Bernd
3
Altinay, Levent
2
Benkenstein, Martin
2
Chew, Eng K.
2
Diao, Yixin
2
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2
Estevão, Maria-José
2
Fisk, Raymond P.
2
Freiling, Jörg
2
Gottschalk, Petter
2
Haase, Michaela
2
Harvey, Jean
2
Herbst, Michael
2
Herrmann, Thomas
2
Iden, Jon
2
Jaakkola, Elina
2
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2
Kleinaltenkamp, Michael
2
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2
Leyer, Michael
2
Oguachuba, Jane S.
2
Patrício, Lia
2
Pekkanen, Petra
2
Pirttilä, Timo
2
Puolakka, Tiina
2
Reinecke, Sven
2
Straus, Lennart
2
Sydow, Jörg
2
Windeler, Arnold
2
Aarikka-Stenroos, Leena
1
Akaka, Melissa Archpru
1
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Springer Fachmedien Wiesbaden
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Fokus Dienstleistungsmarketing
1
Marketing : journal of research and management
1
Operations management ; Vol. 1
1
Research
1
Service Value als Werttreiber : Konzepte, Messung und Steuerung
1
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ECONIS (ZBW)
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Kundenmitwirkung bei der Dienstleistungsspezifizierung : Auswirkungen auf Kundenbeurteilung und -verhalten
Straus, Lennart
-
2017
Persistent link: https://www.econbiz.de/10011582938
Saved in:
2
Die Bedeutung von Nutzungsprozessen für den Service Value
Roth, Stefan
;
Pfisterer, Lucas
- In:
Service Value als Werttreiber : Konzepte, Messung und …
,
(pp. 223-243)
.
2014
Persistent link: https://www.econbiz.de/10010359513
Saved in:
3
Applicability of price formation mechanisms for services : auctions and bargaining versus one-sided posted pricing
Woratschek, Herbert
;
Roth, Stefan
;
Schmieder, Tine
- In:
Marketing : journal of research and management
1
(
2005
)
2
,
pp. 61-75
Persistent link: https://www.econbiz.de/10003205897
Saved in:
4
Operations : from factory to service management
Johnston, Robert
-
2003
Persistent link: https://www.econbiz.de/10001797855
Saved in:
5
Service operations management
Johnston, R.
;
Johnston, Robert
;
Clark, Graham
-
2001
-
1. publ.
Persistent link: https://www.econbiz.de/10001598093
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