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person:"Jones, Donald R."
~person:"Angulanza, Florian"
~person:"Casaló, Luis V."
~person:"Gundelsweiler, Fredrik"
~person:"Memmel, Thomas"
~subject:"Kundenzufriedenheit"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Reprint"
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Kundenzufriedenheit
Benutzerschnittstelle
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User interface
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Jones, Donald R.
Angulanza, Florian
Casaló, Luis V.
Gundelsweiler, Fredrik
Memmel, Thomas
Guinalíu, Miguel
2
Acton, Thomas
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing and consumer services
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ECONIS (ZBW)
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Website usability, consumer satisfaction and the intention to use a website : the moderating effect of perceived risk
Belanche, Daniel
;
Casaló, Luis V.
;
Guinalíu, Miguel
- In:
Journal of retailing and consumer services
19
(
2012
)
1
,
pp. 124-132
Persistent link: https://www.econbiz.de/10009507884
Saved in:
2
Generating trust and satisfaction in e-services : the impact of usability on consumer behavior
Casaló, Luis V.
;
Flavián Blanco, Carlos
;
Guinalíu, Miguel
- In:
Journal of relationship marketing : innovations & …
9
(
2010
)
4
,
pp. 247-263
Persistent link: https://www.econbiz.de/10008857874
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