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person:"Murugesh, R."
~person:"Dahlgaard, Jens Jörn"
~person:"Gremyr, Ida"
~subject:"Dienstleistungsqualität"
~subject:"Japan"
~subject:"Standardization"
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Search: subject_exact:"TQM"
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Dienstleistungsqualität
Japan
Standardization
Quality management
71
Qualitätsmanagement
71
Bibliometrics
12
Bibliometrie
12
Standardisierung
11
Service quality
10
Lean Production
9
Lean production
9
Business process management
8
Prozessmanagement
8
Industrie
6
Manufacturing industries
6
Performance measurement
6
Performance-Messung
6
Product quality
6
Produktqualität
6
quality management
6
Customer satisfaction
4
Hospital
4
ISO 9001
4
India
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Indien
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Innovation management
4
Innovationsmanagement
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Instandhaltung
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KMU
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Krankenhaus
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Kundenzufriedenheit
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SME
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Betriebliche Wertschöpfung
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Beziehungsmarketing
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Employee suggestion system
3
Engineering
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3
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Article
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23
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23
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23
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Murugesh, R.
Dahlgaard, Jens Jörn
Gremyr, Ida
Bruhn, Manfred
35
Heras-Saizarbitoria, Iñaki
17
Shahin, Arash
16
Boiral, Olivier
14
Antony, Jiju
13
Prybutok, Victor R.
13
Casadesús, Martí
12
Devadasan, S. R.
12
Marimon, Frederic
11
Rahman, Zillur
11
Talib, Faisal
11
Tarí, Juan José
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Cudney, Elizabeth A.
9
Sampaio, Paulo
9
Chiarini, Andrea
8
Dahlgaard-Park, Su Mi
8
Franceschini, Fiorenzo
8
Mastrogiacomo, Luca
8
Qureshi, M. N.
8
Walgenbach, Peter
8
Gotzamani, Katerina
7
Medeiros, Denise Dumke de
7
Prajogo, Daniel
7
Santos, Gilberto
7
Tuominen, Kari
7
Dwivedi, Yogesh Kumar
6
Fonseca, Luis Miguel Ciravegna Martins da
6
Heras, Iñaki
6
Matsui, Yoshiki
6
Pantouvakis, Angelos
6
Rust, Roland T.
6
Saraiva, Pedro
6
Stauss, Bernd
6
Sweis, Rateb J.
6
Agwara, Hezekiah
5
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
International journal of productivity and quality management : IJPQM
3
The TQM journal : the international review of organizational improvement
3
Total quality management & business excellence
3
East Asia : international review of economic, political and social development
1
International journal of Indian culture and business management
1
International journal of business excellence
1
International journal of operations & production management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of process management and benchmarking : IJPMB
1
International journal of quality and service sciences
1
Journal of health organization and management
1
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ECONIS (ZBW)
23
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1
Quality functions' use of customer feedback as activation triggers for absorptive capacity and value co-creation
Gremyr, Ida
;
Birch-Jensen, Andrea
;
Kumar, Maneesh
; …
- In:
International journal of operations & production management
42
(
2022
)
13
,
pp. 218-242
Persistent link: https://www.econbiz.de/10013531152
Saved in:
2
Unleashing the potential of internal audits : a review and research agenda
Lenning, Jan
;
Gremyr, Ida
- In:
Total quality management & business excellence
33
(
2022
)
9
,
pp. 994-1010
Persistent link: https://www.econbiz.de/10013352638
Saved in:
3
Absorptive capacity as enabler for service improvements : the role of customer satisfaction information usage
Birch-Jensen, Andrea
;
Gremyr, Ida
;
Halldórsson, Árni
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1651-1665
Persistent link: https://www.econbiz.de/10012694175
Saved in:
4
What contributes to auditee satisfaction in external ISO 9001 audits?
Lenning, Jan
;
Gremyr, Ida
;
Raharjo, Hendry
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1877-1895
Persistent link: https://www.econbiz.de/10014320957
Saved in:
5
From quality control to TQM, service quality and service sciences : a 30-year review of TQM literature
Chen, Chi-Kuang
;
Reyes, Lidia
;
Dahlgaard, Jens Jörn
; …
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 217-237
Persistent link: https://www.econbiz.de/10013330611
Saved in:
6
The roles of quality departments and their influence on business results
Gremyr, Ida
;
Elg, Mattias
;
Hellström, Andreas
;
Martin, …
- In:
Total quality management & business excellence
32
(
2021
)
8
,
pp. 886-897
Persistent link: https://www.econbiz.de/10012513933
Saved in:
7
Model for implementing lean manufacturing in small and medium-sized engineering organisations
Shah, Sandip M.
;
Murugesh, R.
;
Devadasan, S. R.
- In:
International journal of Indian culture and business …
19
(
2019
)
2
,
pp. 244-261
Persistent link: https://www.econbiz.de/10012135676
Saved in:
8
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
9
The HWWP, a refined IVA-Kano model for designing new delightful products or services
Potra, Sabina Alina
;
Izvercian, Monica
;
Pugna, Adrian Pavel
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 104-117
Persistent link: https://www.econbiz.de/10011730228
Saved in:
10
A value-based taxonomy of improvement approaches in healthcare
Colldén, Christian
;
Gremyr, Ida
;
Hellström, Andreas
; …
- In:
Journal of health organization and management
31
(
2017
)
4
,
pp. 445-458
Persistent link: https://www.econbiz.de/10011748343
Saved in:
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