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person:"Schmitz, Gertrud"
~person:"Beatty, Sharon E."
~person:"Birgelen, Marcel van"
~subject:"Competence"
~subject:"Dienstleistungsmarketing"
~subject:"Event marketing"
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Competence
Dienstleistungsmarketing
Event marketing
Customer service
12
Kundenservice
12
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7
Relationship marketing
7
Customer satisfaction
4
Kundenzufriedenheit
4
Kompetenz
3
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2
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Customer delight
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Schmitz, Gertrud
Beatty, Sharon E.
Birgelen, Marcel van
Gouthier, Matthias
4
Laakmann, Kai
4
Delcourt, Cécile
2
Dietz, Michaela
2
Dimitrova, Diana
2
Eberhardt, Simone
2
Fassott, Georg
2
Gremler, Dwayne D.
2
Guo, Liang
2
Pepels, Werner
2
Riel, Allard C. R. van
2
Schlatter, Cornelia
2
Seidel, Alina
2
Zborschil, Ingo A.
2
Akaka, Melissa Archpru
1
Akter, Shahriar
1
Almoula, Trupti Samir
1
Anaya, Gerardo Joel
1
Ariffin, Ahmad Azmi M.
1
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1
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1
Baumbach, Michael
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Bendel, Carolin
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Berthon, Pierre R.
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1
Bondarouk, Tanya
1
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1
Bruhn, Manfred
1
Bui, M̃y
1
Buła, Piotr
1
Cai, Ruiying
1
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Chen, Kuan-Ying
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Diskussionsbeiträge der Mercator School of Management der Universität Duisburg-Essen, Campus Duisburg
2
European journal of marketing
1
Journal of service research : JSR
1
Neue Herausforderungen an das Dienstleistungsmarketing
1
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ECONIS (ZBW)
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1
It's not whether you win or lose, it's how you play : customer delight in unpredictable experiential encounters
Barnes, Donald C.
;
Pelletier, Mark J.
;
Collier, Joel E.
; …
- In:
European journal of marketing
56
(
2022
)
8
,
pp. 2216-2249
Persistent link: https://www.econbiz.de/10013457336
Saved in:
2
Employee emotional competence : construct conceptualization and validation of a customer-based measure
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10011433201
Saved in:
3
Die individuelle Lösungskompetenz bei Lösungsanbietern : konzeptionelle Grundlagen und unternehmensspezifische Diagnose
Schmitz, Gertrud
;
Eberhardt, Simone
-
2009
Persistent link: https://www.econbiz.de/10013441171
Saved in:
4
Empowerment als ganzheitliches Managementkonzept zur Steuerung der individuellen Lösungskompetenz bei Lösungsanbietern: : Wirkungsmechanismen und Implementierung
Schmitz, Gertrud
;
Dietz, Michaela
;
Eberhardt, Simone
-
2009
Persistent link: https://www.econbiz.de/10013441179
Saved in:
5
Der Zusammenhang zwischen wahrgenommenen Kosten und Loyalitätsabsicht : eine theoretische und empirische Analyse am Beispiel von Kfz-Dienstleistungen
Schmitz, Gertrud
;
Dietz, Michaela
- In:
Neue Herausforderungen an das Dienstleistungsmarketing
,
(pp. 117-143)
.
2008
Persistent link: https://www.econbiz.de/10003675933
Saved in:
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