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person:"Shankar, Ravi"
~person:"Adhikari, Arnab"
~person:"Marimon, Frederic"
~subject:"Customer satisfaction"
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Customer satisfaction
Quality management
32
Qualitätsmanagement
32
Dienstleistungsqualität
11
Service quality
11
Kundenzufriedenheit
8
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5
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Shankar, Ravi
Adhikari, Arnab
Marimon, Frederic
Shahin, Arash
9
Dwivedi, Yogesh Kumar
5
Medeiros, Denise Dumke de
5
Melo, Fagner José Coutinho de melo
4
Park, Sang-June
4
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Carvalho, Raíssa Souto Maior Corrêa de
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3
Masudin, Ilyas
3
Oey, Elia
3
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3
Prybutok, Victor
3
Prybutok, Victor R.
3
Rahman, Zillur
3
Restuputri, Dian Palupi
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Satapathy, Suchismita
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Suchánek, Petr
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Albuquerque, André Philippi Gonzaga de
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Amat-Lefort, Natalia
2
Amritesh
2
Anil, Anu P.
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Total quality management & business excellence
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of operations & production management
1
International journal of quality & reliability management
1
The TQM journal : the international review of organizational improvement
1
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ECONIS (ZBW)
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1
Developing and validating e-marketplace service quality model in B2G e-commerce settings : a mixed-methods approach
Nandankar, Sunil
;
Sachan, Amit
;
Adhikari, Arnab
; …
- In:
International journal of operations & production management
43
(
2023
)
12
,
pp. 1809-1840
Persistent link: https://www.econbiz.de/10014468315
Saved in:
2
Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
Saved in:
3
Electronic service quality (e-SQ) measurement : a cross-functional review
Nandankar, Sunil
;
Sachan, Amit
;
Mukherjee, Arindam
; …
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 148-168
Persistent link: https://www.econbiz.de/10013535629
Saved in:
4
Fulfilment of expectations mediating quality and satisfaction : the case of hospital service
Marimon, Frederic
;
Gil-Doménech, Dolors
;
Bastida, Ramon
- In:
Total quality management & business excellence
30
(
2019
)
2
,
pp. 201-220
Persistent link: https://www.econbiz.de/10012199739
Saved in:
5
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
6
Emerging trend of customer satisfaction in academic process : an application SPC and Taguchi's robust parameter design
Debnath, Roma Mitra
;
Shankar, Ravi
- In:
The TQM journal : the international review of …
26
(
2014
)
1
,
pp. 14-29
Persistent link: https://www.econbiz.de/10010252115
Saved in:
7
The balance of the impact of quality and recovery on satisfaction : the case of e-travel
Bernardo, Merce
;
Llach, Joseph
;
Marimon, Frederic
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1390-1404
Persistent link: https://www.econbiz.de/10010207986
Saved in:
8
Functional quality and hedonic quality : a study of the dimensions of e-service quality in online travel agencies
Bernardo, Merce
;
Marimon, Frederic
;
Alonso-Almeida, …
- In:
Information & management : the internat. journal of …
49
(
2012
)
7/8
,
pp. 342-347
Persistent link: https://www.econbiz.de/10009696207
Saved in:
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