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source:"base"
~isPartOf:"Journal of marketing management : MM"
~isPartOf:"Psychology & marketing"
~source:"econis"
~subject:"Anforderungsprofil"
~subject:"Einzelhandel"
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Search: subject_exact:"Sales personnel"
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Anforderungsprofil
Einzelhandel
Salespeople
22
Verkaufspersonal
22
Retail trade
6
Customer satisfaction
5
Kundenzufriedenheit
5
Beziehungsmarketing
4
Consumer behaviour
4
Konsumentenverhalten
4
Relationship marketing
4
Arbeitsverhalten
3
Dienstleistungsqualität
3
Emotion
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Sales behaviour
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Selling
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Service quality
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Verkauf
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Verkaufsverhalten
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Work behaviour
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Dienstleistungssektor
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Job satisfaction
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Business-to-business marketing
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Customer integration
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Customer service
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Andrzejewski, Susan A.
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Beatty, Susan F.
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Dhaliwal, Baljit
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Georgakas, Konstantinos
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Hill, Sally Rao
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Ifie, Kemefasu
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Keeling, Kathleen A.
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Keh, Hean Tat
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Lee, Nick
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Li, Xuan
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MacGoldrick, Peter J.
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Markos, Ereni
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Motyka, Scott
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Noga, Tracy
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Park, Jihye
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Ren, Run
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Simintiras, Antonis
1
Söderlund, Magnus
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Yi, Youjae
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Journal of marketing management : MM
Psychology & marketing
Journal of retailing and consumer services
18
Journal of retailing
12
International journal of retail & distribution management
9
Industrial marketing management : the international journal for industrial and high-tech firms
6
The international review of retail, distribution and consumer research
6
The journal of personal selling & sales management : JPSSM
6
Journal of business research : JBR
5
Journal of marketing theory and practice
5
Journal of personal selling & sales management
5
Inventi impact: retailing & consumer services
3
Journal of marketing
3
Journal of service research
3
Journal of the Academy of Marketing Science
3
Retail work
3
SpringerLink / Bücher
3
The journal of services marketing
3
Australasian marketing journal
2
European journal of marketing
2
Forschung aus der Hans-Böckler-Stiftung
2
Gabler Edition Wissenschaft
2
Handbook of business-to-business marketing
2
International journal of electronic marketing and retailing : IJEMR
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of marketing education : JME
2
Manuskripte aus den Instituten für Betriebswirtschaftslehre der Universität Kiel
2
Premier reference source
2
The Oxford handbook of strategic sales and sales management
2
The journal of business & industrial marketing
2
The journal of consumer marketing
2
The service industries journal
2
(Dis)honesty in management : manifestations and consequences
1
Advances in E-Business research (AEBR) book series
1
Advances in e-business research (AEBR) book series
1
Amfiteatru economic : an economic and business research periodical
1
Annals of operations research
1
Anspruchsgruppenorientierte Kommunikation : neue Ansätze zu Kunden-, Mitarbeiter- und Unternehmenskommunikation
1
Arbeit erforschen und gestalten : ein Querschnitt durch die Arbeitsforschung in der Sozialforschungsstelle Dortmund
1
Arbeiten für wenig Geld : Niedriglohnbeschäftigung in Deutschland
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ECONIS (ZBW)
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1
The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye
;
Yi, Youjae
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
Saved in:
2
Employee mere presence and its impact on customer satisfaction
Söderlund, Magnus
- In:
Psychology & marketing
33
(
2016
)
6
,
pp. 449-464
Persistent link: https://www.econbiz.de/10011491951
Saved in:
3
The value of knowing what customers really want : the impact of salesperson ability to read non-verbal cues of affect on service quality
Puccinelli, Nancy M.
;
Andrzejewski, Susan A.
;
Markos, Ereni
- In:
Journal of marketing management : MM
29
(
2013
)
3/4
,
pp. 356-373
Persistent link: https://www.econbiz.de/10009761873
Saved in:
4
The beautiful, the cheerful, and the helpful : the effects of service employee attributes on customer satisfaction
Keh, Hean Tat
;
Ren, Run
;
Hill, Sally Rao
;
Li, Xuan
- In:
Psychology & marketing
30
(
2013
)
3
,
pp. 211-226
Persistent link: https://www.econbiz.de/10009728509
Saved in:
5
Individual and contextual influences on the affective commitment of retail salespeople
Simintiras, Antonis
;
Watkins, Alan J.
;
Ifie, Kemefasu
; …
- In:
Journal of marketing management : MM
28
(
2012
)
11/12
,
pp. 1377-1398
Persistent link: https://www.econbiz.de/10009702001
Saved in:
6
A typology of roles for avatars in online retailing
MacGoldrick, Peter J.
;
Keeling, Kathleen A.
;
Beatty, …
- In:
Journal of marketing management : MM
24
(
2008
)
3/4
,
pp. 33-461
Persistent link: https://www.econbiz.de/10003710734
Saved in:
7
An empirical study of salesperson stereotypes amongst UK students and their implications for recruitment
Lee, Nick
;
Sandfield, Anna
;
Dhaliwal, Baljit
- In:
Journal of marketing management : MM
23
(
2007
)
7/8
,
pp. 723-744
Persistent link: https://www.econbiz.de/10003558870
Saved in:
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