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source:"econis"
~accessRights:"restricted"
~isPartOf:"Journal of strategic marketing"
~isPartOf:"Service business"
~subject:"Customer satisfaction"
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Customer satisfaction
Beziehungsmarketing
168
Relationship marketing
168
Consumer behaviour
83
Konsumentenverhalten
83
Kundenzufriedenheit
67
Dienstleistungsqualität
56
Service quality
56
Customer integration
25
Kundenintegration
25
Lieferantenmanagement
25
Supplier relationship management
25
Social Web
24
Social web
24
Brand management
22
Markenführung
22
Betriebliche Wertschöpfung
21
Value creation
21
Brand image
20
Markenimage
20
Marketing management
19
Marketingmanagement
19
Customer value
15
Einzelhandel
15
Kundenwert
15
Retail trade
15
Beschwerdemanagement
14
Complaint management
14
Confidence
14
Vertrauen
14
Internet marketing
13
Online-Marketing
13
Dienstleistungssektor
12
Online retailing
12
Online-Handel
12
Service industry
12
Satisfaction
11
E-commerce
10
Electronic Commerce
10
Customer service
9
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Article
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English
67
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Le Nguyen Hau
2
Martín-Santana, Josefa D.
2
Melero-Polo, Iguácel
2
Pham Ngoc Thuy
2
Roy, Sanjit
2
Aa, Zanna van der
1
Abdullateef, Aliyu Olayemi
1
Ahmad, Bilal
1
Ahn, Jinwoo
1
Akbar, Muhammad Imad Ud Din
1
Alan, Alev Kocak
1
Amawate, Vibhas
1
Apostolos, Giovanis
1
Back, Ki-Joon
1
Balaji, M. S.
1
Bali, Zsofia
1
Banerjee, Shubhomoy
1
Banik, Shanta
1
Baumann, Chris
1
Beerli, Asunción
1
Bideh, Alireza Ziaei
1
Bloemer, Johanna M.
1
Boisvert, Jean
1
Cambra-Fierro, Jesus
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
Chatterjee, Ravi
1
Chatterjee, Swagato
1
Chen, Ja-Shen
1
Chen, WeiWei
1
Chen, Yuan
1
Cheng, Lai-yu
1
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1
Chiu, Pei-Chun
1
Costers, Annelies
1
Davoud Nikbin
1
Deb, Madhurima
1
Di Mascio, Rita
1
Diaz-Meneses, Gonzalo
1
Diwan, Saloni Pawan
1
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Journal of strategic marketing
Service business
Journal of retailing and consumer services
206
Journal of business research : JBR
102
International journal of hospitality management
96
The journal of services marketing
60
Journal of hospitality marketing & management
46
Journal of travel and tourism marketing
43
Tourism management : research, policies, practice
36
The service industries journal
35
International journal of contemporary hospitality management
33
Asia Pacific journal of marketing and logistics
30
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Services marketing quarterly
26
Total quality management & business excellence
24
Journal of service management
22
The TQM journal : the international review of organizational improvement
21
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
21
Industrial marketing management : the international journal for industrial and high-tech firms
20
Journal of hospitality and tourism insights
20
The journal of business & industrial marketing
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
18
Journal of service research
18
Tourism management perspectives : TMP
18
SpringerLink / Bücher
17
The international journal of bank marketing : IJBM
17
International journal of business excellence : IJBEX
16
International journal of quality and service sciences
16
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
16
Journal of the Academy of Marketing Science
16
Journal of service research : JSR
15
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
15
Psychology & marketing
15
The international review of retail, distribution and consumer research
15
European journal of marketing
14
Journal of Islamic marketing
14
Journal of air transport management
14
Marketing intelligence & planning
14
International journal of bank marketing
13
International journal of e-business research : an official publication of the Information Resources Management Association
13
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ECONIS (ZBW)
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1
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
2
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
3
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
4
Consumers' propensity for rollover service contracts : the influences of perceived value, convenience and trust on service loyalty
Wilkins, Stephen
;
Hazzam, Joe
;
Megicks, Phil
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 516-531
Persistent link: https://www.econbiz.de/10014304907
Saved in:
5
Validating a multidimensional perspective of relationship marketing on brand attachment, customer loyalty and purchase intentions : a serial mediation model
Ahmad, Bilal
;
Akbar, Muhammad Imad Ud Din
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 669-692
Persistent link: https://www.econbiz.de/10014304946
Saved in:
6
Customers' relationship maintenance and loyalty intentions after a brand transgression : a moderated mediation approach
Banerjee, Shubhomoy
;
Ratnakaram, Sunitha
;
Lohan, Amanish
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 693-717
Persistent link: https://www.econbiz.de/10014304951
Saved in:
7
Consumer retention through phygital experience in omnichannel retailing : role of consumer empowerment and satisfaction
Mishra, Sita
;
Malhotra, Gunjan
;
Chatterjee, Ravi
; …
- In:
Journal of strategic marketing
31
(
2023
)
4
,
pp. 749-766
Persistent link: https://www.econbiz.de/10014304964
Saved in:
8
Exploring the effects of status demotion in hierarchical loyalty programs
Banik, Shanta
- In:
Journal of strategic marketing
31
(
2023
)
5
,
pp. 1087-1106
Persistent link: https://www.econbiz.de/10014305081
Saved in:
9
Blame and service recovery strategies in lateral exchange markets
Ketron, Seth
;
Mai, Enping
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10013170039
Saved in:
10
Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
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