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source:"econis"
~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"International journal of services, economics and management"
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Search: subject_exact:"Servicequalität"
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Dienstleistungsqualität
241
Service quality
241
Customer satisfaction
136
Kundenzufriedenheit
136
Quality management
81
Qualitätsmanagement
81
Consumer behaviour
66
Konsumentenverhalten
66
Beziehungsmarketing
59
Relationship marketing
59
service quality
46
customer satisfaction
26
Hospital
22
Krankenhaus
22
Product quality
22
Produktqualität
22
Structural equation model
20
Strukturgleichungsmodell
20
Customer service
18
Gesundheitsversorgung
18
Health care
18
Kundenservice
18
Bank
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India
16
Indien
16
Gesundheitswesen
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Health care system
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Malaysia
15
Measurement
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Messung
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SERVQUAL
13
quality
13
AHP approach
12
AHP-Verfahren
12
Confidence
12
Fuzzy sets
12
Fuzzy-Set-Theorie
12
Vertrauen
12
Hotel industry
11
Hotellerie
11
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Article
237
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Article in journal
241
Aufsatz in Zeitschrift
241
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4
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4
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4
Sammelwerk
4
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English
241
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Shahin, Arash
10
Shirouyehzad, Hadi
4
Adil, Mohd
3
Akhtar, Nadeem
3
Akroush, Mamoun N.
3
Al-Hawary, Sulieman Ibraheem Shelash
3
Ha Thu Nguyen
3
Sweis, Rateb J.
3
Abdul Rahman
2
Aghdaie, Fathollah Amiri
2
Ahmad, Bilal
2
Ahmed, Gouher
2
Anh Thi Tu Le
2
Arabzad, S. Mohammad
2
Boon-Cheong Chew
2
Cham Tat Huei
2
Fatima, Johra Kayeser
2
Golrizgashti, Seyedehfatemeh
2
Herrera, Roberto
2
Janatyan, Nasibeh
2
Jebarajakirthy, Charles
2
Kallurkar, S. P.
2
Khan, M. S.
2
Kwarteng, Albert Justice
2
Lay Hong Tan
2
Lee, Dae Hui
2
Mahapatra, Siba Sankar
2
Mohanty, R. P.
2
Nasir, Mohd
2
Norzalita Abd Aziz
2
Prakash, Anand
2
Quach, Sara
2
Razzaque, Mohammed Abdur
2
Skordoulis, Michalis
2
Syaiful-Rizal Hamid
2
Thaichon, Paramaporn
2
Thaichon, Park
2
Wong, Ho Yin
2
AR, Ilker Murat
1
Abdullah, Nor Asiah
1
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Asia Pacific journal of marketing and logistics
International journal of productivity and quality management : IJPQM
International journal of services, economics and management
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
292
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
109
Service business
107
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
91
Discussion paper series / IZA
90
Economics of education review
82
Managing service quality : MSQ ; an international journal
76
Journal of health economics
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Managerial auditing journal
67
International journal of auditing : IJA
66
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
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1
Smart services' quality scale
Adel, Riham
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 429-446
Persistent link: https://www.econbiz.de/10013257161
Saved in:
2
Systematic investigation of the logistics service quality of cross-border e-commerce : a mixed-methods perspective
Zhang, Yu
;
Yuan, Yafen
;
Su, Jiafu
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10014486759
Saved in:
3
Factors influencing the adoption of mobile app during the COVID-19 pandemic
Lee, Tag
;
Wong, Amy
- In:
International journal of services, economics and management
14
(
2023
)
4
,
pp. 376-395
Persistent link: https://www.econbiz.de/10014430136
Saved in:
4
The effect of robot anthropomorphism on revisit intentions after service failure : a moderated serial mediation model
Cui, Jinsheng
;
Zhong, Jianan
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2621-2644
Persistent link: https://www.econbiz.de/10014430271
Saved in:
5
Does polychronicity among sales employees develop B2B service recovery? : a dual assessment through ambidextrous leadership
Ahmad, Bilal
;
Yuan, Jingbo
;
Akhtar, Nadeem
;
Waheed, Abdul
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2785-2807
Persistent link: https://www.econbiz.de/10014430285
Saved in:
6
Six sigma-oriented methodology for multivariate capability analysis to measure service quality in virtual education environments
Barreto, Rister
;
Herrera, Roberto
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 431-463
Persistent link: https://www.econbiz.de/10014364095
Saved in:
7
Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Truong Trong Hoang
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
Saved in:
8
Business sustainability for small coffee shops : the role of leader and quality
Najib, Mukhamad
;
Fahma, Farah
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 536-553
Persistent link: https://www.econbiz.de/10014364130
Saved in:
9
Quality management : history, evolution and aspects
Ferreira, Angélica Luize Cardoso
;
Lustosa, Isadora Alves
; …
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 554-566
Persistent link: https://www.econbiz.de/10014364134
Saved in:
10
Convergence of quality and productivity in start-up enterprises : analysis of divergent value perspectives
Rajagopal
;
Rajagopal, Ananya
- In:
International journal of productivity and quality …
40
(
2023
)
1
,
pp. 55-79
Persistent link: https://www.econbiz.de/10014364199
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