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source:"econis"
~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"International journal of services, economics and management"
~subject:"Measurement"
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Search: subject_exact:"Servicequalität"
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Measurement
Dienstleistungsqualität
179
Service quality
179
Customer satisfaction
91
Kundenzufriedenheit
91
Quality management
76
Qualitätsmanagement
76
service quality
46
Beziehungsmarketing
37
Relationship marketing
37
Consumer behaviour
35
Konsumentenverhalten
35
customer satisfaction
26
Hospital
21
Krankenhaus
21
Gesundheitsversorgung
17
Health care
17
Product quality
17
Produktqualität
17
Gesundheitswesen
15
Health care system
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Messung
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Bank
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India
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Indien
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SERVQUAL
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Structural equation model
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Strukturgleichungsmodell
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quality
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AHP approach
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AHP-Verfahren
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Customer service
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Fuzzy sets
12
Fuzzy-Set-Theorie
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Kundenservice
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Malaysia
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Jordan
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Jordanien
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Shahin, Arash
3
Herrera, Roberto
2
Abedi, Saeed
1
Akasheh, Sajad
1
Apornak, Arash
1
Bang, Nguyen
1
Barabino, Benedetto
1
Barreto, Rister
1
Dash, Manoj Kumar
1
Deiana, Eusebio
1
Farshianabbasi, Kimia
1
Fontalvo-Herrera, Tomás José
1
Ganguli, Shirshendu
1
Golrizgashti, Seyedehfatemeh
1
Gotcher, Don
1
Ha Thu Nguyen
1
Hejaz, Amir Razavi
1
Herrera-de-la-Barrera, Jasmin
1
Iglesias-Navas, Maria Auxiliadora
1
Iniyan, S.
1
Janatyan, Nasibeh
1
Jernick, G. Arun
1
Kamali, Ahmad
1
Khan, M. S.
1
Kim, Seung-Hwan
1
Kumar, Sanjeev
1
Lassar, Walfried M.
1
Mahapatra, Siba Sankar
1
Mozzoni, Sara
1
Narvaez-Zuñiga, Claudio Romano
1
Pan, Ruei-Bin
1
Pulido-Rojano, Alexander
1
Ranjbar, Mohammad Javad
1
Roy, Sanjit
1
Suganthi, L.
1
Tsai, Yao-Te
1
Weng, Shao-Jen
1
Wu, Tai-Hsi
1
Yu, Xiaoyu
1
Zambrano, Jesús
1
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International journal of productivity and quality management : IJPQM
International journal of services, economics and management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
20
Total quality management & business excellence
10
International journal of hospitality management
8
International journal of services and operations management
8
Journal of business research : JBR
8
The service industries journal
8
Journal of retailing and consumer services
7
Quality management journal : QMJ
6
Tourism management : research, policies, practice
6
Economics of education review
5
International journal of contemporary hospitality management
5
Journal of air transport management
5
The TQM journal : the international review of organizational improvement
5
The journal of services marketing
5
Journal of service management
4
NBER Working Paper
4
Working paper / National Bureau of Economic Research, Inc.
4
Health economics
3
IZA Discussion Paper
3
International journal of business and globalisation : IJBG
3
International journal of business excellence
3
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
3
International journal of quality & reliability management
3
International journal of quality and service sciences
3
Journal of hospital marketing & public relations
3
Journal of marketing management : MM
3
Journal of retailing
3
Journal of travel and tourism marketing
3
Managing service quality : MSQ ; an international journal
3
Metamorphosis : a journal of management research
3
NBER working paper series
3
The American economic review
3
The international journal of logistics management
3
Tourism analysis : an interdisciplinary tourism & hospitality journal
3
Amfiteatru economic : an economic and business research periodical
2
Decision
2
Electronic commerce research
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
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ECONIS (ZBW)
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1
Six sigma-oriented methodology for multivariate capability analysis to measure service quality in virtual education environments
Barreto, Rister
;
Herrera, Roberto
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 431-463
Persistent link: https://www.econbiz.de/10014364095
Saved in:
2
Three-phase method to assess the logistics service using Six Sigma metrics, Hotelling's T-square control chart and a principal component capacity indicator
Fontalvo-Herrera, Tomás José
;
Herrera, Roberto
; …
- In:
International journal of productivity and quality …
35
(
2022
)
1
,
pp. 17-39
Persistent link: https://www.econbiz.de/10013093181
Saved in:
3
Design and validity of a holistic scale for service-quality self-assessments : a case study in service companies
Herrera-de-la-Barrera, Jasmin
;
Narvaez-Zuñiga, Claudio …
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 494-516
Persistent link: https://www.econbiz.de/10013257181
Saved in:
4
Exploring service quality combining Kano model and importance-performance analysis : customer satisfaction of luxury housing service management
Wu, Tai-Hsi
;
Weng, Shao-Jen
;
Pan, Ruei-Bin
;
Kim, Seung-Hwan
- In:
International journal of services, economics and management
11
(
2020
)
1
,
pp. 71-95
Persistent link: https://www.econbiz.de/10012256818
Saved in:
5
Assessing after-sales services quality : integrated SERVQUAL and fuzzy Kano's model
Golrizgashti, Seyedehfatemeh
;
Hejaz, Amir Razavi
; …
- In:
International journal of services, economics and management
11
(
2020
)
2
,
pp. 137-166
Persistent link: https://www.econbiz.de/10012285568
Saved in:
6
An application of the Kano model and retail service quality scale to Vietnamese supermarkets
Ha Thu Nguyen
- In:
International journal of productivity and quality …
31
(
2020
)
2
,
pp. 189-206
Persistent link: https://www.econbiz.de/10012516275
Saved in:
7
Development and validation of multi-dimensional wind turbine service quality scale for measuring operations and maintenance service quality in wind energy sector
Jernick, G. Arun
;
Suganthi, L.
;
Iniyan, S.
- In:
International journal of productivity and quality …
23
(
2018
)
1
,
pp. 31-54
Persistent link: https://www.econbiz.de/10011861033
Saved in:
8
Customer satisfaction measurement using SERVQUAL model, integration Kano and QFD approach in an educational institution
Apornak, Arash
- In:
International journal of productivity and quality …
21
(
2017
)
1
,
pp. 129-141
Persistent link: https://www.econbiz.de/10011748585
Saved in:
9
TRIZ and the Kano model : proposing an integrated approach for improving product quality according to customer needs
Shahin, Arash
;
Abedi, Saeed
;
Ranjbar, Mohammad Javad
; …
- In:
International journal of productivity and quality …
20
(
2017
)
3
,
pp. 392-404
Persistent link: https://www.econbiz.de/10011751097
Saved in:
10
Classifying customer requirements using Kano model and Kano map : the case of hospital services
Shahin, Arash
;
Akasheh, Sajad
- In:
International journal of productivity and quality …
21
(
2017
)
4
,
pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
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