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source:"econis"
~isPartOf:"International journal of services, economics and management"
~isPartOf:"Journal of hospitality marketing & management"
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Search: subject_exact:"Servicequalität"
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Dienstleistungsqualität
211
Service quality
211
Customer satisfaction
140
Kundenzufriedenheit
140
Consumer behaviour
102
Konsumentenverhalten
102
Beziehungsmarketing
73
Relationship marketing
73
Hotel industry
53
Hotellerie
53
Gastronomie
35
Restaurant industry
35
service quality
34
Beschwerdemanagement
27
Complaint management
27
customer satisfaction
24
Customer service
22
Kundenservice
22
Hospital
21
Krankenhaus
21
Quality management
19
Qualitätsmanagement
19
Hospitality industry
18
Gastgewerbe
17
Emotion
15
customer loyalty
15
Viral marketing
14
Virales Marketing
14
satisfaction
14
service failure
14
Confidence
10
Mobile communications
10
Mobilkommunikation
10
Vertrauen
10
hospitality
10
loyalty
10
service recovery
10
Brand image
9
Brand management
9
China
9
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120
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207
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4
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211
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211
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4
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4
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1
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211
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Akroush, Mamoun N.
3
Cham Tat Huei
3
Goh, Ben
3
Jin, Naehyun Paul
3
Li, Minglong
3
Line, Nathaniel D.
3
Mattila, Anna S.
3
Prentice, Catherine
3
Sparks, Beverley
3
Wilkins, Hugh
3
Abdul Rahman
2
Amin, Muslim
2
Assaker, Guy
2
Bai, Billy
2
Bowden, Jana
2
Chuah, Stephanie Hui-wen
2
Cobanoglu, Cihan
2
Eugene Cheng-xi Aw
2
Fan, Alei
2
Gil Saura, Irene
2
Grobelna, Aleksandra
2
Gursoy, Dogan
2
Han, Heesup
2
Herington, Carmel
2
Hsu, Cathy H. C.
2
Huffman, Lynn
2
Khoo-Lattimore, Catheryn
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Kim, Kyungmin
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Kim, Peter Beomcheol
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Koc, Erdogan
2
Lee, Seonjeong
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Miao, Li
2
Norzalita Abd Aziz
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O'Connor, Peter
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Prayag, Girish
2
Qiu, Hailian
2
Qu, Hailin
2
Ro, Heejung
2
Severt, Denver E.
2
Torres, Edwin N.
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International journal of services, economics and management
Journal of hospitality marketing & management
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
291
Journal of business research : JBR
246
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
125
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
109
Service business
107
International journal of productivity and quality management : IJPQM
104
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
90
Discussion paper series / IZA
88
Economics of education review
79
Managing service quality : MSQ ; an international journal
76
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
The international journal of bank marketing : IJBM
58
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1
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
2
Who's asking? : social platform and research sponsors' identity biases in guests' hospitality experience-reviews : a case study of Spanish hotels
Woodside, Arch G.
;
Bernal, Pedro Mir
;
Garraza, Teresa Sabada
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 233-250
Persistent link: https://www.econbiz.de/10014511803
Saved in:
3
Factors influencing the adoption of mobile app during the COVID-19 pandemic
Lee, Tag
;
Wong, Amy
- In:
International journal of services, economics and management
14
(
2023
)
4
,
pp. 376-395
Persistent link: https://www.econbiz.de/10014430136
Saved in:
4
Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora
;
Laškarin Ažić, Marina
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
Saved in:
5
Effect of situational factors (control, convenience, time pressure, and order complexity) on customers' self-service technology choices
Kim, Minjung
;
Kim, Yejin
;
Lee, Gyumin
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 649-669
Persistent link: https://www.econbiz.de/10014319786
Saved in:
6
Determinants of customer loyalty to online food service delivery : evidence from Indonesia, Taiwan, and New Zealand
Rombach, Meike
;
Kartikasari, Ani
;
Dean, David L.
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 818-842
Persistent link: https://www.econbiz.de/10014319800
Saved in:
7
Antecedents of proactive customer service performance in hospitality : a meta-analysis
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 505-529
Persistent link: https://www.econbiz.de/10014281028
Saved in:
8
Customer satisfaction, behavioural and pay more intentions : a study on Indian Dhabas (roadside full-service restaurants)
Kumar, Pankaj
;
Ahlawat, Pardeep K.
;
Kumar, Parveen
; …
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10014311176
Saved in:
9
Influence of personalisation and hedonic motivation on repurchase intention : the mediating role of customer experience and loyalty
Bakhshandeh, Ghasem
;
Sharifi, Sajad
;
Rezaei, Sayed Mohammad
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 42-57
Persistent link: https://www.econbiz.de/10014311179
Saved in:
10
Requirements analysis of customer service recovery system in hospitality industry using fuzzy DEMATEL and ANP
Saghih, Amir Mohammad Fakoor
;
Bidokhti, Bahare Sabzevari
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 108-132
Persistent link: https://www.econbiz.de/10014311183
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