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source:"econis"
~subject:"Kundenzufriedenheit"
~subject:"Personalmanagement"
~type_genre:"Non-commercial literature"
~type_genre:"Textbook"
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ECONIS (ZBW)
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Is courtesy enough? : solidarity in call center interactions
Clark, Colin
;
Rogers, Priscilla
;
Murfett, Ulrike
;
Ang, Soon
-
2008
Persistent link: https://www.econbiz.de/10003744640
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2
Service management and employment systems in U.S. and Indian call centers
Batt, Rosemary L.
(
contributor
); …
-
2005
Persistent link: https://www.econbiz.de/10003279767
Saved in:
3
Callcenter : Unternehmensstrategien und Arbeitssysteme aus markt- und ressourcenbasierter Sicht
Hild, Paul
;
Beck, Jennifer
-
2002
Persistent link: https://www.econbiz.de/10001689691
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4
E-Business im Personalwesen : Instrument zu einer verbesserten Mitarbeiterorientierung?
Ising, Alexander
-
2001
Persistent link: https://www.econbiz.de/10001545859
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5
Call Center - Entwicklungsstand und Perspektiven : eine Literaturanalyse
Bittner, Susanne
(
contributor
)
-
2000
Persistent link: https://www.econbiz.de/10001499952
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