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subject:"Air transport"
~person:"Beise-Zee, Rian"
~subject:"Event sector"
~subject:"Geschäftsreisen"
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Air transport
Event sector
Geschäftsreisen
Business travel
2
Consumer behaviour
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Customer satisfaction
2
Dienstleistungsqualität
2
Emotion
2
Konsumentenverhalten
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Kundenzufriedenheit
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Service quality
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Arbeitsleistung
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Dienstleistungsmanagement
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Taiwan
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emotion and loyalty
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preconsumption affect
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service encounter
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Beise-Zee, Rian
Axiom Press, Inc
20
Hovhannisyan, Nune
9
Keller, Wolfgang
9
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5
Cai, Hongbin
5
Fang, Hanming
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Kulendran, Nada
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Romans, Margo
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Sauermann, Jan
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Tani, Massimiliano
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Xu, Lixin Colin
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Mäkelä, Liisa
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Wilson, Kenneth
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Bari, Muhammad Waseem
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Beaverstock, Jonathan V.
3
Chen, Hsiangting Shatina
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Fereidouni, Hassan Gholipour
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Fischlmayr, Iris C.
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Holma, Anne-Maria
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Kinnunen, Ulla
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Shaheen, Sadia
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Suutari, Vesa
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Witt, Stephen F.
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Behzad Foroughi
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Bergbom, Barbara
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Dowrick, Steve
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Journal of hospitality marketing & management
1
Managing service quality : MSQ ; an international journal
1
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ECONIS (ZBW)
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Service responses to emotional states of business customers
Wang, Yi-chieh
;
Beise-Zee, Rian
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
1
,
pp. 43-61
Persistent link: https://www.econbiz.de/10009770752
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2
Preencounter affective states of business travelers and service responses
Wang, Yi-chieh
;
Beise-Zee, Rian
- In:
Journal of hospitality marketing & management
22
(
2013
)
5/6
,
pp. 634-655
Persistent link: https://www.econbiz.de/10010127344
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