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subject:"Arbeitsverhalten"
~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Journal of service research : JSR"
~subject:"Business ethics"
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Arbeitsverhalten
Business ethics
Salespeople
20
Verkaufspersonal
20
Beziehungsmarketing
12
Relationship marketing
12
Dienstleistungsqualität
8
Service quality
8
Customer satisfaction
7
Kundenzufriedenheit
7
Selling
7
Verkauf
7
frontline employees
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Customer service
6
Kundenservice
6
Work behaviour
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Beschwerdemanagement
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Consumer behaviour
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Konsumentenverhalten
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Arbeitszufriedenheit
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Dienstleistungsmarketing
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Dienstleistungssektor
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Führungsstil
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Job satisfaction
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Leadership style
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Arbeitskräfte
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B-to-B-Marketing
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Dienstleistung
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India
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Indien
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Service recovery performance
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Services
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Ahmad, Bilal
2
Akhtar, Nadeem
2
Akbar, Muhammad Imad Ud Din
1
Arnold, Todd J.
1
Black, William C.
1
Bock, Dora E.
1
Brady, Michael K.
1
Folse, Judith Anne Garretson
1
Hopkins, Lucas M.
1
Liu, Da
1
Pugh, Harrison B.
1
Tomczak, Torsten
1
Waheed, Abdul
1
Walter, Benjamin von
1
Wentzel, Daniel
1
Yoo, Jaewon
1
Yuan, Jingbo
1
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Asia Pacific journal of marketing and logistics
Journal of service research : JSR
The journal of personal selling & sales management : JPSSM
24
Industrial marketing management : the international journal for industrial and high-tech firms
14
Journal of business ethics : JOBE
14
Journal of business research : JBR
14
Journal of retailing and consumer services
8
The journal of business & industrial marketing
8
Journal of business-to-business marketing
5
International journal of hospitality management
4
Journal of marketing
4
Journal of retailing
4
Journal of service research
4
Journal of the Academy of Marketing Science
4
Journal of business ethics : JBE
3
Journal of personal selling & sales management : JPSSM
3
Psychology & marketing
3
The service industries journal
3
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
2
European journal of marketing : EJM
2
International journal of bank marketing
2
International journal of commerce and management
2
International journal of contemporary hospitality management
2
Journal of managerial issues : JMI
2
Journal of marketing education : JME
2
Journal of marketing theory and practice
2
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
2
Marketing intelligence & planning
2
Service business
2
The international journal of bank marketing : IJBM
2
The international journal of human resource management
2
Tourism management : research, policies, practice
2
(Dis)honesty in management : manifestations and consequences
1
Academia : revista Latinoamericana de administración
1
Academy of Management journal : AMJ
1
Analele Universitătii Dunărea de Jos Galaţi
1
Asian journal of business ethics : AJBE
1
Australasian marketing journal
1
Boukis, A., Koritos, C., Daunt, K. L., & Papastathopoulos, A. (2020). Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style. Tourism Management
1
Business ethics and leadership : BEL
1
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ECONIS (ZBW)
6
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1
Does polychronicity among sales employees develop B2B service recovery? : a dual assessment through ambidextrous leadership
Ahmad, Bilal
;
Yuan, Jingbo
;
Akhtar, Nadeem
;
Waheed, Abdul
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2785-2807
Persistent link: https://www.econbiz.de/10014430285
Saved in:
2
Identifying aggressive versus ethical sales supervision in B2B service recovery : a multilevel perspective
Ahmad, Bilal
;
Liu, Da
;
Akhtar, Nadeem
;
Akbar, Muhammad …
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2331-2349
Persistent link: https://www.econbiz.de/10013553003
Saved in:
3
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
4
Frontline employee customer-oriented attitude in the presence of job demands and resources : the influence upon deep and surface acting
Yoo, Jaewon
;
Arnold, Todd J.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 102-117
Persistent link: https://www.econbiz.de/10011433187
Saved in:
5
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.
;
Folse, Judith Anne Garretson
;
Black, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
Saved in:
6
Securing frontline employee support after an ethical scandal : the moderating impact of response strategies
Walter, Benjamin von
;
Wentzel, Daniel
;
Tomczak, Torsten
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 417-432
Persistent link: https://www.econbiz.de/10011606978
Saved in:
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