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subject:"Arbeitsverhalten"
~isPartOf:"Journal of managerial issues : JMI"
~isPartOf:"Journal of service research : JSR"
~subject:"Business ethics"
~subject:"United States"
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Arbeitsverhalten
Business ethics
United States
Salespeople
21
Verkaufspersonal
21
Beziehungsmarketing
11
Relationship marketing
11
frontline employees
7
Customer satisfaction
6
Customer service
6
Kundenservice
6
Kundenzufriedenheit
6
Work behaviour
6
Dienstleistungsqualität
5
Service quality
5
Arbeitszufriedenheit
4
Emotion
4
Job satisfaction
4
USA
4
Consumer behaviour
3
Dienstleistungsmarketing
3
Dienstleistungssektor
3
Konsumentenverhalten
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Service industry
3
Services marketing
3
Arbeitskräfte
2
Beschwerdemanagement
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Complaint management
2
Creativity
2
Dienstleistung
2
Führungsstil
2
Kreativität
2
Leadership style
2
Selling
2
Services
2
Verkauf
2
Workforce
2
Agency theory
1
Automotive industry
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B-to-B-Marketing
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9
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Altman, Daniel
1
Amyx, Douglas
1
Arnold, Todd J.
1
Black, William C.
1
Bock, Dora E.
1
Brady, Michael K.
1
Brown, Barron W.
1
Folse, Judith Anne Garretson
1
Gilley, Ann
1
Gremler, Dwayne D.
1
Grewal, Dhruv
1
Hall, Ashley
1
Holt, Spencer
1
Hopkins, Lucas M.
1
Huang, Ming-Hui
1
Inyang, Aniefre Eddie
1
Iyer, Bala
1
Jarrell, Larry
1
Locander, David A.
1
Locander, Jennifer A.
1
Locander, William B.
1
Parasuraman, A.
1
Pugh, Harrison B.
1
Rafaeli, Anat
1
Ruyter, Ko de
1
Tomczak, Torsten
1
Walter, Benjamin von
1
Wentzel, Daniel
1
Yoo, Jaewon
1
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Journal of managerial issues : JMI
Journal of service research : JSR
The journal of personal selling & sales management : JPSSM
51
Industrial marketing management : the international journal for industrial and high-tech firms
23
Journal of business research : JBR
18
The journal of business & industrial marketing
15
Journal of business ethics : JOBE
14
Journal of retailing and consumer services
11
Journal of marketing
8
Journal of business-to-business marketing
6
Journal of marketing theory and practice
6
Journal of marketing theory and practice : JMTP
6
Journal of personal selling & sales management
5
Journal of retailing
5
Journal of service research
5
American journal of business : applying research to practice ; AJB
4
European journal of marketing : EJM
4
International journal of hospitality management
4
Journal of marketing education : JME
4
Journal of the Academy of Marketing Science
4
Psychology & marketing
4
International journal of retail & distribution management
3
Journal of business ethics : JBE
3
Journal of marketing channels : ... distribution systems, strategy, and management
3
The international journal of human resource management
3
The service industries journal
3
Academy of Management journal : AMJ
2
Asia Pacific journal of marketing and logistics
2
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
2
Cases on human performance improvement technologies
2
Harvard business review : HBR
2
Harvard-Business-Manager : das Wissen der Besten
2
Human performance
2
International journal of bank marketing
2
International journal of commerce and management
2
International journal of contemporary hospitality management
2
Journal of education for business
2
Journal of financial services marketing : JFSM
2
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
2
Journal of strategic marketing
2
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ECONIS (ZBW)
9
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1
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9
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9
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date (oldest first)
1
Examining the antecedents and outcomes of salesperson bottom line mentality and Lone Wolf Tendencies
Brown, Barron W.
;
Locander, David A.
;
Locander, Jennifer A.
- In:
Journal of managerial issues : JMI
35
(
2023
)
1
,
pp. 48-72
Persistent link: https://www.econbiz.de/10014248592
Saved in:
2
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
3
Essential components of leadership development programs
Holt, Spencer
;
Hall, Ashley
;
Gilley, Ann
- In:
Journal of managerial issues : JMI
30
(
2018
)
2
,
pp. 214-229
Persistent link: https://www.econbiz.de/10011936798
Saved in:
4
The future of frontline research : invited commentaries
Rafaeli, Anat
;
Altman, Daniel
;
Gremler, Dwayne D.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 91-99
Persistent link: https://www.econbiz.de/10011648268
Saved in:
5
Frontline employee customer-oriented attitude in the presence of job demands and resources : the influence upon deep and surface acting
Yoo, Jaewon
;
Arnold, Todd J.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 102-117
Persistent link: https://www.econbiz.de/10011433187
Saved in:
6
Securing frontline employee support after an ethical scandal : the moderating impact of response strategies
Walter, Benjamin von
;
Wentzel, Daniel
;
Tomczak, Torsten
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 417-432
Persistent link: https://www.econbiz.de/10011606978
Saved in:
7
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.
;
Folse, Judith Anne Garretson
;
Black, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
Saved in:
8
The influence of salesperson depression, low performance, and emotional exhaustion on negative organizational deviance
Amyx, Douglas
;
Jarrell, Larry
- In:
Journal of managerial issues : JMI
28
(
2016
)
3/4
,
pp. 127-144
Persistent link: https://www.econbiz.de/10011592967
Saved in:
9
The buffering effects of salesperson service behaviors on customer loyalty after service failure and recovery
Inyang, Aniefre Eddie
- In:
Journal of managerial issues : JMI
27
(
2015
)
1/4
,
pp. 102-119
Persistent link: https://www.econbiz.de/10011430594
Saved in:
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