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subject:"Arbeitsverhalten"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"Journal of strategic marketing"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"United States"
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Search: subject_exact:"Verkaufsleiter"
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Arbeitsverhalten
United States
Salespeople
86
Verkaufspersonal
86
Beziehungsmarketing
32
Relationship marketing
32
Selling
29
Verkauf
29
Customer satisfaction
14
Kundenzufriedenheit
14
Consumer behaviour
12
Konsumentenverhalten
12
B-to-B-Marketing
10
Business-to-business marketing
10
Dienstleistungsqualität
10
Service quality
10
Work behaviour
9
Customer service
8
Kundenservice
8
Sales management
8
frontline employees
8
Arbeitsgruppe
7
Leistungsmotivation
7
Lieferantenmanagement
7
Motivation
7
Personal selling
7
Supplier relationship management
7
Team
7
Work motivation
7
Employee retention
6
Führungsstil
6
Leadership style
6
Mitarbeiterbindung
6
Salesperson performance
6
Arbeitsleistung
5
Arbeitszufriedenheit
5
Artificial Intelligence
5
Artificial intelligence
5
Erfolgsfaktor
5
Firm performance
5
Führungskräfte
5
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8
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Article
11
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Article in journal
11
Aufsatz in Zeitschrift
11
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English
11
Author
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Miao, C. Fred
2
Altman, Daniel
1
Arnold, Todd J.
1
Black, William C.
1
Bock, Dora E.
1
Brady, Michael K.
1
Evans, Kenneth R.
1
Ferdous, Ahmed Shahriar
1
Folse, Judith Anne Garretson
1
Gillespie, Erin Adamson
1
Gremler, Dwayne D.
1
Grewal, Dhruv
1
Hollenbeck, John R.
1
Hopkins, Lucas M.
1
Huang, Ming-Hui
1
Hughes, Douglas E.
1
Iyer, Bala
1
Lam, Son K.
1
Malshe, Avinash
1
Noble, Stephanie M.
1
Parasuraman, A.
1
Polonsky, Michael J.
1
Pugh, Harrison B.
1
Rafaeli, Anat
1
Ruyter, Ko de
1
Schrock, Wyatt A.
1
Tomczak, Torsten
1
Voorhees, Clay
1
Walter, Benjamin von
1
Wang, Guangping
1
Wentzel, Daniel
1
Yoo, Jaewon
1
Zhao, Yanhui
1
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Journal of service research : JSR
Journal of strategic marketing
Journal of the Academy of Marketing Science
The journal of personal selling & sales management : JPSSM
44
Industrial marketing management : the international journal for industrial and high-tech firms
22
Journal of business research : JBR
13
Journal of retailing and consumer services
11
The journal of business & industrial marketing
11
Journal of marketing
8
Journal of business ethics : JOBE
7
Journal of marketing theory and practice
6
Journal of marketing theory and practice : JMTP
5
Journal of retailing
5
American journal of business : applying research to practice ; AJB
4
International journal of hospitality management
4
Journal of managerial issues : JMI
4
Journal of personal selling & sales management : JPSSM
4
Journal of service research
4
Psychology & marketing
4
European journal of marketing : EJM
3
International journal of retail & distribution management
3
Journal of business-to-business marketing
3
Journal of marketing channels : ... distribution systems, strategy, and management
3
The international journal of human resource management
3
Academy of Management journal : AMJ
2
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
2
Cases on human performance improvement technologies
2
Harvard business review : HBR
2
Harvard-Business-Manager : das Wissen der Besten
2
Human performance
2
International journal of bank marketing
2
International journal of contemporary hospitality management
2
Journal of education for business
2
Journal of financial services marketing : JFSM
2
Journal of marketing education : JME
2
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
2
Marketing intelligence & planning
2
Service business
2
The international journal of bank marketing : IJBM
2
The journal of product innovation management : an international publication of the Product Development & Management Association
2
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ECONIS (ZBW)
11
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11
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date (oldest first)
1
Self-oriented competitiveness in salespeople : sales management implications
Schrock, Wyatt A.
;
Hughes, Douglas E.
;
Zhao, Yanhui
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
6
,
pp. 1201-1221
Persistent link: https://www.econbiz.de/10012659718
Saved in:
2
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
3
The future of frontline research : invited commentaries
Rafaeli, Anat
;
Altman, Daniel
;
Gremler, Dwayne D.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 91-99
Persistent link: https://www.econbiz.de/10011648268
Saved in:
4
Effects of work-family interface conflicts on salesperson behaviors : a double-edged sword
Miao, C. Fred
;
Wang, Guangping
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
5
,
pp. 762-783
Persistent link: https://www.econbiz.de/10011772388
Saved in:
5
Frontline employee customer-oriented attitude in the presence of job demands and resources : the influence upon deep and surface acting
Yoo, Jaewon
;
Arnold, Todd J.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 102-117
Persistent link: https://www.econbiz.de/10011433187
Saved in:
6
Extrinsic versus intrinsic approaches to managing a multi-brand salesforce : when and how do they work?
Gillespie, Erin Adamson
;
Noble, Stephanie M.
;
Lam, Son K.
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
6
,
pp. 707-725
Persistent link: https://www.econbiz.de/10011614086
Saved in:
7
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.
;
Folse, Judith Anne Garretson
;
Black, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
Saved in:
8
Securing frontline employee support after an ethical scandal : the moderating impact of response strategies
Walter, Benjamin von
;
Wentzel, Daniel
;
Tomczak, Torsten
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 417-432
Persistent link: https://www.econbiz.de/10011606978
Saved in:
9
The impact of frontline employees' perceptions of internal marketing on employee outcomes
Ferdous, Ahmed Shahriar
;
Polonsky, Michael J.
- In:
Journal of strategic marketing
22
(
2014
)
4
,
pp. 300-315
Persistent link: https://www.econbiz.de/10010387315
Saved in:
10
The interactive effects of sales control systems on salesperson performance : a job demands-resources perspective
Miao, C. Fred
;
Evans, Kenneth R.
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
1
,
pp. 73-90
Persistent link: https://www.econbiz.de/10009719768
Saved in:
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