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subject:"Arbeitsverhalten"
~person:"Altinay, Levent"
~person:"Walsh, Gianfranco"
~subject:"Service quality"
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Arbeitsverhalten
Service quality
Emotion
14
Arbeitszufriedenheit
5
Job satisfaction
5
Cognition
4
Consumer behaviour
4
Kognition
4
Konsumentenverhalten
4
Work behaviour
4
Dienstleistungsqualität
3
Emotional intelligence
3
Intelligence
3
Intelligenz
3
Satisfaction
3
Stress
3
Work stress
3
Zufriedenheit
3
Arbeitskräfte
2
Arbeitspsychologie
2
Creativity
2
Customer satisfaction
2
Customer service
2
Deutschland
2
Emotional exhaustion
2
Emotions
2
Employee retention
2
Germany
2
Gesundheitsversorgung
2
Health care
2
Hospitableness
2
Hospital
2
Hospital costs
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Hospital financing
2
Hospitality in healthcare settings
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Krankenhaus
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Krankenhausfinanzierung
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Krankenhauskosten
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Altinay, Levent
Walsh, Gianfranco
Hur, Won-Moo
10
Grandey, Alicia
7
Groth, Markus
7
Vandenberghe, Christian
7
De Clercq, Dirk
6
Han, Heesup
6
Medler-Liraz, Hana
6
Spector, Paul E.
6
Fan, Xiucheng
5
Humphrey, Ronald H.
5
Ladhari, Riadh
5
McColl-Kennedy, Janet R.
5
Moon, Tae Won
5
Prentice, Catherine
5
Qu, Hailin
5
Rafaeli, Anat
5
Siddiqui, Danish Ahmed
5
Svensson, Göran
5
Vinh Van Thai
5
Du, Jiangang
4
Feng, Tianjun
4
Gouthier, Matthias H. J.
4
Guchait, Priyanko
4
Huan, Tzung-cheng
4
Härtel, Charmine E. J.
4
Koopman, Joel
4
Kwan, Ho Kwong
4
Liu, Yan
4
Miao, Li
4
Ren, Shuang
4
Scott, Brent A.
4
Seger-Guttmann, Tali
4
Slåtten, Terje
4
Surachartkumtonkun, Jiraporn
4
Vázquez Casielles, Rodolfo
4
Yam, Kai Chi
4
Allen, Joseph A.
3
Alnawas, Ibrahim
3
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International journal of hospitality management
2
British journal of management : BJM
1
European journal of marketing : EJM
1
Journal of hospitality marketing & management
1
Journal of service management
1
The journal of services marketing
1
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ECONIS (ZBW)
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1
Investigating a sequential mediation effect between unethical leadership and unethical pro-family behavior : testing moral awareness as a moderator
Nosrati, Saeid
;
Talebzadeh, Niusha
;
Ozturen, Ali
; …
- In:
Journal of hospitality marketing & management
33
(
2024
)
3
,
pp. 308-332
Persistent link: https://www.econbiz.de/10014511808
Saved in:
2
Reprint of: The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014334761
Saved in:
3
The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014310662
Saved in:
4
Emotional intelligence in front-line/back-office employee relationships
Kearney, Treasa
;
Walsh, Gianfranco
;
Barnett, Willy
; …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 185-199
Persistent link: https://www.econbiz.de/10011654735
Saved in:
5
Surface-acting outcomes among service employees with two jobs : investigating moderation and mediation effects
Walsh, Gianfranco
;
Dahling, Jason J.
;
Schaarschmidt, Mario
- In:
Journal of service management
27
(
2016
)
4
,
pp. 534-562
Persistent link: https://www.econbiz.de/10011563670
Saved in:
6
A dyadic model of customer orientation : mediation and moderation effects
Brach, Simon
;
Walsh, Gianfranco
;
Hennig-Thurau, Thorsten
; …
- In:
British journal of management : BJM
26
(
2015
)
2
,
pp. 292-309
Persistent link: https://www.econbiz.de/10011305602
Saved in:
7
Employee emotional labour and quitting intentions : moderating effects of gender and age
Walsh, Gianfranco
;
Bartikowski, Boris
- In:
European journal of marketing : EJM
47
(
2013
)
8
,
pp. 1213-1237
Persistent link: https://www.econbiz.de/10009786593
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