Surface-acting outcomes among service employees with two jobs : investigating moderation and mediation effects
Year of publication: |
2016
|
---|---|
Authors: | Walsh, Gianfranco ; Dahling, Jason J. ; Schaarschmidt, Mario ; Brach, Simon |
Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 27.2016, 4, p. 534-562
|
Subject: | Employees | Emotional exhaustion | Surface acting | Work | Dual employment | Organizational identification and commitment | Mitarbeiterbindung | Employee retention | Arbeitsverhalten | Work behaviour | Emotion | Arbeitskräfte | Workforce | Arbeitszufriedenheit | Job satisfaction | Stress | Work stress |
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