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subject:"Arbeitsverhalten"
~person:"Medler-Liraz, Hana"
~subject:"Service quality"
~subject:"Work behaviour"
~type_genre:"Article in journal"
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Arbeitsverhalten
Service quality
Work behaviour
Emotion
10
Customer service
5
Dienstleistungsqualität
5
Kundenservice
5
Consumer behaviour
4
Customer satisfaction
4
Führungsstil
4
Konsumentenverhalten
4
Kundenzufriedenheit
4
Leadership style
4
Emotional labor
3
Arbeitsbeziehungen
2
Arbeitszufriedenheit
2
Beschwerdemanagement
2
Beziehungsmarketing
2
Complaint management
2
Employment relations
2
Hospital
2
Job satisfaction
2
Krankenhaus
2
LMX
2
Leadership
2
Organizational behaviour
2
Personalführung
2
Rapport
2
Relationship marketing
2
Tipping behavior
2
Verhalten in Organisationen
2
emotional labor
2
Austauschtheorie
1
Bartenders
1
Brand management
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Call centre
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Callcenter
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Codetermination
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Article
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Article in journal
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English
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Medler-Liraz, Hana
Hur, Won-Moo
10
Groth, Markus
7
Vandenberghe, Christian
7
De Clercq, Dirk
6
Grandey, Alicia
6
Han, Heesup
6
Ladhari, Riadh
5
Moon, Tae Won
5
Prentice, Catherine
5
Qu, Hailin
5
Rafaeli, Anat
5
Svensson, Göran
5
Vinh Van Thai
5
Fan, Xiucheng
4
Guchait, Priyanko
4
Huan, Tzung-cheng
4
Humphrey, Ronald H.
4
Koopman, Joel
4
Kwan, Ho Kwong
4
Liu, Yan
4
McColl-Kennedy, Janet R.
4
Miao, Li
4
Ren, Shuang
4
Scott, Brent A.
4
Seger-Guttmann, Tali
4
Slåtten, Terje
4
Spector, Paul E.
4
Surachartkumtonkun, Jiraporn
4
Vázquez Casielles, Rodolfo
4
Walsh, Gianfranco
4
Yam, Kai Chi
4
Allen, Joseph A.
3
Alnawas, Ibrahim
3
Altinay, Levent
3
Amin, Muslim
3
Ashforth, Blake E.
3
Azeem, Muhammad Umer
3
Bakker, Arnold B.
3
Barnes, Christopher M.
3
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International journal of hospitality management
2
Services marketing quarterly
2
Journal of retailing and consumer services
1
The journal of services marketing
1
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ECONIS (ZBW)
6
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1
The joint effect of flirting and emotional labor on customer service-related outcomes
Medler-Liraz, Hana
;
Seger-Guttmann, Tali
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012502728
Saved in:
2
Hospitality service employees' flirting displays : emotional labor or commercial friendship?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
International journal of hospitality management
73
(
2018
),
pp. 102-107
Persistent link: https://www.econbiz.de/10011886699
Saved in:
3
The role of service relationships in employees' and customers' emotional behavior, and customer-related outcomes
Medler-Liraz, Hana
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 437-448
Persistent link: https://www.econbiz.de/10011615477
Saved in:
4
The relationship between emotional labor strategies, service provider hostility, and service quality
Medler-Liraz, Hana
;
Seger-Guttmann, Tali
- In:
Services marketing quarterly
36
(
2015
)
3
,
pp. 210-225
Persistent link: https://www.econbiz.de/10011339266
Saved in:
5
Negative affectivity and tipping : the moderating role of emotional labor strategies and leader-member exchange
Medler-Liraz, Hana
- In:
International journal of hospitality management
36
(
2014
),
pp. 63-72
Persistent link: https://www.econbiz.de/10010239337
Saved in:
6
"Calling again ..." : relationships between customer repeat calls, hostility, and service quality
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
Services marketing quarterly
34
(
2013
)
2
,
pp. 159-174
Persistent link: https://www.econbiz.de/10009745735
Saved in:
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