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subject:"Arbeitsverhalten"
~person:"Vinh Van Thai"
~source:"econis"
~subject:"Managers"
~subject:"Service quality"
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Arbeitsverhalten
Managers
Service quality
Customer satisfaction
5
Dienstleistungsqualität
5
Emotion
5
Kundenzufriedenheit
5
Hafen
3
Hafenwirtschaft
3
Port
3
Port management
3
customer satisfaction
3
port service quality
2
Beziehungsmarketing
1
Container port
1
Container terminal
1
Containerterminal
1
Kaohsiung Port
1
Liner shipping
1
Linienschifffahrt
1
Port security quality
1
Port service quality
1
Quality management
1
Qualitätsmanagement
1
ROPMIS
1
Relationship marketing
1
SERVQUAL
1
Schifffahrt
1
Shipping
1
Singapore
1
Singapur
1
Strategic management
1
Viet Nam
1
Vietnam
1
customer loyalty
1
interactions
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maritime industry
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service quality appraisal
1
shipping logistics
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Vinh Van Thai
Hur, Won-Moo
10
Jarboui, Anis
9
Humphrey, Ronald H.
8
Vandenberghe, Christian
8
Grandey, Alicia
7
Groth, Markus
7
Liu, Yan
7
Siddiqui, Danish Ahmed
7
De Clercq, Dirk
6
Han, Heesup
6
Medler-Liraz, Hana
6
Scott, Brent A.
6
Spector, Paul E.
6
Welpe, Isabell M.
6
Azouzi, Mohamed Ali
5
Brosi, Prisca
5
Fan, Xiucheng
5
Härtel, Charmine E. J.
5
Kwan, Ho Kwong
5
Ladhari, Riadh
5
Lindebaum, Dirk
5
McColl-Kennedy, Janet R.
5
Moon, Tae Won
5
Prentice, Catherine
5
Qu, Hailin
5
Rafaeli, Anat
5
Singh, Prakash
5
Spörrle, Matthias
5
Svensson, Göran
5
Arnold, Rolf
4
Ashkanasy, Neal M.
4
Connelly, Shane
4
Du, Jiangang
4
Feng, Tianjun
4
Gouthier, Matthias H. J.
4
Guchait, Priyanko
4
Huan, Tzung-cheng
4
Huy, Quy
4
Jordan, Peter
4
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International journal of quality and service sciences
1
Maritime business review
1
Maritime economics & logistics : a quarterly scientific journal committed to the advancement of maritime economics as a distinct and well defined branch of both applied economics and international business
1
Maritime policy and management : MPM
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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1
Port service quality (PSQ) and customer satisfaction : an exploratory study of container ports in Vietnam
Tien Minh Phan
;
Vinh Van Thai
;
Thao Phuong Vu
- In:
Maritime business review
6
(
2021
)
1
,
pp. 72-94
Persistent link: https://www.econbiz.de/10012518668
Saved in:
2
Service quality appraisal : a study of interactions
Yuen, Kum Fai
;
Vinh Van Thai
- In:
Total quality management & business excellence : an …
28
(
2017
)
7
,
pp. 730-745
Persistent link: https://www.econbiz.de/10011977028
Saved in:
3
Do port security quality and service quality influence customer satisfaction and loyalty?
Chang, Chia-Hsun
;
Vinh Van Thai
- In:
Maritime policy and management : MPM
43
(
2016
)
5/6
,
pp. 720-736
Persistent link: https://www.econbiz.de/10011577252
Saved in:
4
The impact of port service quality on customer satisfaction : the case of Singapore
Vinh Van Thai
- In:
Maritime economics & logistics : a quarterly scientific …
18
(
2016
)
4
,
pp. 458-475
Persistent link: https://www.econbiz.de/10011587535
Saved in:
5
Service quality and customer satisfaction in liner shipping
Yuen, Kum Fai
;
Vinh Van Thai
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 170-183
Persistent link: https://www.econbiz.de/10011400404
Saved in:
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