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subject:"Arbeitsverhalten"
~subject:"Managers"
~subject:"Service quality"
~subject:"Verhalten in Organisationen"
~type_genre:"Book section"
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Arbeitsverhalten
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Emotion
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Ashkanasy, Neal M.
5
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Cropanzano, Russell
2
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Martínez-Tur, Vicente
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The Cambridge handbook of workplace affect
18
Experiencing and managing emotions in the workplace : [contributions to the 2010 International Conference on Emotion and Organizational Life held in Montreal, Canada]/ ed. by Neal M. Ashkanasy ...
12
The Oxford handbook of positive organizational scholarship
7
Individual sources, dynamics, and expressions of emotion : [contributions to the 2012 International Conference on Emotion and Organizational Life held in Helsinki, Finland]
6
Positives Management : zentrale Konzepte und Ideen des Positive Organizational Scholarship
4
Research companion to emotion in organizations
4
New directions in organizational behavior ; Vol. 3
3
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
3
Affect and emotion : new directions in management ; theory and research
2
Affect and groups
2
Critical perspectives on leadership : emotion, toxicity, and dysfunction
2
Emotion und Intuition in Führung und Organisation
2
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
2
Gendering emotions in organizations
2
Harvard business review on bringing your whole self to work
2
Leadership as emotional labour : management and the "managed heart"
2
Positive organizational scholarship : foundations of a new discipline
2
Principles of organizational behavior : the handbook of evidence-based management
2
Readings in organizational behavior
2
Strategic labor relations management in modern organizations
2
The Oxford handbook of organizational well-being
2
21st century management ; 2
1
A Research Agenda for Service Marketing
1
Advanced leadership insights : how to lead people and organizations to ultimate success
1
Best practices for preventing and dealing with workplace discrimination
1
Competitive advantage : strategies, management and performance
1
Comprehensive problem-solving and skill development for next-generation leaders
1
Contemporary perspectives in corporate social performance and policy : the Middle Eastern perspective
1
Contemporary perspectives on organizational social networks
1
Corporate strategies & innovations in the emerging global economy
1
Creativity and the contemporary economy Niina Koivunen ... (eds.)
1
Current perspectives and future directions
1
Delivering value in turbulent times : AMA Summer Educators' Conference 2011 ; AMA educators' proceedings Volume 22 ; San Francisco, California, USA, 5 - 7 August 2011
1
Dialogmarketing-Perspektiven 2011/2012 : Tagungsband ; 6. Wissenschaftlicher Interdisziplinärer Kongress für Dialogmarketing
1
Emerging trends in business : an interdisciplinary approach
1
Emotion, cognition, and their marvellous interplay in managerial decision-making
1
Enhancing enterprise competitiveness : (marketing, people, IT and entrepreneurship)
1
Erfolgsfaktor Intuition : systemisches Coaching von Führungskräften ; mit einer Tabelle
1
Erfolgsfaktor emotionales Kapital : Menschen begeistern, Ziele erreichen ; Tagungsband zum 6. DocNet Management Symposium [am 7. November 2008]
1
European integration: first experiences and future challenges : International Conference on Emerging Economies, october 22 - 24, 2009
1
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ECONIS (ZBW)
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1
Emotions in service encounters : a review and research agenda
Delcourt, Cécile
- In:
A Research Agenda for Service Marketing
,
(pp. 93-129)
.
2024
Persistent link: https://www.econbiz.de/10014517956
Saved in:
2
Select on conscientiousness and emotional stability
Mount, Michael K.
;
Barrick, Murray R.
- In:
Principles of organizational behavior : the handbook of …
,
(pp. 27-45)
.
2023
Persistent link: https://www.econbiz.de/10014285962
Saved in:
3
Attain emotional control by understanding what emotions are
Locke, Edwin A.
- In:
Principles of organizational behavior : the handbook of …
,
(pp. 65-82)
.
2023
Persistent link: https://www.econbiz.de/10014285967
Saved in:
4
Text analytics of service customer reviews and feedback : understanding customers' emotions and cognition in the hospitality industry
Zhang, Jie
;
Han, Spring H.
;
Verma, Rohit
- In:
Research handbook on services management
,
(pp. 275-294)
.
2022
Persistent link: https://www.econbiz.de/10014452656
Saved in:
5
Managing the uncertainty : emotions, expertise and intuition as decision-making tools to become a better leader
Dell'Orco, Silvia
;
Ranieri, Alessio Rocco
- In:
Emotion, cognition, and their marvellous interplay in …
,
(pp. 21-42)
.
2021
Persistent link: https://www.econbiz.de/10012596467
Saved in:
6
Emotions, emotional intelligence and conflict management : a conceptual framework to optimize Soft Skills in the workplace
Gupta, Vishal
;
Bhattacharya, Shalini
;
Gopalan, Neena
- In:
Soft skills for human centered management and global …
,
(pp. 56-66)
.
2021
Persistent link: https://www.econbiz.de/10012493941
Saved in:
7
Emotion at work : from the leaner years to the affective revolution
Daus, Catherine S.
;
Cropanzano, Russell
;
Martínez-Tur, …
- In:
The Cambridge handbook of workplace affect
,
(pp. 3-14)
.
2020
Persistent link: https://www.econbiz.de/10012261046
Saved in:
8
Workplace emotions and motivation : toward a unified approach
Fletcher, Keaton A.
;
Kanfer, Ruth
;
Tatel, Corey
- In:
The Cambridge handbook of workplace affect
,
(pp. 52-63)
.
2020
Persistent link: https://www.econbiz.de/10012261055
Saved in:
9
Qualitative methods to study workplace affect : capturing elusive emotions
Gibson, Donald E.
- In:
The Cambridge handbook of workplace affect
,
(pp. 91-102)
.
2020
Persistent link: https://www.econbiz.de/10012261080
Saved in:
10
Emotion and various forms of job performance
Spector, Paul E.
- In:
The Cambridge handbook of workplace affect
,
(pp. 120-130)
.
2020
Persistent link: https://www.econbiz.de/10012261093
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