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subject:"Arbeitszufriedenheit"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~subject:"Einzelhandel"
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Search: subject_exact:"Sales personnel"
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Arbeitszufriedenheit
Einzelhandel
Salespeople
36
Verkaufspersonal
36
Retail trade
13
Beziehungsmarketing
12
Relationship marketing
12
Selling
10
Verkauf
10
Customer satisfaction
9
Customer service
9
Kundenservice
9
Kundenzufriedenheit
9
Consumer behaviour
8
Konsumentenverhalten
8
Arbeitsverhalten
7
Dienstleistungsqualität
7
Job satisfaction
7
Service quality
7
Work behaviour
7
Arbeitsleistung
5
Job performance
5
Leistungsmotivation
5
Work motivation
5
Ambidextrous organization
4
Frontline employees
4
Organisationale Ambidextrie
4
frontline employees
4
Anforderungsprofil
3
Arbeitskräfte
3
Dienstleistungssektor
3
Employee retention
3
Internal communication
3
Interne Kommunikation
3
Mitarbeiterbindung
3
Occupational profile
3
Personality psychology
3
Persönlichkeitspsychologie
3
Service industry
3
Workforce
3
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12
Free
1
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Article
17
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Article in journal
17
Aufsatz in Zeitschrift
17
Language
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English
17
Author
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Zablah, Alex R.
2
Agnihotri, Raj
1
Angell, Robert J.
1
Arndt, Aaron D.
1
Bachrach, Daniel G.
1
Baker, Thomas L.
1
Bakeshloo, Khashayar Afshar
1
Baldus, Brian
1
Beitelspacher, Lauren Skinner
1
Bolander, Willy
1
Boyd, Eric
1
Brown, Tom
1
Calantone, Roger J.
1
Dahlén, Micael
1
Danaher, Tracey S.
1
Fehl, Amy Greiner
1
Fumagalli, Elena
1
Good, Valerie
1
Gremler, Dwayne D.
1
Gwinner, Kevin P.
1
Haas, Alexander
1
Herzog, Walter
1
Holmqvist, Jonas
1
Hughes, Douglas E.
1
Jung, Jin Ho
1
Karande, Kiran
1
Kenning, Peter
1
LaBrecque, Alexander C.
1
Landry, Timothy D.
1
Lee, Na Young
1
Lunardo, Renaud
1
Marder, Ben
1
Meiseberg, Brinja
1
Negreiros, Leticia Fernandes de
1
Noble, Stephanie M.
1
Ogilvie, Jessica
1
Pappas, Alec
1
Rapp, Adam
1
Reinartz, Werner J.
1
Richards, Keith A.
1
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Published in...
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Journal of retailing
Journal of service research
Journal of retailing and consumer services
20
The journal of personal selling & sales management : JPSSM
18
Journal of business research : JBR
14
Industrial marketing management : the international journal for industrial and high-tech firms
12
Journal of personal selling & sales management : JPSSM
10
International journal of retail & distribution management
9
The journal of business & industrial marketing
7
The service industries journal
7
Journal of business-to-business marketing
6
Journal of marketing theory and practice
6
The international review of retail, distribution and consumer research
6
European journal of marketing : EJM
5
Psychology & marketing
5
The journal of services marketing
5
Australasian marketing journal
4
International journal of hospitality management
4
Journal of marketing
4
Inventi impact: retailing & consumer services
3
Journal of business ethics : JOBE
3
Journal of hospitality marketing & management
3
Journal of marketing management : MM
3
Journal of strategic marketing
3
Journal of the Academy of Marketing Science
3
Retail work
3
Asia Pacific journal of marketing and logistics
2
European journal of marketing
2
Forschung aus der Hans-Böckler-Stiftung
2
Gabler Edition Wissenschaft
2
Handelsforschung
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of management practice : IJMP
2
Journal of Asia Business Studies
2
Journal of fashion marketing and management
2
Journal of financial services marketing : JFSM
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of managerial issues : JMI
2
Journal of service research : JSR
2
Manthan : journal of commerce and management
2
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ECONIS (ZBW)
17
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11
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
Saved in:
12
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
13
The effectiveness of e-tailers' communication practices in stimulating sales of niche versus popular products
Meiseberg, Brinja
- In:
Journal of retailing
92
(
2016
)
3
,
pp. 319-332
Persistent link: https://www.econbiz.de/10011566707
Saved in:
14
Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance
Rapp, Adam
;
Baker, Thomas L.
;
Bachrach, Daniel G.
; …
- In:
Journal of retailing
91
(
2015
)
2
,
pp. 358-369
Persistent link: https://www.econbiz.de/10011309647
Saved in:
15
Utilitarian and hedonic motivators of shoppers' decision to consult with salespeople
Haas, Alexander
;
Kenning, Peter
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 428-441
Persistent link: https://www.econbiz.de/10010408212
Saved in:
16
An examination of frontline cross-functional integration during retail transactions
Arndt, Aaron D.
;
Karande, Kiran
;
Landry, Timothy D.
- In:
Journal of retailing
87
(
2011
)
2
,
pp. 225-241
Persistent link: https://www.econbiz.de/10009240254
Saved in:
17
Rapport-building behaviors used by retail employees
Gremler, Dwayne D.
;
Gwinner, Kevin P.
- In:
Journal of retailing
84
(
2008
)
3
,
pp. 308-324
Persistent link: https://www.econbiz.de/10003782192
Saved in:
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