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subject:"Arbeitszufriedenheit"
~isPartOf:"Journal of retailing"
~isPartOf:"The journal of services marketing"
~subject:"Einzelhandel"
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Search: subject_exact:"Sales personnel"
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Arbeitszufriedenheit
Einzelhandel
Salespeople
30
Verkaufspersonal
30
Retail trade
15
Beziehungsmarketing
11
Relationship marketing
11
Customer satisfaction
10
Kundenzufriedenheit
10
Consumer behaviour
8
Konsumentenverhalten
8
Dienstleistungsqualität
7
Job satisfaction
7
Service quality
7
Arbeitsleistung
6
Customer service
6
Job performance
6
Kundenservice
6
Arbeitsverhalten
5
Leistungsmotivation
5
Selling
5
Verkauf
5
Work behaviour
5
Work motivation
5
Customer experience
3
Frontline employees
3
Führungsstil
3
Internal communication
3
Interne Kommunikation
3
Leadership style
3
Personality psychology
3
Persönlichkeitspsychologie
3
Employee retention
2
Frontline employee
2
Innovation
2
Mitarbeiterbindung
2
Motivation
2
Online retailing
2
Online-Handel
2
Organizational identification
2
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Undetermined
12
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Article
19
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Article in journal
19
Aufsatz in Zeitschrift
19
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English
19
Author
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Zablah, Alex R.
2
Agnihotri, Raj
1
Angell, Robert J.
1
Arndt, Aaron D.
1
Bachrach, Daniel G.
1
Baker, Thomas L.
1
Bakeshloo, Khashayar Afshar
1
Baldus, Brian
1
Baron, Steve
1
Beitelspacher, Lauren Skinner
1
Bolander, Willy
1
Boyd, Eric
1
Brown, Tom
1
Calantone, Roger J.
1
Dahlén, Micael
1
Danaher, Tracey S.
1
Fumagalli, Elena
1
Gremler, Dwayne D.
1
Gwinner, Kevin P.
1
Haas, Alexander
1
Holmqvist, Jonas
1
Hughes, Douglas E.
1
Iyer, Rajesh
1
Johlke, Mark C.
1
Jung, Jin Ho
1
Kajalo, Sami
1
Karande, Kiran
1
Kenning, Peter
1
Landry, Timothy D.
1
Lee, Na Young
1
Lindblom, Arto
1
Lunardo, Renaud
1
Maggioni, Isabella
1
Marder, Ben
1
Meiseberg, Brinja
1
Mitronen, Lasse
1
Neeley, Sue E.
1
Negreiros, Leticia Fernandes de
1
Noble, Stephanie M.
1
Ogilvie, Jessica
1
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Journal of retailing
The journal of services marketing
Journal of retailing and consumer services
20
The journal of personal selling & sales management : JPSSM
18
Journal of business research : JBR
14
Industrial marketing management : the international journal for industrial and high-tech firms
12
Journal of personal selling & sales management
10
International journal of retail & distribution management
9
The journal of business & industrial marketing
7
Journal of business-to-business marketing
6
Journal of marketing theory and practice
6
The international review of retail, distribution and consumer research
6
The service industries journal
6
European journal of marketing : EJM
5
Psychology & marketing
5
Australasian marketing journal
4
International journal of hospitality management
4
Journal of marketing
4
Inventi impact: retailing & consumer services
3
Journal of business ethics : JOBE
3
Journal of hospitality marketing & management
3
Journal of marketing management : MM
3
Journal of service research
3
Journal of strategic marketing
3
Journal of the Academy of Marketing Science
3
Retail work
3
Asia Pacific journal of marketing and logistics
2
European journal of marketing
2
Forschung aus der Hans-Böckler-Stiftung
2
Gabler Edition Wissenschaft
2
Handelsforschung
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of management practice : IJMP
2
Journal of Asia Business Studies
2
Journal of fashion marketing and management
2
Journal of financial services marketing : JFSM
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of managerial issues : JMI
2
Journal of service research : JSR
2
Manthan : journal of commerce and management
2
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ECONIS (ZBW)
19
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1
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10
of
19
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date (oldest first)
1
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
2
More than machines : the role of the future retail salesperson in enhancing the customer experience
Pappas, Alec
;
Fumagalli, Elena
;
Rouziou, Maria
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 518-531
Persistent link: https://www.econbiz.de/10014465643
Saved in:
3
Multiple psychological climates and employee self-regulatory focus : implications for frontline employee work behavior and service performance
Sok, Keo Mony
;
Danaher, Tracey S.
;
Sok, Phyra
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 228-246
Persistent link: https://www.econbiz.de/10014321977
Saved in:
4
How and why (imagined) online reviews impact frontline retail encounters
Marder, Ben
;
Angell, Robert J.
;
Boyd, Eric
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 265-279
Persistent link: https://www.econbiz.de/10014321993
Saved in:
5
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
6
Reimagining personalization in the physical store
Reinartz, Werner J.
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 563-579
Persistent link: https://www.econbiz.de/10014465653
Saved in:
7
How customer requests influence frontline employee job outcomes : the role of personal appraisal tendencies and situational customer demandingness
Jung, Jin Ho
;
Brown, Tom
;
Zablah, Alex R.
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 315-334
Persistent link: https://www.econbiz.de/10013364288
Saved in:
8
Perceptual differences regarding leadership between the store manager and employees and its impact on frontline sales performance : a research note
Vieira, Valter Afonso
;
Negreiros, Leticia Fernandes de
; …
- In:
Journal of retailing
97
(
2021
)
3
,
pp. 347-358
Persistent link: https://www.econbiz.de/10013256047
Saved in:
9
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
Saved in:
10
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
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