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subject:"Arbeitszufriedenheit"
~person:"Babin, Barry J."
~person:"Moon, Tae Won"
~subject:"Beziehungsmarketing"
~subject:"Stress"
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Search: subject_exact:"Empathy"
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Arbeitszufriedenheit
Beziehungsmarketing
Stress
Emotion
17
Relationship marketing
9
Consumer behaviour
8
Konsumentenverhalten
8
Job satisfaction
5
Arbeitsverhalten
4
Work behaviour
4
Arbeitsleistung
3
Dienstleistungsqualität
3
Emotional exhaustion
3
Emotional labor
3
Employee retention
3
Job performance
3
Mitarbeiterbindung
3
Salespeople
3
Service quality
3
Verkaufspersonal
3
Corporate Social Responsibility
2
Corporate social responsibility
2
Customer incivility
2
Customer satisfaction
2
Customer service
2
Einkaufszentrum
2
Emotional labour
2
Gerechtigkeit
2
Justice
2
Kundenservice
2
Kundenzufriedenheit
2
Organizational behaviour
2
Organizational justice
2
Shopping center
2
Verhalten in Organisationen
2
Work stress
2
Adaptive selling behaviour
1
Affect
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Affective organizational commitment
1
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13
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Babin, Barry J.
Moon, Tae Won
Hur, Won-Moo
12
Han, Heesup
8
Vandenberghe, Christian
8
Karatepe, Osman M.
6
Qu, Hailin
6
Rutherford, Brian N.
6
Siddiqui, Danish Ahmed
6
Xu, Shi
6
Ahn, Jiseon
5
Ashkanasy, Neal M.
5
Barnes, Donald C.
5
De Clercq, Dirk
5
Edmondson, Diane R.
5
Folse, Judith Anne Garretson
5
Guy, Mary E.
5
Kemp, Elyria
5
Kim, Woo Gon
5
Kwan, Ho Kwong
5
Matthews, Lucy M.
5
Medler-Liraz, Hana
5
Park, Jungkun
5
Woosnam, Kyle Maurice
5
Alfes, Kerstin
4
Allen, Joseph A.
4
Alnawas, Ibrahim
4
Azeem, Muhammad Umer
4
Back, Ki-Joon
4
Bagozzi, Richard P.
4
Bailey, Catherine
4
Baker, Melissa A.
4
Bakker, Arnold B.
4
Bock, Dora E.
4
Cai, Ruiying
4
Diefendorff, James M.
4
Fu, Na
4
Gouthier, Matthias H. J.
4
Groth, Markus
4
Hur, Won-moo
4
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The journal of services marketing
2
Business research quarterly : BRQ
1
Career development international : the journal for executive, consultants, academics and individuals
1
Journal of business research : JBR
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of retailing and consumer services
1
Journal of service theory and practice : JSTP
1
Management decision : MD
1
Psychology & marketing
1
Service business
1
The journal of asset management
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The journal of business & industrial marketing
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ECONIS (ZBW)
13
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1
Impact of managerial control on the relationship between customer incivility and frontline employees' up-selling behavior
Hur, Won-Moo
;
Moon, Tae Won
;
Kim, Minsung
- In:
Service business
15
(
2021
)
4
,
pp. 639-665
Persistent link: https://www.econbiz.de/10012794103
Saved in:
2
When does customer CSR perception lead to customer extra-role behaviors? : the roles of customer spirituality and emotional brand attachment
Hur, Won-Moo
;
Moon, Tae Won
;
Kim, Hanna
- In:
The journal of asset management
27
(
2020
)
4
,
pp. 421-437
Persistent link: https://www.econbiz.de/10012298813
Saved in:
3
Examining customer-created guilt in a service context
Pounders, Kathrynn R.
;
Moulard, Julie Guidry
;
Babin, …
- In:
Psychology & marketing
35
(
2018
)
11
,
pp. 830-844
Persistent link: https://www.econbiz.de/10011970112
Saved in:
4
Is all support equal? : the moderating effects of supervisor, coworker, and organizational support on the link between emotional labor and job performance
Kim, Hyun Jeong
;
Hur, Won-Moo
;
Moon, Tae Won
;
Jun, Jea-Kyoon
- In:
Business research quarterly : BRQ
20
(
2017
)
2
,
pp. 124-136
Persistent link: https://www.econbiz.de/10011719752
Saved in:
5
Commenting on "atmospheric affect ... gaining share of customer"
Babin, Barry J.
;
Attaway, Jill P.
;
James, Kevin W.
- In:
Journal of global scholars of marketing science : …
27
(
2017
)
3
,
pp. 195-200
Persistent link: https://www.econbiz.de/10011774975
Saved in:
6
Empathy, nonverbal immediacy, and salesperson performance : the mediating role of adaptive selling behavior
Limbu, Yam B.
;
Jayachandran, Chinnappa Naidu
;
Babin, …
- In:
The journal of business & industrial marketing
31
(
2016
)
5
,
pp. 654-667
Persistent link: https://www.econbiz.de/10011564327
Saved in:
7
The effect of customer incivility on service employees' customer orientation through double-mediation of surface acting and emotional exhaustion
Hur, Won-Moo
;
Moon, Tae Won
;
Han, Su-Jin
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 394-413
Persistent link: https://www.econbiz.de/10011400716
Saved in:
8
Customer response to employee emotional labor : the structural relationship between emotional labor, job satisfaction, and customer satisfaction
Hur, Won-moo
;
Moon, Tae Won
;
Jung, Yeon Sung
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 71-80
Persistent link: https://www.econbiz.de/10010531127
Saved in:
9
The moderating role of perceived organizational support on the relationship between emotional labor and job-related outcomes
Hur, Won-moo
;
Han, Su-Jin
;
Yoo, Jeong-ju
;
Moon, Tae Won
- In:
Management decision : MD
53
(
2015
)
3
,
pp. 605-624
Persistent link: https://www.econbiz.de/10011291420
Saved in:
10
Bridging corporate social responsibility and compassion at work : relations to organizational justice and affective organizational commitment
Moon, Tae Won
;
Hur, Won-moo
;
Ko, Sung-hoon
;
Kim, Jae-woo
; …
- In:
Career development international : the journal for …
19
(
2014
)
1
,
pp. 49-72
Persistent link: https://www.econbiz.de/10010250568
Saved in:
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