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subject:"Arbeitszufriedenheit"
~person:"Bailey, Catherine"
~person:"Moon, Tae Won"
~subject:"Beziehungsmarketing"
~subject:"Stress"
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Arbeitszufriedenheit
Beziehungsmarketing
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Emotion
16
Job satisfaction
9
Work stress
6
Arbeitsverhalten
5
Work behaviour
5
Leistungsmotivation
4
Relationship marketing
4
Work motivation
4
emotional exhaustion
4
Consumer behaviour
3
Emotional exhaustion
3
Emotional labor
3
Employee retention
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Konsumentenverhalten
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Mitarbeiterbindung
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Arbeitsbeziehungen
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Bibliometrics
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Customer incivility
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Customer satisfaction
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Customer service
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Dienstleistungsqualität
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Emotional labour
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Employment relations
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Gerechtigkeit
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Human Resource Management
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Job performance
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Justice
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Bailey, Catherine
Moon, Tae Won
Hur, Won-Moo
12
Han, Heesup
8
Vandenberghe, Christian
8
Karatepe, Osman M.
6
Qu, Hailin
6
Rutherford, Brian N.
6
Siddiqui, Danish Ahmed
6
Xu, Shi
6
Ahn, Jiseon
5
Ashkanasy, Neal M.
5
Babin, Barry J.
5
Barnes, Donald C.
5
De Clercq, Dirk
5
Edmondson, Diane R.
5
Folse, Judith Anne Garretson
5
Guy, Mary E.
5
Kemp, Elyria
5
Kim, Woo Gon
5
Kwan, Ho Kwong
5
Matthews, Lucy M.
5
Medler-Liraz, Hana
5
Park, Jungkun
5
Woosnam, Kyle Maurice
5
Alfes, Kerstin
4
Allen, Joseph A.
4
Alnawas, Ibrahim
4
Azeem, Muhammad Umer
4
Back, Ki-Joon
4
Bagozzi, Richard P.
4
Baker, Melissa A.
4
Bakker, Arnold B.
4
Bock, Dora E.
4
Cai, Ruiying
4
Diefendorff, James M.
4
Fu, Na
4
Gouthier, Matthias H. J.
4
Hur, Won-moo
4
Hussain, Khalid
4
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The journal of services marketing
2
Business research quarterly : BRQ
1
Career development international : the journal for executive, consultants, academics and individuals
1
Human resource management
1
Human resource management journal
1
International journal of human resource management
1
Journal of service theory and practice : JSTP
1
Management decision : MD
1
Service business
1
The international journal of human resource management
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The journal of asset management
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ECONIS (ZBW)
12
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1
Impact of managerial control on the relationship between customer incivility and frontline employees' up-selling behavior
Hur, Won-Moo
;
Moon, Tae Won
;
Kim, Minsung
- In:
Service business
15
(
2021
)
4
,
pp. 639-665
Persistent link: https://www.econbiz.de/10012794103
Saved in:
2
Reimagining alienation within a relational framework : evidence from the public sector in Ireland and the UK
Conway, Edel
;
Monks, Kathy
;
Fu, Na
;
Alfes, Kerstin
; …
- In:
International journal of human resource management
31
(
2020
)
21
,
pp. 2673-2694
Persistent link: https://www.econbiz.de/10012414555
Saved in:
3
When does customer CSR perception lead to customer extra-role behaviors? : the roles of customer spirituality and emotional brand attachment
Hur, Won-Moo
;
Moon, Tae Won
;
Kim, Hanna
- In:
The journal of asset management
27
(
2020
)
4
,
pp. 421-437
Persistent link: https://www.econbiz.de/10012298813
Saved in:
4
Is all support equal? : the moderating effects of supervisor, coworker, and organizational support on the link between emotional labor and job performance
Kim, Hyun Jeong
;
Hur, Won-Moo
;
Moon, Tae Won
;
Jun, Jea-Kyoon
- In:
Business research quarterly : BRQ
20
(
2017
)
2
,
pp. 124-136
Persistent link: https://www.econbiz.de/10011719752
Saved in:
5
The effect of HRM attributions on emotional exhaustion and the mediating roles of job involvement and work overload
Shantz, Amanda
;
Arevshatian, Lilith
;
Alfes, Kerstin
; …
- In:
Human resource management journal
26
(
2016
)
2
,
pp. 172-191
Persistent link: https://www.econbiz.de/10011618733
Saved in:
6
Demands or resources? : the relationship between HR practices, employee engagement, and emotional exhaustion within a hybrid model of employment relations
Conway, Edel
;
Fu, Na
;
Monks, Kathy
;
Alfes, Kerstin
; …
- In:
Human resource management
55
(
2016
)
5
,
pp. 901-917
Persistent link: https://www.econbiz.de/10011635440
Saved in:
7
Customer response to employee emotional labor : the structural relationship between emotional labor, job satisfaction, and customer satisfaction
Hur, Won-moo
;
Moon, Tae Won
;
Jung, Yeon Sung
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 71-80
Persistent link: https://www.econbiz.de/10010531127
Saved in:
8
The moderating role of perceived organizational support on the relationship between emotional labor and job-related outcomes
Hur, Won-moo
;
Han, Su-Jin
;
Yoo, Jeong-ju
;
Moon, Tae Won
- In:
Management decision : MD
53
(
2015
)
3
,
pp. 605-624
Persistent link: https://www.econbiz.de/10011291420
Saved in:
9
The effect of customer incivility on service employees' customer orientation through double-mediation of surface acting and emotional exhaustion
Hur, Won-Moo
;
Moon, Tae Won
;
Han, Su-Jin
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 394-413
Persistent link: https://www.econbiz.de/10011400716
Saved in:
10
The moderating roles of organizational justice on the relationship between emotional exhaustion and organizational loyalty in airline services
Hur, Won-moo
;
Park, Sang Il
;
Moon, Tae Won
- In:
The journal of services marketing
28
(
2014
)
3
,
pp. 195-206
Persistent link: https://www.econbiz.de/10010391434
Saved in:
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