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subject:"Bank"
~person:"Rodríguez del Bosque, Ignacio A."
~source:"econis"
~subject:"Beziehungsmarketing"
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Search: subject_exact:"Kundenbeziehungen"
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Bank
Beziehungsmarketing
Relationship marketing
11
Consumer behaviour
10
Corporate Social Responsibility
10
Corporate social responsibility
10
Konsumentenverhalten
10
Customer satisfaction
7
Kundenzufriedenheit
7
Customers
5
Identification
4
Loyalty
4
Satisfaction
4
CSR image
3
Corporate reputation
3
Customer retention
3
Firmenimage
3
Kundenbindung
3
CSR
2
CSR perceptions
2
Commercial banks
2
Confidence
2
Emotion
2
Emotions
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Hospitality industry
2
Perception
2
Public relations
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Savings bank
2
Savings banks
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Sparkasse
2
Vertrauen
2
Wahrnehmung
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corporate social responsibility
2
customer loyalty
2
Öffentlichkeitsarbeit
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Banking industry
1
Brand image
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CSR expectations
1
CSR support
1
Corporate social responsibility perceptions
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English
11
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Rodríguez del Bosque, Ignacio A.
Bruhn, Manfred
112
Homburg, Christian
108
Kumar, V.
79
Huber, Frank
55
Verhoef, Peter C.
55
Han, Heesup
54
Hollebeek, Linda D.
51
Herrmann, Andreas
49
Bauer, Hans H.
46
Piller, Frank T.
46
Stauss, Bernd
44
Krafft, Manfred
43
Palmatier, Robert W.
40
Mattila, Anna S.
38
Gil Saura, Irene
37
Stock-Homburg, Ruth
34
Hippner, Hajo
33
Smith, Alan D.
33
Thaichon, Park
32
Van den Poel, Dirk
32
Wiedmann, Klaus-Peter
32
Wilde, Klaus D.
32
Mittal, Vikas
31
Prentice, Catherine
31
Neslin, Scott A.
30
Reichwald, Ralf
30
Svensson, Göran
30
Loureiro, Sandra Maria Correia
29
Reinartz, Werner J.
29
Sheth, Jagdish N.
29
Töpfer, Armin
29
Evanschitzky, Heiner
28
Georgi, Dominik
28
Matzler, Kurt
28
Eggert, Andreas
27
Grewal, Dhruv
27
Walsh, Gianfranco
27
Grönroos, Christian
26
Kleinaltenkamp, Michael
26
Quach, Sara
26
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The international journal of bank marketing : IJBM
3
Corporate reputation review : an international journal
1
Corporate social responsibility and environmental management
1
International journal of hospitality management
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of hospitality marketing & management
1
The journal of product & brand management
1
The journal of services marketing
1
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ECONIS (ZBW)
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1
Personal traits and customer responses to CSR perceptions in the banking sector
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 128-146
Persistent link: https://www.econbiz.de/10011617865
Saved in:
2
Corporate image and reputation as drivers of customer loyalty
Leaniz, Patricia Martínez García de
;
Rodríguez del …
- In:
Corporate reputation review : an international journal
19
(
2016
)
2
,
pp. 166-178
Persistent link: https://www.econbiz.de/10011552649
Saved in:
3
The stakeholder management theory of CSR : a multidimensional approach in understanding customer identification and satisfaction
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
5
,
pp. 731-751
Persistent link: https://www.econbiz.de/10011606427
Saved in:
4
Corporate social responsibility and customer loyalty : exploring the role of identification, satisfaction and type of company
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 15-25
Persistent link: https://www.econbiz.de/10010531150
Saved in:
5
Customer values and CSR image in the banking industry
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
Journal of financial services marketing : JFSM
20
(
2015
)
1
,
pp. 46-61
Persistent link: https://www.econbiz.de/10011298753
Saved in:
6
How customer support for corporate social responsibility influences the image of companies : evidence from the banking industry
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
Corporate social responsibility and environmental management
22
(
2015
)
3
,
pp. 155-168
Persistent link: https://www.econbiz.de/10011342782
Saved in:
7
Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia
;
Rodríguez del …
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
Saved in:
8
Customer responses to the CSR of banking companies
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The journal of product & brand management
24
(
2015
)
5
,
pp. 481-493
Persistent link: https://www.econbiz.de/10011443026
Saved in:
9
An integrative framework to understand how CSR affects customer loyalty through identification, emotions and satisfaction
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
Journal of business ethics : JOBE
129
(
2015
)
3
,
pp. 571-584
Persistent link: https://www.econbiz.de/10011295309
Saved in:
10
Customer CSR expectations in the banking industry
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
3
,
pp. 223-244
Persistent link: https://www.econbiz.de/10010366744
Saved in:
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