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subject:"Beziehungsmarketing"
~person:"Bhatnagar, Kushagra"
~person:"Bonn, Mark Andrew"
~person:"Chou, Cindy Yunhsin"
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Beziehungsmarketing
Dienstleistungsberufe
4
Service workers
4
Relationship marketing
3
Tourism employees
3
Tourismusberufe
3
Arbeitszufriedenheit
2
Customer satisfaction
2
Dienstleistungsqualität
2
Gastronomie
2
Job satisfaction
2
Kundenzufriedenheit
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Restaurant industry
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Service quality
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Arbeitsmobilität
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Arbeitsverhalten
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Burnout
1
Consumer behaviour
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Consumer sovereignty
1
Crisis Management
1
Crisis management
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Crisis preparedness
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Customer incivility
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Customer orientation
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Customer service
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Dienstleistungssektor
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Digital
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Digital transformation
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Digitalisierung
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Emotional exhaustion
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Employee retention
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Frontline service employees
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Bhatnagar, Kushagra
Bonn, Mark Andrew
Chou, Cindy Yunhsin
Sahadev, Sunil
2
Anaza, Nwamaka A.
1
Artis, Andrew
1
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1
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Becker-Özcamlica, Hürrem
1
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1
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1
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1
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1
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1
Cheng Wei Hin
1
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Cho, Meehee
1
Choi, Chang Hwan
1
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1
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1
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1
Du Tertre, Christian
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International journal of hospitality management
1
Marketing theory
1
The journal of services marketing
1
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ECONIS (ZBW)
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1
Digital transformation for crisis preparedness : service employees' perspective
Leo, Wei Wei Cheryl
;
Laud, Gaurangi
;
Chou, Cindy Yunhsin
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 351-370
Persistent link: https://www.econbiz.de/10014228976
Saved in:
2
Subclinical : the invisible service worker
Bhatnagar, Kushagra
- In:
Marketing theory
20
(
2020
)
2
,
pp. 151-157
Persistent link: https://www.econbiz.de/10012230737
Saved in:
3
The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
Han, Su-Jin
;
Bonn, Mark Andrew
;
Cho, Meehee
- In:
International journal of hospitality management
52
(
2016
),
pp. 97-106
Persistent link: https://www.econbiz.de/10011442825
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