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subject:"Beziehungsmarketing"
~person:"Durkin, Mark"
~person:"Petnji Yaya, Luc Honore"
~person:"Uppal, Rajinder Kumar"
~subject:"Service quality"
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Beziehungsmarketing
Service quality
Electronic Banking
23
Electronic banking
23
Indien
17
India
16
Bank
10
Relationship marketing
8
Bankgeschäft
6
Banking services
6
Personal banking
5
Privatkundengeschäft
5
Bankenreform
3
Banking reform
3
Customer satisfaction
3
Dienstleistungsqualität
3
Kundenzufriedenheit
3
Beschwerdemanagement
2
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2
Consumer behaviour
2
Data security
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Datensicherheit
2
Globalisierung
2
Globalization
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Information technology
2
Informationstechnik
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Konsumentenverhalten
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customer loyalty
2
customer satisfaction
2
Bank regulation
1
Bankenregulierung
1
Banking
1
Banks
1
Branchenentwicklung
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1
Credit risk
1
Customer integration
1
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1
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1
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8
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Durkin, Mark
Petnji Yaya, Luc Honore
Uppal, Rajinder Kumar
Bauer, Hans H.
8
Falk, Tomas
7
Hammerschmidt, Maik
6
Knittel, Christopher R.
6
Stango, Victor
6
George, Ajimon
5
Keramati, Abbas
5
Malviya, Surendra
5
Shankar, Amit
5
Al-Hawari, Mohd Ahmad
4
Brun, Isabelle
4
Kumbhar, Vijay M.
4
Narteh, Bedman
4
Rajaobelina, Lova
4
Sharma, Geeta
4
Adil, Mohd
3
Agrawal, Vivek
3
Berraies, Sarra
3
Buhl, Hans Ulrich
3
Casadesús, Martí
3
Datta, Biplab
3
Datta, Saroj Kumar
3
Jebarajakirthy, Charles
3
Kumar, G. S. Gireesh
3
Kundu, Sukanya
3
Marimon, Frederic
3
Mukherjee, Avinandan
3
Rahi, Samar
3
Sahut, Jean-Michel
3
Yahia, Karim Ben
3
Adam Ridhuan Abdullah
2
Akhtar, Asif
2
Allada, Vijaya Kameswari
2
Arcand, Manon
2
Arora, Sangeeta
2
Azrol Ibrahim
2
Banerjee, Shubhomoy
2
Bhatt, Kedar
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Finance India : the quarterly journal of Indian Institute of Finance
1
Journal of retailing and consumer services
1
LUBC research paper
1
The international review of retail, distribution and consumer research
1
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ECONIS (ZBW)
8
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1
An empirical study of customer complaints : nature, extent, and strategies for mitigating complaints
Uppal, Rajinder Kumar
;
Singh, Dharminder
- In:
Finance India : the quarterly journal of Indian …
37
(
2023
)
2
,
pp. 359-381
Persistent link: https://www.econbiz.de/10014419232
Saved in:
2
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
3
The contest determinant of delight and disappointment : a case study of online banking
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1376-1389
Persistent link: https://www.econbiz.de/10010208024
Saved in:
4
Impact of e-Quality and service recovery on loyalty : a study of e-banking in Spain
Marimon, Frederic
;
Petnji Yaya, Luc Honore
;
Casadesús, …
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 769-787
Persistent link: https://www.econbiz.de/10009625471
Saved in:
5
Key influencers and inhibitors on adoption of the Internet for banking
Durkin, Mark
;
Jennings, Deirdre
;
Mulholland, Gwyneth
; …
- In:
Journal of retailing and consumer services
15
(
2008
)
5
,
pp. 348-357
Persistent link: https://www.econbiz.de/10003742275
Saved in:
6
Challenges and opportunities for Indian banks
Uppal, Rajinder Kumar
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003667880
Saved in:
7
Understanding registration influences for electronic banking
Durkin, Mark
- In:
The international review of retail, distribution and …
17
(
2007
)
3
,
pp. 219-231
Persistent link: https://www.econbiz.de/10003503862
Saved in:
8
Towards an understanding of banks' use of the internet in relationship management
Durkin, Mark
;
Howcroft, Barry
-
2001
Persistent link: https://www.econbiz.de/10001648826
Saved in:
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