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subject:"Beziehungsmarketing"
~person:"Petnji Yaya, Luc Honore"
~person:"Uppal, Rajinder Kumar"
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Beziehungsmarketing
Electronic Banking
19
Electronic banking
19
Indien
17
India
16
Bank
8
Bankgeschäft
6
Banking services
6
Relationship marketing
5
Personal banking
4
Privatkundengeschäft
4
Bankenreform
3
Banking reform
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Dienstleistungsqualität
3
Service quality
3
Beschwerdemanagement
2
Complaint management
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Consumer behaviour
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Customer satisfaction
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Data security
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Datensicherheit
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Globalisierung
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Globalization
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Information technology
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Informationstechnik
2
Konsumentenverhalten
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customer loyalty
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customer satisfaction
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Bank regulation
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Bankenregulierung
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Banking
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Banks
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English
5
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Petnji Yaya, Luc Honore
Uppal, Rajinder Kumar
Knittel, Christopher R.
6
Stango, Victor
6
Bauer, Hans H.
4
Brun, Isabelle
4
Keramati, Abbas
4
Rajaobelina, Lova
4
Buhl, Hans Ulrich
3
Casadesús, Martí
3
Durkin, Mark
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Falk, Tomas
3
Hammerschmidt, Maik
3
Marimon, Frederic
3
Rahi, Samar
3
Al-Hawari, Mohd Ahmad
2
Arcand, Manon
2
Arora, Sangeeta
2
Banerjee, Shubhomoy
2
Berraies, Sarra
2
Datta, Saroj Kumar
2
Graßmann, Heike
2
Jovović, Milorad
2
Karjaluoto, Heikki
2
Kumbhar, Vijay M.
2
Kundu, Sukanya
2
Levy, Shalom
2
Mazuri Abd Ghani
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Moormann, Jürgen
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Narteh, Bedman
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Nourallah, Mustafa
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Santos, Manuel Alonso dos
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2
Steck, Werner
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Stein, Johann Heinrich von
2
Strandberg, Christer
2
Tep, Sandrine Prom
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Trautwein, Friedrich
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Finance India : the quarterly journal of Indian Institute of Finance
1
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ECONIS (ZBW)
5
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1
An empirical study of customer complaints : nature, extent, and strategies for mitigating complaints
Uppal, Rajinder Kumar
;
Singh, Dharminder
- In:
Finance India : the quarterly journal of Indian …
37
(
2023
)
2
,
pp. 359-381
Persistent link: https://www.econbiz.de/10014419232
Saved in:
2
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
3
The contest determinant of delight and disappointment : a case study of online banking
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1376-1389
Persistent link: https://www.econbiz.de/10010208024
Saved in:
4
Impact of e-Quality and service recovery on loyalty : a study of e-banking in Spain
Marimon, Frederic
;
Petnji Yaya, Luc Honore
;
Casadesús, …
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 769-787
Persistent link: https://www.econbiz.de/10009625471
Saved in:
5
Challenges and opportunities for Indian banks
Uppal, Rajinder Kumar
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003667880
Saved in:
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