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subject:"Bundling strategy"
~isPartOf:"Journal of service research"
~subject:"Customer service"
~subject:"Germany"
~subject:"Salespeople"
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Search: subject_exact:"Nachkaufmarketing"
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Bundling strategy
Customer service
Germany
Salespeople
Kundenservice
27
Dienstleistungsqualität
20
Service quality
20
Customer satisfaction
18
Kundenzufriedenheit
18
Beziehungsmarketing
17
Relationship marketing
17
Consumer behaviour
12
Konsumentenverhalten
12
Dienstleistungssektor
9
Service industry
9
Beschwerdemanagement
6
Complaint management
6
Verkaufspersonal
5
Arbeitsverhalten
4
Dienstleistung
4
Emotion
4
Robot
4
Roboter
4
Services
4
Work behaviour
4
frontline employees
4
service encounter
3
Anforderungsprofil
2
Arbeitskräfte
2
Artificial intelligence
2
Customer integration
2
Intelligence
2
Intelligenz
2
Kundenintegration
2
Künstliche Intelligenz
2
Mobile communications
2
Mobilkommunikation
2
Occupational profile
2
Workforce
2
compensation
2
customer participation
2
customer service
2
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27
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Groth, Markus
2
Huang, Ming-Hui
2
Subramony, Mahesh
2
Wagner, Tillmann
2
Walsh, Gianfranco
2
Albrecht, Arne Keno
1
Andzulis, James
1
Auh, Seigyoung
1
Bagherzadeh, Ramin
1
Bagozzi, Richard P.
1
Barrot, Christian
1
Bayón, Tomás
1
Beatty, Sharon E.
1
Becker, Jan U.
1
Bhattarai, Ashok
1
Bolton, Lisa E.
1
Borgh, Michel van der
1
Bourdin, David
1
Brach, Simon
1
Brady, Michael K.
1
Chen, Shan
1
Chi, Nai-Wen
1
Choi, Sungwoo
1
Cénophat, Sadrac
1
Danatzis, Ilias
1
Davvetas, Vasileios
1
Eisend, Martin
1
Farhang, Maryam
1
Fennell, Patrick B.
1
Field, Joy M.
1
Filieri, Raffaele
1
Fotheringham, Darima
1
Gelbrich, Katja
1
Gremler, Dwayne D.
1
Gustafsson, Anders
1
Gäthke, Jana
1
Haas, Alexander
1
Haenel, Christina M.
1
Hall, Kristina K. Lindsey
1
Hammerschmidt, Maik
1
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Journal of service research
The journal of services marketing
75
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
62
SpringerLink / Bücher
38
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
International journal of contemporary hospitality management
23
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Journal of service theory and practice
18
Gabler Edition Wissenschaft
17
Journal of hospitality marketing & management
17
Journal of retailing
17
Managing service quality : MSQ ; an international journal
17
Journal of the Academy of Marketing Science
15
Europäische Hochschulschriften / 5
14
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Harvard-Business-Manager : das Wissen der Besten
13
Springer eBook Collection / Business and Economics
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of production economics
12
International journal of quality and service sciences
12
Tourism management : research, policies, practice
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
International journal of consumer studies
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
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ECONIS (ZBW)
27
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1
The influence of employee accent on customer participation in services
Bourdin, David
;
Sichtmann, Christina
;
Davvetas, Vasileios
- In:
Journal of service research
27
(
2024
)
2
,
pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
Saved in:
2
The role of customer relationship vulnerability in service recovery
Cénophat, Sadrac
;
Eisend, Martin
;
Bayón, Tomás
; …
- In:
Journal of service research
27
(
2024
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10014580442
Saved in:
3
Stopping the spread : how blame attributions drive customer-to-customer misbehavior contagion and what frontline employees can do to curb it
Danatzis, Ilias
;
Möller-Herm, Jana
- In:
Journal of service research
26
(
2023
)
3
,
pp. 459-475
Persistent link: https://www.econbiz.de/10014326009
Saved in:
4
A cross-national service strategy to manage product returns : e-tailers' return policies and the legitimating role of the institutional environment
Gäthke, Jana
;
Gelbrich, Katja
;
Chen, Shan
- In:
Journal of service research
25
(
2022
)
3
,
pp. 402-421
Persistent link: https://www.econbiz.de/10013395973
Saved in:
5
Do customer discounts affect frontline employees?
Troebs, Cord-Christian
;
Wagner, Tillmann
;
Herzog, Walter
- In:
Journal of service research
24
(
2021
)
3
,
pp. 390-404
Persistent link: https://www.econbiz.de/10012592945
Saved in:
6
Constructive resistance in the frontlines : how frontline employees' resistance to customer incivility affects customer observers
Kamran-Disfani, Omid
;
Bagherzadeh, Ramin
;
Bhattarai, Ashok
- In:
Journal of service research
26
(
2023
)
4
,
pp. 560-577
Persistent link: https://www.econbiz.de/10014580332
Saved in:
7
Putting data privacy regulation into action : the differential capabilities of service frontline interfaces
Steinhoff, Lena
;
Martin, Kelly D.
- In:
Journal of service research
26
(
2023
)
3
,
pp. 330-350
Persistent link: https://www.econbiz.de/10014325992
Saved in:
8
Not my circus, not my monkeys? : frontline employee perceptions of customer deviant behaviors and service firms' guardianship policies
Fennell, Patrick B.
;
Lorenz, Melanie P.
;
Hall, Kristina …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 422-440
Persistent link: https://www.econbiz.de/10014325997
Saved in:
9
It went downhill from there : the spillover effect from previous customer mistreatment on frontline employees' service delivery
Yue, Yumeng
;
Wang, Karyn L.
;
Groth, Markus
- In:
Journal of service research
25
(
2022
)
3
,
pp. 478-493
Persistent link: https://www.econbiz.de/10013395983
Saved in:
10
AI service and emotion : editorial
Bagozzi, Richard P.
;
Brady, Michael K.
;
Huang, Ming-Hui
- In:
Journal of service research
25
(
2022
)
4
,
pp. 499-504
Persistent link: https://www.econbiz.de/10013395989
Saved in:
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