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subject:"Consumer behaviour"
~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of economic psychology : research in economic psychology and behavioral economics"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"The journal of consumer marketing"
~isPartOf:"The journal of services marketing"
~person:"Klaus, Philipp"
~person:"Laroche, Michel"
~person:"Phau, Ian"
~person:"Wong, IpKin Anthony"
~subject:"Social web"
~type:"article"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Consumer Behaviour"
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Consumer behaviour
Social web
Konsumentenverhalten
69
Beziehungsmarketing
19
Relationship marketing
19
Brand
11
Brand management
11
Markenartikel
11
Markenführung
11
Brand image
10
Customer experience
10
Customer satisfaction
10
Dienstleistungsqualität
10
Kundenzufriedenheit
10
Markenimage
10
Service quality
10
Globalisierung
9
Globalization
9
Cultural identity
8
Einzelhandel
8
Kulturelle Identität
8
Luxury goods
8
Luxusgüter
8
Retail trade
8
Emotion
7
Welt
7
World
7
China
6
Online retailing
6
Online-Handel
6
Culture
5
International marketing
5
Internationales Marketing
5
Internet
5
Internet marketing
5
Online-Marketing
5
Emotions
4
Ethnic group
4
Ethnische Gruppe
4
National culture
4
Nationalkultur
4
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Online availability
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Undetermined
39
Type of publication
All
Article
Book / Working Paper
1
Type of publication (narrower categories)
All
Aufsatz in Zeitschrift
Article in journal
69
Collection of articles of several authors
3
Sammelwerk
3
Language
All
English
69
Author
All
Klaus, Philipp
Laroche, Michel
Phau, Ian
Wong, IpKin Anthony
Septianto, Felix
28
Dwivedi, Yogesh Kumar
25
Ko, Eunju
21
Prentice, Catherine
21
Sharma, Piyush
21
Rana, Nripendra P.
20
Paul, Justin
19
Park, Jungkun
18
Dhir, Amandeep
17
Mattila, Anna S.
17
Cleveland, Mark
16
Richard, Marie-Odile
16
Thaichon, Park
16
Chebat, Jean-Charles
15
Diamantopoulos, Adamantios
15
Hollebeek, Linda D.
15
Jebarajakirthy, Charles
15
Valette-Florence, Pierre
15
Balaji, M. S.
14
Das, Gopal
14
Pantano, Eleonora
14
Kaur, Puneet
13
Lunardo, Renaud
13
Mortimer, Gary
13
Oppewal, Harmen
13
Sands, Sean
13
Talwar, Shalini
13
Bartikowski, Boris
12
Dennis, Charles
12
Gustafsson, Anders
12
Lombart, Cindy
12
Otterbring, Tobias
12
Teng, Lefa
12
Filieri, Raffaele
11
Guzman, Francisco
11
Japutra, Arnold
11
Kukar-Kinney, Monika
11
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Published in...
All
European journal of marketing : EJM
Journal of business research : JBR
Journal of economic psychology : research in economic psychology and behavioral economics
Journal of retailing and consumer services
The journal of consumer marketing
The journal of services marketing
Journal of travel and tourism marketing
9
Marketing intelligence & planning
8
International journal of hospitality management
7
Journal of fashion marketing and management
7
Journal of promotion management : JPM
7
Journal of international consumer marketing
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
The journal of brand management : an international journal
4
Tourism management : research, policies, practice
4
Australasian marketing journal
3
International journal of contemporary hospitality management
3
International marketing review
3
Journal of business ethics : JOBE
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
2
Direct marketing : an international journal
2
International journal of consumer studies
2
International journal of market research
2
Journal of marketing communications
2
Journal of service research
2
Journal of vacation marketing
2
Strategic change
2
The international review of retail, distribution and consumer research
2
The service industries journal
2
Tourism management perspectives : TMP
2
Young consumers : insight and ideas for responsible marketers
2
Asia Pacific journal of marketing and logistics
1
Asia-Pacific journal of business administration
1
European journal of marketing
1
International journal of market research : JMRS ; the journal of the Market Research Society
1
International journal of retail & distribution management
1
International journal of wine business research : IJWBR
1
Journal of consumer behaviour
1
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
1
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ECONIS (ZBW)
69
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1
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69
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1
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
2
There is a secret to success : Linking customer experience management practices to profitability
Wetzels, Ruud W. H.
;
Klaus, Philipp
;
Wetzels, Martin
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303332
Saved in:
3
Quantifying the influence of customer experience on consumer share-of-category
Klaus, Philipp
;
Kuppelwieser, Volker
;
Heinonen, Kristina
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303364
Saved in:
4
A glimpse of the future retail customer experience : guidelines for research and practice : editorial
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-3
Persistent link: https://www.econbiz.de/10014303398
Saved in:
5
The convenience of shopping via voice AI : introducing AIDM
Klaus, Philipp
;
Zaichkowsky, Judith Lynne
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013169684
Saved in:
6
Through the looking glass : perceiving risk and emotions toward cosmetic procedure engagement
Sood, Abhinav
;
Quintal, Vanessa Ann
;
Phau, Ian
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 14-28
Persistent link: https://www.econbiz.de/10012798379
Saved in:
7
More than a mere cup of coffee : when perceived luxuriousness triggers Chinese customers' perceptions of quality and self-congruity
Li, Rong
;
Laroche, Michel
;
Richard, Marie-Odile
;
Cui, Xinyu
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209484
Saved in:
8
An investigation into online atmospherics : the effect of animated images on emotions, cognition, and purchase intentions
Laroche, Michel
;
Li, Rong
;
Richard, Marie-Odile
;
Zhou, Mi
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209595
Saved in:
9
How luxury retail will change forever : the role of atmospherics in the digital era
Klaus, Philipp
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013366371
Saved in:
10
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
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