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subject:"Consumer behaviour"
~isPartOf:"Journal of hospitality marketing & management"
~person:"Hung, Kam"
~person:"Lee, Seonjeong"
~person:"Miao, Li"
~subject:"Social web"
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Consumer behaviour
Social web
Konsumentenverhalten
9
Dienstleistungsqualität
5
Service quality
5
Customer satisfaction
4
Hotel industry
4
Hotellerie
4
Kundenzufriedenheit
4
Beziehungsmarketing
3
Emotion
3
Relationship marketing
3
Selbstbedienung
3
Self-service
3
Beschwerdemanagement
2
China
2
Complaint management
2
service failure
2
Behavioral intention
1
Behaviour
1
Brand
1
Brand citizenship behavior
1
Brand image
1
Brand management
1
Coffee
1
Customer experience
1
Customer service
1
Customer value
1
Designation of origin
1
Einführung
1
Electronic word of mouth (eWOM)
1
Gastronomie
1
Hedonic price index
1
Hedonischer Preisindex
1
Herkunftsbezeichnung
1
Holiday behaviour
1
Implementation
1
Innovation adoption
1
Innovation diffusion
1
Innovationsakzeptanz
1
Innovationsdiffusion
1
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6
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Article
9
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Article in journal
9
Aufsatz in Zeitschrift
9
Language
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English
9
Author
All
Hung, Kam
Lee, Seonjeong
Miao, Li
Han, Heesup
7
Ramkissoon, Haywantee
6
Mattila, Anna S.
5
Prayag, Girish
5
Baloglu, Seyhmus
4
Cobanoglu, Cihan
4
Lim, Weng Marc
4
Line, Nathaniel D.
4
Mavondo, Felix
4
Tanford, Sarah
4
Assaker, Guy
3
Dewnarain, Senika
3
Ekinci, Yuksel
3
Gursoy, Dogan
3
Hanks, Lydia
3
Jin, Naehyun Paul
3
Lehto, Xinran Y.
3
Liu, Chih-Hsing
3
Nunkoo, Robin
3
Raab, Carola
3
Tang, Liang
3
Zhang, Lu
3
Akhtar, Nadeem
2
Ali, Faizan
2
Amin, Muslim
2
Bai, Billy
2
Behnke, Carl
2
Beldona, Srikanth
2
Chen, Chih-chien
2
Chen, Hsiangting Shatina
2
DiPietro, Robin B.
2
Erdem, Mehmet
2
Fan, Alei
2
Goh, Ben
2
Guéguen, Nicolas
2
Horng, Jeou-Shyan
2
Hsu, Hsuan
2
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Published in...
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Journal of hospitality marketing & management
International journal of hospitality management
15
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of travel and tourism marketing
5
International journal of contemporary hospitality management
4
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Tourism management : research, policies, practice
3
Journal of business research : JBR
2
Journal of revenue and pricing management
2
The journal of services marketing
2
The service industries journal
2
Journal of destination marketing & management
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
The Cornell hospitality quarterly
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
9
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9
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1
Improved or decreased? : customer experience with self-service technology versus human service in hotels in China
Liu, Chun
;
Hung, Kam
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 176-204
Persistent link: https://www.econbiz.de/10012821092
Saved in:
2
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Saved in:
3
Determinants of self-service technology adoption and implementation in hotels : the case of China
Liu, Chun
;
Hung, Kam
;
Wang, Dan
;
Wang, Sha
- In:
Journal of hospitality marketing & management
29
(
2020
)
6
,
pp. 636-661
Persistent link: https://www.econbiz.de/10012256159
Saved in:
4
The consumer value-based brand citizenship behavior model : evidence from local and global coffee businesses
Kim, Soon-Ho
;
Kim, Min-Seong
;
Lee, Seonjeong
- In:
Journal of hospitality marketing & management
28
(
2019
)
4
,
pp. 472-490
Persistent link: https://www.econbiz.de/10012176672
Saved in:
5
E-social influence and customers’ behavioral intentions on a bed and breakfast website
Jeon, Myunghee Mindy
;
Lee, Seonjeong
;
Jeong, Miyoung
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 366-385
Persistent link: https://www.econbiz.de/10011880418
Saved in:
6
Investigating the dynamics and the content of customers' social media reporting after a restaurant service failure
Israeli, Aviad A.
;
Lee, Seonjeong
;
Karpinski, Aryn C.
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 606-626
Persistent link: https://www.econbiz.de/10011754048
Saved in:
7
Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong
;
Shea, Linda
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
Saved in:
8
The hedonic value of hospitality consumption : evidence from spring break experiences
Miao, Li
;
Lehto, Xinran Y.
;
Wei, Wei
- In:
Journal of hospitality marketing & management
23
(
2014
)
1/2
,
pp. 99-121
Persistent link: https://www.econbiz.de/10010358257
Saved in:
9
Emotion regulation at service encounters : coping with the behavior of other customers
Miao, Li
- In:
Journal of hospitality marketing & management
23
(
2014
)
1/2
,
pp. 49-76
Persistent link: https://www.econbiz.de/10010358260
Saved in:
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