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subject:"Consumer behaviour"
~isPartOf:"Reihe: Marketing : MAR"
~isPartOf:"The journal of services marketing"
~person:"Appelmann, Eva"
~person:"Klaus, Philipp"
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Consumer behaviour
Konsumentenverhalten
7
Beziehungsmarketing
5
Relationship marketing
5
Customer satisfaction
4
Dienstleistungsqualität
4
Kundenzufriedenheit
4
Service quality
4
Customer experience
3
Verbraucherverhalten
2
Airline
1
Amazon.com
1
Conceptual
1
Confidence
1
Consumer-perceived value (CPV)
1
Customer experience (CX)
1
Customer role
1
Customer service
1
Customer value
1
Customization
1
Data Mining
1
Data mining
1
Digitale Dienste
1
Dynamic
1
E-commerce
1
Electronic Commerce
1
Fluggesellschaft
1
Framework
1
Freiwilligkeit
1
Gerechtigkeit
1
Holistic
1
Internet
1
Internet marketing
1
Justice
1
Kundenbindung
1
Kundenbindungsprogramm
1
Kundenservice
1
Kundenwert
1
Loyalty
1
Loyalty program
1
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5
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English
5
German
2
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Appelmann, Eva
Klaus, Philipp
Huber, Frank
9
Mattila, Anna S.
7
Sharma, Piyush
7
Daunt, Kate L.
4
Harris, Lloyd C.
4
Hollebeek, Linda D.
4
Rosenbaum, Mark
4
Neale, Larry
3
Poddar, Amit
3
Seger-Guttmann, Tali
3
Wong, IpKin Anthony
3
Alkire, Linda
2
Bang, Nguyen
2
Basso, Kenny
2
Beatson, Amanda
2
Benoit, Sabine
2
Blodgett, Jeffrey
2
Bock, Dora Elizabeth
2
Bruce, Helen L.
2
Carlson, Jamie
2
Chen, Ivy S. N.
2
Choi, Beom Joon
2
Collier, Joel E.
2
Das, Gopal
2
Dodds, Sarah
2
Gabler, Colin B.
2
Gilboa, Shaked
2
Giraldo, Mario
2
Gounaris, Spiros
2
Greer, Dominique A.
2
Ha, Hong Youl
2
Ha, Jooyeon
2
Hale, Dena
2
Huang, Yu-Shan
2
Jang, Soocheong
2
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2
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2
Koku, Paul Sergius
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Josef Eul Verlag GmbH
2
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Reihe: Marketing : MAR
The journal of services marketing
Journal of retailing and consumer services
10
International journal of market research
2
Journal of business research : JBR
2
Journal of service research
2
European journal of marketing
1
International journal of market research : JMRS ; the journal of the Market Research Society
1
International marketing review
1
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
1
Journal of service management
1
Journal of travel and tourism marketing
1
The international journal of bank marketing : IJBM
1
The journal of product & brand management
1
The service industries journal
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ECONIS (ZBW)
7
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1
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
2
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
3
Die Relevanz von Kundenbindungsprogrammen im Pricing : eine varianzanalytische Untersuchung der Aviation-Branche
Huber, Frank
;
Appelmann, Eva
;
Schneider, Sebastian
-
2017
-
1. Auflage
Persistent link: https://www.econbiz.de/10011639663
Saved in:
4
Pay-What-You-Want : Konsumentenmotive freiwilliger Zahlungen im Rahmen partizipativer Preismechanismen
Huber, Frank
;
Appelmann, Eva
;
Lenzen, Johann Michael
-
2016
-
1. Auflage
Persistent link: https://www.econbiz.de/10011453901
Saved in:
5
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
6
It's just not fair : exploring the effects of firm customization on unfairness perceptions, trust and loyalty
Bang, Nguyen
;
Klaus, Philipp
;
Simkin, Lyndon
- In:
The journal of services marketing
28
(
2014
)
6
,
pp. 484-497
Persistent link: https://www.econbiz.de/10010434595
Saved in:
7
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
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