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subject:"Consumer behaviour"
~isPartOf:"The journal of services marketing"
~person:"Appelmann, Eva"
~person:"Poddar, Amit"
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Consumer behaviour
Konsumentenverhalten
3
Beziehungsmarketing
2
Customer service
2
Dienstleistungsberufe
2
Kundenservice
2
Relationship marketing
2
Service workers
2
Stress
2
Work stress
2
Americans
1
Amerikaner
1
Auslandsverlagerung
1
Beschwerdemanagement
1
Business services
1
Call centre
1
Callcenter
1
Complaint management
1
Country of origin
1
Customer satisfaction
1
Dienstleistung
1
Dienstleistungshandel
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Dismissal
1
Emotion
1
Emotional dissonance
1
Emotional exhaustion
1
Employee retaliation
1
India
1
Indien
1
Kundenzufriedenheit
1
Kündigung
1
Offshoring
1
Problematic customers
1
Service competency
1
Service evaluations
1
Service industry
1
Service quality
1
Service recovery
1
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Article
3
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3
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3
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English
3
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Appelmann, Eva
Poddar, Amit
Mattila, Anna S.
7
Sharma, Piyush
7
Klaus, Philipp
5
Daunt, Kate L.
4
Harris, Lloyd C.
4
Hollebeek, Linda D.
4
Rosenbaum, Mark
4
Neale, Larry
3
Seger-Guttmann, Tali
3
Wong, IpKin Anthony
3
Alkire, Linda
2
Bang, Nguyen
2
Basso, Kenny
2
Beatson, Amanda
2
Benoit, Sabine
2
Blodgett, Jeffrey
2
Bock, Dora Elizabeth
2
Bruce, Helen L.
2
Carlson, Jamie
2
Chen, Ivy S. N.
2
Choi, Beom Joon
2
Collier, Joel E.
2
Das, Gopal
2
Dodds, Sarah
2
Gabler, Colin B.
2
Gilboa, Shaked
2
Giraldo, Mario
2
Gounaris, Spiros
2
Greer, Dominique A.
2
Ha, Hong Youl
2
Ha, Jooyeon
2
Hale, Dena
2
Huang, Yu-Shan
2
Jang, Soocheong
2
Kim, Jong Min
2
Kim, Namwoon
2
Koku, Paul Sergius
2
Lin, Ingrid Y.
2
Liu, Matthew Tingchi
2
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Published in...
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The journal of services marketing
Reihe: Marketing : MAR
2
Journal of Research in Interactive Marketing
1
Journal of business research : JBR
1
Journal of consumer affairs : official publication of the American Council on Consumer Interests
1
Journal of consumer policy : consumer issues in law, economics and behavioural sciences
1
Journal of electronic commerce research : JECR
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
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ECONIS (ZBW)
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Foreign or domestic : who provides better customer service?
Poddar, Amit
;
Ozcan, Timucin
;
Madupalli, Ramana Kumar
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 124-136
Persistent link: https://www.econbiz.de/10011343386
Saved in:
2
Problematic customers and customer service employee retaliation
Madupalli, Ramana Kumar
;
Poddar, Amit
- In:
The journal of services marketing
28
(
2014
)
3
,
pp. 244-255
Persistent link: https://www.econbiz.de/10010391424
Saved in:
3
Problematic customers and turnover intentions of customer service employees
Poddar, Amit
;
Madupalli, Ramana
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 551-559
Persistent link: https://www.econbiz.de/10009672283
Saved in:
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