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subject:"Customer relationship management"
~isPartOf:"Journal of African business"
~subject:"Konsumentenverhalten"
~subject:"Kundenservice"
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Customer relationship management
Konsumentenverhalten
Kundenservice
Beziehungsmarketing
5
Relationship marketing
5
customer loyalty
5
Consumer behaviour
4
Customer satisfaction
3
Kundenzufriedenheit
3
Customer retention
2
Dienstleistungsqualität
2
Kundenbindung
2
Service quality
2
customer satisfaction
2
Antecedents of customer loyalty
1
Beschwerdemanagement
1
Betriebsgröße
1
Complaint management
1
Confidence
1
Distribution channel
1
Einzelhandel
1
Fernsehen
1
Fernsehwerbung
1
Firm size
1
Gastronomie
1
Ghana
1
Informal economy
1
Informelle Wirtschaft
1
Nigeria
1
Online retailing
1
Online-Handel
1
Restaurant industry
1
Retail trade
1
Service recovery strategies
1
Simbabwe
1
Social presence
1
Television
1
Television advertising
1
Training and development
1
Vertrauen
1
Vertriebsweg
1
Zimbabwe
1
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4
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4
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Article in journal
4
Aufsatz in Zeitschrift
4
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English
4
Author
All
Acheampong, George
1
Afrifa-Yamoah, Ebenezer
1
Aggrey, Oliver Kwabena
1
Agu, Agu Godswill
1
Gomwe, Adolf Garikai
1
Jaiyeoba, Olumide Olasimbo
1
Makanyeza, Charles
1
Tettey, Louis Numelio
1
Yeboah, Asiamah
1
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Published in...
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Journal of African business
Journal of retailing and consumer services
45
Journal of business research : JBR
22
Journal of hospitality marketing & management
15
International journal of contemporary hospitality management
13
Cogent business & management
12
The service industries journal
11
International journal of hospitality management
9
Services marketing quarterly
9
The TQM journal : the international review of organizational improvement
9
Asia Pacific journal of marketing and logistics
8
The international journal of bank marketing : IJBM
8
Journal of the Academy of Marketing Science
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Australasian marketing journal
6
International journal of quality and service sciences
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of strategic marketing
6
The journal of services marketing
6
Tourism management : research, policies, practice
6
African journal of business and economic research : AJBER
5
European journal of marketing : EJM
5
International journal of quality & reliability management
5
International journal of retail & distribution management
5
Inventi impact: retailing & consumer services
5
Journal of Islamic marketing
5
Journal of marketing analytics : JMA
5
Marketing intelligence & planning
5
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
5
Psychology & marketing
5
The journal of applied business research
5
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
4
Central European business review : CEBR
4
Global business review
4
International journal of business information systems : IJBIS
4
International journal of e-business research : an official publication of the Information Resources Management Association
4
International journal of electronic customer relationship management : IJECRM
4
International journal of services and operations management : IJSOM
4
Journal for global business advancement : JGBA
4
Journal of financial services marketing
4
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ECONIS (ZBW)
4
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1
The influence of social presence on customer loyalty in emerging market retail industry : the mediating role of trust
Yeboah, Asiamah
;
Afrifa-Yamoah, Ebenezer
- In:
Journal of African business
25
(
2024
)
2
,
pp. 287-308
Persistent link: https://www.econbiz.de/10014513768
Saved in:
2
Moderators of the effect of viewer satisfaction on loyalty towards television channels in Harare, Zimbabwe
Makanyeza, Charles
;
Gomwe, Adolf Garikai
;
Jaiyeoba, …
- In:
Journal of African business
23
(
2022
)
4
,
pp. 851-868
Persistent link: https://www.econbiz.de/10013417073
Saved in:
3
Recovery strategies of a micro restaurant in Nigeria : implications on customer satisfaction and loyalty
Agu, Agu Godswill
- In:
Journal of African business
24
(
2023
)
3
,
pp. 363-383
Persistent link: https://www.econbiz.de/10014320497
Saved in:
4
Relationship marketing and customer loyalty in Ghana's informal economy : does customer perceived value matter?
Tettey, Louis Numelio
;
Aggrey, Oliver Kwabena
; …
- In:
Journal of African business
24
(
2023
)
3
,
pp. 427-443
Persistent link: https://www.econbiz.de/10014320505
Saved in:
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