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subject:"Customer relationship management"
~person:"Aksoy, Lerzan"
~person:"Khajehzadeh, Saman"
~subject:"Customer loyalty"
~subject:"Happiness"
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Customer relationship management
Customer loyalty
Happiness
Beziehungsmarketing
5
Consumer behaviour
5
Konsumentenverhalten
5
Relationship marketing
5
Customer satisfaction
3
Kundenzufriedenheit
3
Customer retention
2
Kundenbindung
2
Satisfaction
2
Share of wallet
2
Attachment style
1
Brand image
1
Brand management
1
Car dealerships
1
Consumer loyalty
1
Coping
1
Customer commitment
1
Customer experience
1
Customer value
1
Dienstleistungsqualität
1
Financial services
1
Finanzdienstleistung
1
Frictionless
1
Information usage
1
Longitudinal
1
Loyalty
1
Markenführung
1
Markenimage
1
Measurement
1
Memorable
1
Messung
1
Net Promoter
1
Panel
1
Panel study
1
Panel survey data
1
Recommend intent
1
Relationship
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Aksoy, Lerzan
Khajehzadeh, Saman
Rennhak, Carsten
10
Prentice, Catherine
7
Frank, Björn
6
Pilelienė, Lina
5
Bakanauskas, Arvydas
4
Bell, Chip R.
4
Enkawa, Takao
4
Auruškevičienė, Viltė
3
Bakay, Zoltán
3
Bilgihan, Anil
3
Chang, Yu-Hern
3
Dubinas, Valentinas
3
El-Adly, Mohammed Ismail
3
Heidemann, Julia
3
Izogo, Ernest Emeka
3
Jekel, Nicole H.
3
Kandampully, Jay
3
Kim, Dae-Young
3
Kim, Sung-Bum
3
Molinillo, Sebastian
3
Pranulis, Vytautas
3
Rowley, Jennifer
3
Schvaneveldt, Shane J.
3
Torrico, Boris Herbas
3
Wong, IpKin Anthony
3
Žukauskas, Pranas
3
Abbas Mardani
2
Agrawal, Shiv Ratan
2
Amireh, Mohannad
2
Anaya-Sánchez, Rafael
2
Ansari, Azarnoush
2
Arandia Tavera, Carlos
2
Athanasopoulou, Pinelopi
2
Ayinaddis, Samuel Godadaw
2
Babakus, Emin
2
Babar, Samreen Fahim
2
Bakanauskienė, Irena
2
Baumann, Chris
2
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Journal of service management
2
Journal of business research : JBR
1
Journal of retailing and consumer services
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ECONIS (ZBW)
4
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1
The antecedents of customer loyalty : a moderated mediation model of customer relationship management quality and brand image
Nyadzayo, Munyaradzi W.
;
Khajehzadeh, Saman
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 262-270
Persistent link: https://www.econbiz.de/10011473143
Saved in:
2
Does loyalty span domains? : examining the relationship between consumer loyalty, other loyalties and happiness
Aksoy, Lerzan
;
Keiningham, Timothy
;
Buoye, Alexander
; …
- In:
Journal of business research : JBR
68
(
2015
)
12
,
pp. 2464-2476
Persistent link: https://www.econbiz.de/10011399506
Saved in:
3
A longitudinal examination of customer commitment and loyalty
Lariviere, Bart
;
Keiningham, Timothy
;
Cooil, Bruce
; …
- In:
Journal of service management
25
(
2014
)
1
,
pp. 75-100
Persistent link: https://www.econbiz.de/10010260104
Saved in:
4
How do you measure what you can't define? : the current state of loyalty measurement and management
Aksoy, Lerzan
- In:
Journal of service management
24
(
2013
)
4
,
pp. 356-381
Persistent link: https://www.econbiz.de/10009790206
Saved in:
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