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subject:"Dienstleistungshandel"
~isPartOf:"The journal of services marketing"
~subject:"Economic growth"
~subject:"Kundenservice"
~subject:"Relationship marketing"
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Search: subject_exact:"Dienstleistungssektor"
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Dienstleistungshandel
Economic growth
Kundenservice
Relationship marketing
Dienstleistungssektor
85
Service industry
85
Dienstleistungsqualität
41
Service quality
41
Beziehungsmarketing
31
Consumer behaviour
29
Konsumentenverhalten
29
Customer satisfaction
27
Kundenzufriedenheit
27
Services
26
Dienstleistung
25
Customer service
21
Innovation
11
Customer integration
10
Kundenintegration
10
Service innovation
10
Arbeitsverhalten
7
Dienstleistungsmarketing
7
Innovation management
7
Innovationsmanagement
7
Services marketing
7
Work behaviour
7
Betriebliche Wertschöpfung
6
Brand management
6
Markenführung
6
Value creation
6
Dienstleistungsberufe
5
Frontline service employees
5
KMU
5
SME
5
Service delivery
5
Service encounter
5
Service workers
5
Transformative service research
5
Well-being
5
Arbeitszufriedenheit
4
Beschwerdemanagement
4
Business services
4
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27
Free
1
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Article
43
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43
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43
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English
43
Author
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Medler-Liraz, Hana
2
Rosenbaum, Mark
2
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Anderson, Sidney
1
Arnold, Danny R.
1
Barnes, Donald C.
1
Becker-Özcamlica, Hürrem
1
Benkenstein, Martin
1
Black, Hulda G.
1
Blocker, Christopher
1
Bouchet, Adrien
1
Bouman, Nijs
1
Brady, Michael K.
1
Chen, Sixing
1
Childers, Carla Y.
1
Chowdhury, Indranil Roy
1
Cronin, J. J.
1
Curth, Susanne
1
Dagger, Tracey S.
1
David, Meredith E.
1
Ding, Ying
1
Disse, Isabel Kittyma
1
Edvardsson, Bo
1
Eilert, Meike
1
Fleming, David E.
1
Gammoh, Bashar S.
1
Grönroos, Christian
1
Guidice, Rebecca M.
1
Gustafsson, Anders
1
Harris, Eric G.
1
Hartline, Michael D.
1
Hur, Won-Moo
1
Hwang, Hansol
1
Israel, D.
1
Jang, Sharon
1
Jarvis, Wade
1
Jouny-Rivier, Elodie
1
Kapitan, Sommer
1
Keh, Hean Tat
1
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Published in...
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The journal of services marketing
Journal of business research : JBR
32
The service industries journal
32
Journal of service research : JSR
26
Journal of retailing and consumer services
24
Journal of service management
23
NBER working paper series
18
Journal of service research
15
NBER Working Paper
13
Industrial marketing management : the international journal for industrial and high-tech firms
12
Working paper
11
Journal of the Academy of Marketing Science
10
Service business
10
Working paper / National Bureau of Economic Research, Inc.
10
International journal of hospitality management
9
Policy research working paper : WPS
9
The world economy : the leading journal on international economic relations
9
ADB economics working paper series
8
Services marketing quarterly
8
Structural change and economic dynamics : SC+ED
8
The journal of business & industrial marketing
8
Discussion paper series / Philippine Institute for Development Studies
7
Interaktionen im Dienstleistungsbereich
7
International journal of contemporary hospitality management
7
International journal of production economics
7
International journal of services, economics and management
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Working papers / ADB Institute
7
World Bank Policy Research Working Paper
7
Asian Development Bank Economics Working Paper Series
6
Business services in European economic growth
6
CESifo working papers
6
Eurasian geography and economics
6
International journal of services and operations management
6
United Nations publication
6
Applied economics
5
Applied economics letters
5
Discussion paper / Centre for Economic Policy Research
5
Ekonomický časopis : časopis pre ekonomickú teóriu, hospodársku politiku, spoločensko-ekonomické prognózovanie
5
European review of service economics and management
5
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ECONIS (ZBW)
43
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1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
3
SDG commentary: economic services for work and growth for all humans
Subramony, Mahesh
;
Rosenbaum, Mark
- In:
The journal of services marketing
38
(
2024
)
2
,
pp. 190-216
Persistent link: https://www.econbiz.de/10014473616
Saved in:
4
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
5
Flirting in service encounters : does the server's sex matter?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 549-562
Persistent link: https://www.econbiz.de/10014276930
Saved in:
6
Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification services
Tsiotsou, Rodoula H.
;
Klaus, Philipp
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012798375
Saved in:
7
Signaling authenticity for frontline service employees
Matthews, A. Lynn
;
Eilert, Meike
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 416-431
Persistent link: https://www.econbiz.de/10013407527
Saved in:
8
Editorial: opportunities in the new service marketplace
Russell-Bennett, Rebekah
;
Rosenbaum, Mark
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 445-449
Persistent link: https://www.econbiz.de/10013407530
Saved in:
9
Viewpoint: internet revolution lessons applied to post-pandemic service delivery (a North American perspective)
Meuter, Matthew L.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 476-481
Persistent link: https://www.econbiz.de/10013407542
Saved in:
10
The effects of companies’ face mask usage on consumers’ reactions in the service marketplace
Pichierri, Marco
;
Petruzzellis, Luca
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 530-549
Persistent link: https://www.econbiz.de/10013407560
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