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subject:"Estimation"
~isPartOf:"Journal of business research : JBR"
~subject:"Customer service"
~subject:"Industrie"
~subject:"Welt"
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Search: subject_exact:"Tertiary sector"
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Estimation
Customer service
Industrie
Welt
Dienstleistungssektor
95
Service industry
95
Innovation
35
Dienstleistungsqualität
28
Service quality
28
Beziehungsmarketing
26
Relationship marketing
26
Services
26
Innovation management
25
Innovationsmanagement
25
Dienstleistung
24
Service innovation
22
Customer satisfaction
18
Kundenzufriedenheit
18
Consumer behaviour
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Konsumentenverhalten
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Kundenservice
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Business services
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Dienstleistungsinnovation
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Customer integration
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Unternehmenserfolg
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Betriebliche Wertschöpfung
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Value creation
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Lieferantenmanagement
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Supplier relationship management
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Bundling strategy
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Competitive advantage
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Leistungsbündel
7
New product development
7
Produktentwicklung
7
Wettbewerbsvorteil
7
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23
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Gustafsson, Anders
2
Kohtamäki, Marko
2
Raddats, Chris
2
Abney, Alexandra K.
1
Andreassen, Tor W.
1
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1
Ashman, Rachel
1
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1
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1
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1
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1
Cabello Medina, Carmen
1
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1
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1
Chang, Woojung
1
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1
Chi, Nai-Wen
1
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1
Christ-Brendemühl, Sonja
1
Collier, Joel E.
1
Cruz-Ros, Sonia
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Kim, Kyoungmi
1
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1
Kraak, Johannes Marcelus
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Kunz, Werner
1
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Journal of business research : JBR
The service industries journal
33
Discussion paper
24
The journal of services marketing
23
ZEW discussion papers
22
International journal of production economics
21
Journal of service management
15
Policy research working paper : WPS
15
Industrial marketing management : the international journal for industrial and high-tech firms
14
Discussion paper series / IZA
12
Economics of innovation and new technology
12
World Bank Policy Research Working Paper
12
Discussion paper / Centre for Economic Policy Research
11
International journal of production research
11
Journal of retailing and consumer services
11
NBER working paper series
11
Journal of service research
10
SpringerLink / Bücher
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Structural change and economic dynamics : SC+ED
10
Working paper
10
Working paper / National Bureau of Economic Research, Inc.
10
Applied economics
9
Industrial and corporate change
9
Regional studies
9
The world economy : the leading journal on international economic relations
9
NBER Working Paper
8
The journal of business & industrial marketing
8
World Bank E-Library Archive
8
Edward Elgar E-Book Archive
7
IW-Trends : Vierteljahresschrift zur empirischen Wirtschaftsforschung aus dem Institut der Deutschen Wirtschaft Köln
7
International journal of hospitality management
7
Journal of industry, competition and trade
7
Journal of service research : JSR
7
Policy Research Working Paper
7
RIETI discussion paper series
7
Service business
7
International journal of productivity and quality management : IJPQM
6
Research policy : policy, management and economic studies of science, technology and innovation
6
Review of world economics
6
The Oxford handbook of offshoring and global employment
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ECONIS (ZBW)
23
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1
The role of services in creating brand loyalty for B2B manufacturers
Raddats, Chris
;
Roper, Stuart
;
Ashman, Rachel
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014549097
Saved in:
2
Unintended consequences of humanoid service robots : a case study of public service organizations
Wang, Yazhu Maggie
;
Matook, Sabine
;
Dennis, Alan
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014549165
Saved in:
3
The blame shift : robot service failures hold service firms more accountable
Ryoo, Yuhosua
;
Jeon, Yongwoog Andy
;
Kim, WooJin
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014535999
Saved in:
4
Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An
;
Chen, Pei-Chi
;
Chi, Nai-Wen
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
Saved in:
5
Appropriate service robots in exchange and communal relationships
Chang, Woojung
;
Kim, Kyoungmi
- In:
Journal of business research : JBR
141
(
2022
),
pp. 462-474
Persistent link: https://www.econbiz.de/10013168036
Saved in:
6
From stopping to shopping : an observational study comparing a humanoid service robot with a tablet service kiosk to attract and convert shoppers
Brengman, Malaika
;
Gauquier, Laurens de
;
Willems, Kim
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 263-274
Persistent link: https://www.econbiz.de/10012643754
Saved in:
7
The impact of service employees' technostress on customer satisfaction and delight : a dyadic analysis
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of business research : JBR
117
(
2020
),
pp. 378-388
Persistent link: https://www.econbiz.de/10012286521
Saved in:
8
When and how frontline service employee authenticity influences purchase intentions
Matthews, Lynn
;
Eilert, Meike
;
Carlson, Les
;
Gentry, Jim
- In:
Journal of business research : JBR
114
(
2020
),
pp. 111-123
Persistent link: https://www.econbiz.de/10012257471
Saved in:
9
Does offshore outsourcing impact home employment? : evidence from service multinationals
Driffield, Nigel L.
;
Pereira, Vijay
;
Temouri, Yama
- In:
Journal of business research : JBR
103
(
2019
),
pp. 448-459
Persistent link: https://www.econbiz.de/10012104298
Saved in:
10
New service development by manufacturing firms : effects of customer participation under environmental contingencies
Morgan, Todd
;
Anokhin, Sergey Alexander
;
Wincent, Joakim
- In:
Journal of business research : JBR
104
(
2019
),
pp. 497-505
Persistent link: https://www.econbiz.de/10012105180
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