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subject:"Information management"
~person:"Köksal, Emin"
~person:"Lobo, Antonio"
~subject:"Service quality"
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Search: subject_exact:"Webdienst"
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Information management
Service quality
Dienstleistungsqualität
6
Digitale Dienste
6
Web-based service
6
Internet
5
Customer satisfaction
4
Kundenzufriedenheit
4
Beziehungsmarketing
3
Relationship marketing
3
Access regulation
2
Consumer behaviour
2
Duopol
2
Duopoly
2
Internet service provider
2
Konsumentenverhalten
2
Monopol
2
Monopoly
2
Netzregulierung
2
Value
2
Age profile
1
Attiudinal loyalty
1
Behavioural loyalty
1
Commitment
1
Customer commitment
1
Internet service provider (ISP)
1
Internet service providers
1
Internet usage
1
Network economics
1
Netzwerkökonomik
1
Satisfaction
1
Telecommunications industry
1
Telekommunikationssektor
1
Thailand
1
Trust
1
attitudinal loyalty
1
behavioral loyalty
1
customer commitment
1
customer satisfaction
1
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Free
1
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1
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5
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1
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5
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5
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English
6
Author
All
Köksal, Emin
Lobo, Antonio
Thaichon, Paramaporn
6
Krämer, Jan
4
Michaels, Guy
4
Quach, Sara
4
Riedl, René
4
Benlian, Alexander
3
Buchegger, Reiner
3
Dahlstrand-Rudin, Amanda
3
Krcmar, Helmut
3
Peitz, Martin
3
Schütt, Florian
3
Abdelhadi, Abdelhakim
2
Adam Ridhuan Abdullah
2
Arndt, Aaron D.
2
Azrol Ibrahim
2
Buxmann, Peter
2
Ducharme, Danny J.
2
Fehler, Frank
2
Filipe, Joaquim
2
Forrester, Dean
2
Gersdorf, Hubertus
2
Hess, Thomas
2
Hong, Yili
2
Huang, Biqing
2
Hwang, Junseok
2
Jebarajakirthy, Charles
2
Jones, James W.
2
Le Nestour, Nestor
2
Lee, Daeho
2
Leyen, Kaja von der
2
Liu, Dongbo
2
Mitsis, Ann
2
Nagurney, Anna
2
Nooraini M. Sheriff
2
Nur Syarina Md Som
2
Pavlou, Paul A.
2
Peng, Xiao
2
Pénard, Thierry
2
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Published in...
All
Asia Pacific journal of marketing and logistics
1
International journal of management and network economics : IJMNE
1
International journal of quality and service sciences
1
Journal of retailing and consumer services
1
Services marketing quarterly
1
Source
All
ECONIS (ZBW)
6
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1
The moderating role of age in customer loyalty formation process
Thaichon, Paramaporn
;
Lobo, Antonio
;
Quach, Sara
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 52-70
Persistent link: https://www.econbiz.de/10011452149
Saved in:
2
Network neutrality and quality of service : a two-sided market analysis
Köksal, Emin
-
2010
Persistent link: https://www.econbiz.de/10008903910
Saved in:
3
An empirical model of home internet service quality in Thailand
Thaichon, Paramaporn
;
Lobo, Antonio
;
Mitsis, Ann
- In:
Asia Pacific journal of marketing and logistics
26
(
2014
)
2
,
pp. 190-210
Persistent link: https://www.econbiz.de/10010349451
Saved in:
4
Achieving customer loyalty through service excellence in internet industry
Thaichon, Paramaporn
;
Lobo, Antonio
;
Mitsis, Ann
- In:
International journal of quality and service sciences
6
(
2014
)
4
,
pp. 274-289
Persistent link: https://www.econbiz.de/10010469099
Saved in:
5
The development of service quality dimensions for internet service providers : retaining customers of different usage patterns
Thaichon, Paramaporn
;
Lobo, Antonio
;
Prentice, Catherine
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 1047-1058
Persistent link: https://www.econbiz.de/10010437660
Saved in:
6
Network neutrality and quality of service : a two-sided market analysis
Köksal, Emin
- In:
International journal of management and network …
2
(
2011/12
)
1
,
pp. 39-57
Persistent link: https://www.econbiz.de/10009380529
Saved in:
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