Achieving customer loyalty through service excellence in internet industry
Year of publication: |
2014
|
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Authors: | Thaichon, Paramaporn ; Lobo, Antonio ; Mitsis, Ann |
Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 6.2014, 4, p. 274-289
|
Subject: | Service quality | Attiudinal loyalty | Behavioural loyalty | Internet service providers | Internet | Dienstleistungsqualität | Beziehungsmarketing | Relationship marketing | Digitale Dienste | Web-based service | Kundenzufriedenheit | Customer satisfaction |
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