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subject:"KMU"
~accessRights:"restricted"
~person:"Chaker, Nawar N."
~subject:"Beziehungsmarketing"
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KMU
Beziehungsmarketing
Betriebliche Wertschöpfung
2
Customer integration
2
Customer value
2
Kundenintegration
2
Kundenwert
2
Relationship marketing
2
Value creation
2
Ambidextrous organization
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Arbeitsverhalten
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Consumer behaviour
1
Customer co-creation of value
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Customer service
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Dyads
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Emotion
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Emotional intelligence
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Empathy
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Erfolgsfaktor
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Innovation
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Intelligenz
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Kundenservice
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Modularisierung
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Modularity
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Organisationale Ambidextrie
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Sales
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Salespeople
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Success factor
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Verkaufspersonal
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Work behaviour
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customer success management
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modular sales process
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modularity
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retention
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service-sales interface
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structural ambidexterity
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value
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value creation
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Chaker, Nawar N.
Busser, James A.
6
Le Nguyen Hau
6
Shulga, Lenna V.
6
Itani, Omar S.
5
Thaichon, Park
5
Gallarza, Martina G.
4
Hajli, Nick
4
Nummela, Niina
4
Ahn, Jiseon
3
Akaka, Melissa Archpru
3
Brodie, Roderick J.
3
Del Chiappa, Giacomo
3
Eggert, Andreas
3
Larimo, Jorma
3
Luu Trong Tuan
3
Marinova, Svetla Trifonova
3
McColl-Kennedy, Janet R.
3
Nadeem, Waqar
3
Perdue, Richard R.
3
Pham Ngoc Thuy
3
Shamim, Amjad
3
Shin, Hakseung
3
Sorensen, Anne
3
Aarikka-Stenroos, Leena
2
Akter, Shahriar
2
Albinsson, Pia A.
2
Anderson, James C.
2
Arteaga-Moreno, Francisco
2
Behnam, Mohsen
2
Berenguer Contrí, Gloria
2
Bhatti, Waheed Akbar
2
Boadi, Evans Asante
2
Bruhn, Manfred
2
Canello, Jacopo
2
Carlson, Jamie
2
Colurcio, Maria
2
Corsaro, Daniela
2
Cossío-Silva, Francisco-José
2
Cova, Bernard
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Journal of business research : JBR
1
Journal of service research
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ECONIS (ZBW)
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Proactive value co-creation via structural ambidexterity : customer success management and the modularization of frontline roles
Hochstein, Bryan
;
Chaker, Nawar N.
;
Rangarajan, Deva
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 601-621
Persistent link: https://www.econbiz.de/10012662587
Saved in:
2
Customer value co-creation behavior : a dyadic exploration of the influence of salesperson emotional intelligence on customer participation and citizenship behavior
Delpechitre, Duleeep
;
Beeler-Connelly, Lisa L.
;
Chaker, …
- In:
Journal of business research : JBR
92
(
2018
),
pp. 9-24
Persistent link: https://www.econbiz.de/10011925237
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