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subject:"Kundenzufriedenheit"
~isPartOf:"Journal of health organization and management"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Krankenhaus"
~subject:"Theorie"
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Kundenzufriedenheit
Krankenhaus
Theorie
Quality management
570
Qualitätsmanagement
570
Dienstleistungsqualität
112
Service quality
112
Customer satisfaction
63
Product quality
48
Produktqualität
48
Standardisierung
47
Standardization
47
quality management
46
Firm performance
45
Performance measurement
45
Performance-Messung
45
Unternehmenserfolg
45
Einführung
44
Implementation
44
Gesundheitsversorgung
39
Gesundheitswesen
39
Health care
39
Health care system
39
Hospital
38
Business process management
34
Prozessmanagement
34
total quality management
34
Innovation
33
Taiwan
31
Spain
27
Spanien
27
Beziehungsmarketing
26
Industrie
26
Manufacturing industries
26
Relationship marketing
26
Knowledge management
25
Wissensmanagement
25
Structural equation model
24
Strukturgleichungsmodell
24
Corporate culture
23
Unternehmenskultur
23
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1
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103
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103
Conference paper
6
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6
Case study
4
Fallstudie
4
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English
103
Author
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Dahlgaard, Jens Jörn
3
Balderson, Erica L.
2
Chang, Tsang-Chuan
2
Chen, Kuen-Suan
2
Cheng, Ching-Chan
2
Deakins, Eric
2
Gauld, Robin
2
Groene, Oliver
2
Khumawala, Basheer M.
2
Kuo, Tsuang
2
Marimon, Frederic
2
Pires, António Ramos
2
Saraiva, Margarida
2
Wang, Kung-Jeng
2
Wayhan, Victor B.
2
Williams, Sharon J.
2
Abdallah, Ayman Bahjat
1
Adel, Riham
1
Al Farsi, Y. M.
1
Al Hajri, A.
1
Al-Balushi, S.
1
Ali, Khairul Anuar Mohd
1
Alkhaldi, Rasha Zuhair
1
Allen, Davina
1
Alolayyan, Main Naser Fady
1
Alonso-Almeida, M. Mar
1
Amritesh
1
Aoun, Malak
1
Armstrong, Natalie
1
Augustyn, Marcjanna M.
1
Aveling, Emma-Louise
1
Baković, Tomislav
1
Ballardie, Ruth
1
Bamber, Greg
1
Banerjee, Jay
1
Barchielli, Chiara
1
Barson, Stuart
1
Bartram, Timothy
1
Bellé, Nicola
1
Bernardo, Merce
1
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Journal of health organization and management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of production research
122
International journal of productivity and quality management : IJPQM
84
The TQM journal : the international review of organizational improvement
54
International journal of quality & reliability management
49
International journal of production economics
41
Europäische Hochschulschriften / 5
37
Quality management journal : QMJ
37
European journal of operational research : EJOR
35
Total quality management & business excellence
31
Health care management review : HCM review
27
Gabler Edition Wissenschaft
25
International journal of services and operations management
20
International journal of six sigma and competitive advantage : IJSSCA
20
International journal of quality and service sciences
17
International journal of contemporary hospitality management
14
International journal of hospitality management
14
European journal of industrial engineering : EJIE
13
Management science : journal of the Institute for Operations Research and the Management Sciences
13
Product reliability, maintainability, and supportability handbook
13
Business process management journal
12
Journal of industrial engineering and management : JIEM
11
Managing service quality : MSQ ; an international journal
11
The service industries journal
11
Journal of air transport management
10
Journal of operations management
10
Journal of retailing and consumer services
10
Springer eBook Collection / Business and Economics
10
Total quality management als Erfolgsstrategie
10
International journal of services and operations management : IJSOM
9
Journal of business economics : JBE
9
Production and operations management : an international journal of the Production and Operations Management Society
9
Rotterdams Instituut voor Bedrijfseconomische Studies : RIBES
9
Amfiteatru economic : an economic and business research periodical
8
Berichte aus der Betriebswirtschaft
8
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
SpringerLink / Bücher
8
Cogent business & management
7
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ECONIS (ZBW)
103
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1
The relationship between healthcare service provision models and patient experience
De Rosis, Sabina
;
Barchielli, Chiara
;
Vainieri, Milena
; …
- In:
Journal of health organization and management
36
(
2022
)
9
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014302936
Saved in:
2
Diagnosing patient flow issues in the emergency department : an Australasian hospital case study
Boehme, Tillmann
;
Rylands, Brogan
;
Fan, Joshua Poh
; …
- In:
Journal of health organization and management
38
(
2024
)
4
,
pp. 600-630
Persistent link: https://www.econbiz.de/10014637443
Saved in:
3
The impact of hospital accreditation in selected Middle East countries : a scoping review
Khan, Salma
;
Yousefinezhadi, Taraneh
;
Hinchcliff, Reece
- In:
Journal of health organization and management
36
(
2022
)
1
,
pp. 51-68
Persistent link: https://www.econbiz.de/10013367295
Saved in:
4
The influence of soft and hard TQM on quality performance and patient satisfaction in health care : investigating direct and indirect effects
Alkhaldi, Rasha Zuhair
;
Abdallah, Ayman Bahjat
- In:
Journal of health organization and management
36
(
2022
)
3
,
pp. 368-387
Persistent link: https://www.econbiz.de/10013367359
Saved in:
5
A practical framework for achieving value creation and capture in healthcare through process improvement
Evans, Jane
;
Leggat, Sandra
;
Samson, Danny
- In:
Journal of health organization and management
36
(
2022
)
5
,
pp. 561-576
Persistent link: https://www.econbiz.de/10013367382
Saved in:
6
Prioritizing enablers for service quality in healthcare sector : a DEMATEL approach
Gupta, Nitin
;
Vrat, Prem
;
Ojha, Ravindra
- In:
Journal of health organization and management
36
(
2022
)
5
,
pp. 633-649
Persistent link: https://www.econbiz.de/10013367397
Saved in:
7
Improving risk assessment for customer-oriented FMEA
Pisut Koomsap
;
Thuangporn Charoenchokdilok
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1563-1579
Persistent link: https://www.econbiz.de/10011962110
Saved in:
8
Effectivity of quality methods used on the shop floor of a serial production : how important is Poka Yoke?
Pötters, Patrick
;
Schmitt, Robert
;
Leyendecker, Bert
- In:
Total quality management & business excellence : an …
29
(
2018
)
10
,
pp. 1200-1212
Persistent link: https://www.econbiz.de/10011918897
Saved in:
9
Exploring customers' perceptions about Quality Management Systems : an empirical study in Italy
Murmura, Federica
;
Bravi, Laura
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1466-1481
Persistent link: https://www.econbiz.de/10011919022
Saved in:
10
Quality framework for credence-based informational services : applying Kano's method
Amritesh
;
Misra, Subhas C.
;
Chatterjee, Jayanta
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 116-147
Persistent link: https://www.econbiz.de/10011854044
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