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subject:"Kundenzufriedenheit"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Organizational change"
~type_genre:"Article in journal"
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Kundenzufriedenheit
Organizational change
Quality management
434
Qualitätsmanagement
434
Dienstleistungsqualität
77
Service quality
77
Total quality management
54
Standardisierung
49
Standardization
49
Lean Management
48
Lean management
48
Industrie
47
Manufacturing industries
47
Product quality
43
Produktqualität
42
Customer satisfaction
41
Erfolgsfaktor
37
Firm performance
37
Success factor
37
Unternehmenserfolg
37
India
30
Indien
30
Lean Production
30
Lean production
30
Business process management
28
Prozessmanagement
28
Health care
27
Organisatorischer Wandel
27
Gesundheitswesen
25
Health care system
25
Performance measurement
25
Performance-Messung
25
Gesundheitsversorgung
24
Employee suggestion system
22
Vorschlagswesen
22
Continuous improvement
21
Environmental management
21
Umweltmanagement
21
Higher education institution
20
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20
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1
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Article
68
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Article in journal
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68
Conference paper
7
Konferenzbeitrag
7
Case study
4
Fallstudie
4
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English
68
Author
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Al-Dhaafri, Hassan Saleh
2
Antony, Jiju
2
Conti, Tito
2
Datta, Rabindranath
2
Gupta, Sumana
2
Muturi, David
2
Ochieng, Jacqueline
2
Adinolfi, Paola
1
Agrawal, Gaurav
1
Ahmad Jusoh
1
Ahmad, Zeshan
1
Ajmal, Mian M.
1
Al-Hyari, Khalil Ahmad
1
Al-Shamali, Ahmed
1
Al-Shamali, Sarah
1
Al-Swidi, Abdullah Kaid
1
Albadry, Omaima Munawar
1
Alhamzah F. Abbas
1
Alosani, Mohammed Saleh
1
Alsharif, Ahmed H.
1
Aziz, Muhammad Abdul
1
Aziz, Rasha Abd El
1
Banuro, Francis Yaw
1
Banuro, Joseph Kwaku
1
Banwet, D. K.
1
Basri, Ramli
1
Bin Yusoff, Rushami Zien
1
Boly, Vincent
1
Bonfanti, Angelo
1
Bouranta, Nancy
1
Braccini, Alessio Maria
1
Breja, S. K.
1
Capolupo, Nicola
1
Caro, Laura Martínez
1
Chang, Pi-Yun
1
Chen, Houn-gee
1
Chen, Hsiang Ru
1
Cheng, Bor-wen
1
Cheruiyot, Thomas K.
1
Chowdhury, Mohammad A.
1
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Managing service quality : MSQ ; an international journal
The TQM journal : the international review of organizational improvement
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
73
International journal of productivity and quality management : IJPQM
51
Total quality management & business excellence
33
International journal of quality & reliability management
23
International journal of quality and service sciences
20
Business process management journal
19
Quality management journal : QMJ
19
International journal of services and operations management
16
International journal of contemporary hospitality management
13
International journal of hospitality management
11
Journal of air transport management
10
Journal of retailing and consumer services
10
The service industries journal
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
International journal of six sigma and competitive advantage : IJSSCA
9
Health care management review : HCM review
8
International journal of business information systems : IJBIS
8
International journal of information systems and change management : IJISCM
8
International journal of production economics
8
International journal of services, economics and management
8
Journal of enterprise transformation : a joint publication of the Institute of Industrial Engineers and the International Council on Systems Engineering
8
Journal of industrial engineering and management : JIEM
8
Cogent business & management
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of production research
7
Journal of health organization and management
7
Journal of hospitality marketing & management
7
The journal of services marketing
7
Amfiteatru economic : an economic and business research periodical
6
Benchmarking : an international journal ; BIJ
6
International journal of services and operations management : IJSOM
6
Benchmarking : an international journal
5
International journal of business excellence
5
International journal of services technology and management
5
Journal of business research : JBR
5
Operations management research : OMR ; advancing practice through theory
5
Problems and perspectives in management : PPM ; international research journal
5
Tourism management : research, policies, practice
5
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1
Managing TQM's soft side : an explorative study of social care multiservice organizations
Capolupo, Nicola
;
Virglerová, Zuzana
;
Adinolfi, Paola
- In:
The TQM journal : the international review of …
36
(
2024
)
3
,
pp. 847-869
Persistent link: https://www.econbiz.de/10014513418
Saved in:
2
Evaluation of organizational variables of quality 4.0 in digital transformation : the study of an Indian manufacturing company
Mittal, Ankesh
;
Kumar, Vimal
;
Verma, Pratima
;
Singh, Arpit
- In:
The TQM journal : the international review of …
36
(
2024
)
1
,
pp. 178-207
Persistent link: https://www.econbiz.de/10014460759
Saved in:
3
Analysis of critical success factors for successful integration of lean six sigma and Industry 4.0 for organizational excellence
Samanta, Maharshi
;
Virmani, Naveen
;
Singh, Rajesh K.
; …
- In:
The TQM journal : the international review of …
36
(
2024
)
1
,
pp. 208-243
Persistent link: https://www.econbiz.de/10014460762
Saved in:
4
The impact of Industry 4.0 technologies and the soft side of TQM on organisational performance : a multiple case study analysis on manufacturing organisations
Margherita, Emanuele Gabriel
;
Braccini, Alessio Maria
- In:
The TQM journal : the international review of …
36
(
2024
)
3
,
pp. 812-831
Persistent link: https://www.econbiz.de/10014513415
Saved in:
5
Consumer quality management for beverage food products : analyzing consumer' perceptions toward repurchase intention
Sharif, Shahbaz
;
Ur-Rehman, Shafique
;
Ahmad, Zeshan
; …
- In:
The TQM journal : the international review of …
36
(
2024
)
2
,
pp. 431-459
Persistent link: https://www.econbiz.de/10014513343
Saved in:
6
Lean thinking and strategy deployment : adapting Hoshin Kanri and A3-based project prioritization in police services
Santhiapillai, Felix Preshanth
;
Ratnayake, R. M. Chandima
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2503-2525
Persistent link: https://www.econbiz.de/10014458531
Saved in:
7
Does pickup service quality explain buy online pickup in-store service user's citizenship behavior? : moderating role of product categories and gender
Natarajan, Thamaraiselvan
;
Ramanan, Deepak V.
;
Jayapal, …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2547-2571
Persistent link: https://www.econbiz.de/10014458534
Saved in:
8
Applicability of healthcare service quality models and dimensions : future research directions
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1378-1393
Persistent link: https://www.econbiz.de/10014326382
Saved in:
9
Developing Internet of Things-related ISO 10001 Hand Hygiene Privacy Codes in healthcare
Ortiz, María Belén
;
Karapetrovic, Stanislav
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1194-1210
Persistent link: https://www.econbiz.de/10014321611
Saved in:
10
A conceptual framework for a systemic understanding of barriers during lean implementation
Puram, Praveen
;
Sony, Michael
;
Antony, Jiju
; …
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1469-1484
Persistent link: https://www.econbiz.de/10014320874
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