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subject:"Kundenzufriedenheit"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Dienstleistungsqualität"
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Kundenzufriedenheit
Dienstleistungsqualität
Quality management
528
Qualitätsmanagement
528
Service quality
93
Customer satisfaction
60
Standardisierung
47
Standardization
47
Product quality
46
Produktqualität
46
quality management
46
Firm performance
45
Unternehmenserfolg
45
Performance measurement
42
Performance-Messung
42
Einführung
41
Implementation
41
total quality management
34
Innovation
33
Taiwan
31
Business process management
27
Prozessmanagement
27
Spain
27
Spanien
27
Beziehungsmarketing
26
Industrie
26
Manufacturing industries
26
Relationship marketing
26
Knowledge management
24
Structural equation model
24
Strukturgleichungsmodell
24
Wissensmanagement
24
Costs
22
Innovation management
22
Innovationsmanagement
22
KMU
22
Kosten
22
SME
22
TQM
22
Corporate culture
21
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Undetermined
50
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Article
105
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2
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107
Aufsatz in Zeitschrift
107
Conference paper
7
Konferenzbeitrag
7
Case study
5
Fallstudie
5
Collection of articles of several authors
2
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English
107
Author
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Dahlgaard, Jens Jörn
4
Dahlgaard-Park, Su Mi
3
Amorim, Marlene
2
Bagur-Femenías, Llorenç
2
Calabrese, Armando
2
Chang, Tsang-Chuan
2
Chen, Kuen-Suan
2
Cheng, Ching-Chan
2
He, Zhen
2
Kuo, Tsuang
2
Madzík, Peter
2
Marimon, Frederic
2
Murmura, Federica
2
Perramon, Jordi
2
Wang, Kung-Jeng
2
Adel, Riham
1
Ali, Noor Azman
1
Alonso-Almeida, M. Mar
1
Amat Salas, Oriol
1
Amritesh
1
Asif, Muhammad
1
Augustyn, Marcjanna M.
1
Baković, Tomislav
1
Barquero Cabrero, José Daniel
1
Baser, Onur
1
Ben-Shlomo, Izhar
1
Bernardo, Merce
1
Borgianni, Yuri
1
Bravi, Laura
1
Broncano Santiago, Gutierrez
1
Bulut, Emrah
1
Callejo Miguel, Blanco
1
Carlgren, Lisa
1
Casadesús, Martí
1
Casolani, Nicola
1
Cassia, Fabio
1
Chang, Hsiu-Chen
1
Chang, Lawrence
1
Chang, Tsun-jin
1
Chao, Chih-Yang
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of productivity and quality management : IJPQM
82
The TQM journal : the international review of organizational improvement
73
International journal of quality & reliability management
58
Quality management journal : QMJ
48
Total quality management & business excellence
48
International journal of quality and service sciences
32
International journal of services and operations management
30
International journal of production research
26
Auditing : a journal of practice & theory
21
Beiträge zur Hochschulpolitik
20
Health care management review : HCM review
19
International journal of hospitality management
19
Benchmarking : an international journal ; BIJ
18
Journal of health organization and management
18
International journal of six sigma and competitive advantage : IJSSCA
17
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
16
International journal of contemporary hospitality management
15
Managing service quality : MSQ ; an international journal
15
The service industries journal
15
Cogent business & management
14
Journal of air transport management
14
European research studies
13
International journal of business information systems : IJBIS
13
International journal of production economics
13
International journal of services, economics and management
12
Service business
12
European journal of operational research : EJOR
11
The accounting review : a publication of the American Accounting Association
11
Benchmarking : an international journal
10
Business process management journal
10
International journal of services and standards
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
International journal of services and operations management : IJSOM
9
Journal of hospitality marketing & management
9
Socio-economic planning sciences : the international journal of public sector decision-making
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
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ECONIS (ZBW)
107
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1
Quality framework for credence-based informational services : applying Kano's method
Amritesh
;
Misra, Subhas C.
;
Chatterjee, Jayanta
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 116-147
Persistent link: https://www.econbiz.de/10011854044
Saved in:
2
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
3
A multidimensional QFD design for the service quality assessment of Kansai International Airport, Japan
Bulut, Emrah
;
Duru, Okan
;
Huang, Sheng Teng
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 202-224
Persistent link: https://www.econbiz.de/10011854050
Saved in:
4
Classifying restaurant service quality attributes by using Kano model and IPA approach
Pai, Fan-Yun
;
Yeh, Tsu-Ming
;
Tang, Cheng-Yeh
- In:
Total quality management & business excellence : an …
29
(
2018
)
3
,
pp. 301-328
Persistent link: https://www.econbiz.de/10011854059
Saved in:
5
Increasing accuracy of the Kano model : a case study
Madzík, Peter
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 387-409
Persistent link: https://www.econbiz.de/10011854065
Saved in:
6
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
7
An empirical analysis of ISO 9001:2008 application in Italian services and manufacturing companies
Murmura, Federica
;
Casolani, Nicola
;
Liberatore, Lolita
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
7
,
pp. 786-797
Persistent link: https://www.econbiz.de/10011883969
Saved in:
8
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
9
Design of extended warranty service in a dual supply channel
He, Zhen
;
Huang, Dali
;
He, Shuguang
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1089-1107
Persistent link: https://www.econbiz.de/10011918857
Saved in:
10
Understanding the relationship between effectiveness and outcome indicators to improve quality in healthcare
Cinaroglu, Songul
;
Baser, Onur
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1294-1311
Persistent link: https://www.econbiz.de/10011918971
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